Abenson Reviews

I get fake Samsung from China

I get fake Samsung from China Never buy again from this company Waiting time was over 2 weeks

Terrible Customer Service

Terrible Customer Service Washing Machine faulty within 10 days of delivery All they did was say they would raise an internal ticket contacted them on numerous occasions but no further response I had to contact Samsung Support directly Will never ever buy from Abensons again and will tell friends relatives not to also

WORST SERVICE EVER NEVER AGAIN

I ordered an item for Express shipping yesterday and was prompted that delivery is today between 8am-12pm - then to my surprised I received an email saying that it s standard delivery and delivery will take 5 days for a printer ink Tapos ako pa sinabihan na mali daw ang pinili kong type of delivery eh palpak ang website nyo Yung sabi ko icancel nlang sabi ng Agent na marerefund sakin yung binayad ko in 3-4 weeks TLAGA BA

The after-sales are ridiculous

The after-sales are ridiculous After we purchased a defective refrigerator hindi sila nagpapasauli ng item Hahayaan nalang nila ang customer ang mamublema

One of the worst customer service there is

One of the worst customer service there is been a customer for years now and all of our appliances from 2 of my houses are coming from Abenson but the kind of service given by their customer care is the effin worst I ve only requested for an aircon cleanup but I had to call various people just to get it going there s no proper tracking of customer reports there s no synchronization between Abenson smile serve and even the manufacturer and they ll have you go in circles just to get their service as of everyone s clueless on the that they offer Will start looking for another appliance supplier alternative rather than keep on dealing with this kind of service

Wasted 2 hours of my time trying to

Wasted 2 hours of my time trying to place an order but the site keeps on crashing ABENSON maintain your website properly

I purchased a new Cell Phone

I purchased a new Cell Phone They received the money from my credit card After they took the money they tried to force me into surrendering copies of my Passport and or Driver license or they refused to send the product but kept my money Of course I am not sending some retail shop my valuable Passport or Driver License SO Abenson cancelled my order but told me they will not refund my money right away it will need 3 or more weeks This company may or may not refund who knows But they are weak they are holding money that does not belong to them that is dishonest in every regard IF they wanted passport or driver license information in order to make a purchase using my credit card they should say that UP FRONT Not take someones money THEN ask for the info This smells every-bit like a scam Buyer be VERY weary of any company who does this Now will I ever see my money again Who knows

POOR CUSTOMER SERVICE - ABENSON FESTIVAL MALL ALABANG

Abenson Festival Mall Alabang s customer service needs attention from the management We ve only used the unit in less than a week after the purchase in full cash as we don t want to be hassled by any fees or constant reachouts BUT we experienced in exchange was DISAPPOINTMENT We ve contacted the branch right after we ve noticed that the unit was not working They assured us an immediate resolution and gave an expected dates but not one of them were fulfilled THEY MADE THE CUSTOMERS ADJUST for their availability The agent stated that the company is having a chistmas party resulting to promises not being fulfilled on the dates given It took the replacement process over a month that it tooks longer to wait than using the unit 4x longer