Acanac Reviews

Run

We moved to Acanac cable connection from Acanac DSL connection upon suggestion of the Acanac sales team to get a better experience But guess what The day they set me up with the new connection was the very same day disconnected it as well They disconnected both the old and new connections within 3 hours of connecting apparently because these were duplicate connections leaving us with no internet at all And it s been 3 full days that this has not been resolved and we have been without internet In times like this when we have to mostly work remotely and kids in high school have to use Internet to work on projects and submit them and home security systems depend on internet this state of no internet for 3 days is extremely unacceptable Most annoyingly Acanac customer service keeps repeating that they have nothing to do in order to resolve this for their customer but is at the mercy of the high and mighty Rogers I received no calls from the rogers support team in these 3 days either I am paying for a better deal and look what I got No internet from day one multiple calls and numerous hours spent on phone with Acanac customer service trying to get them to help which yielded zero results waiting desperately for the Rogers service team to kindly take note of the escalated ticket and call back and most importantly constant mental stress Do you at all care for customer satisfaction or even retention If Acanac has no way to resolve issues for their customers on its own I don t know how reliable it is to stick with them

I was with this internet for roughly

I ve been with acanac couple of years and they have the worst customer service They are beyond the worst They disconnected my internet without any notice I pay on time They don t want to send a technician but still they charge me for the internet What is wrong with this company When I called customer service they hanged up on me It s been 2 weeks with no internet and no information when technician will come

I WISH TO CANCEL My UPGRADES TO 150

I was with this internet for roughly 8 5 years Service is shotty Sometimes it was alright for a bit and then just cuts out for hours What did me in was waking up to zero internet three days ago Took 5 calls in to figure out why It s run like a circus Given all the years I was with them no one tried to help retain my business I blew a lid because they said they were sending me a new modem on that first day and that the carrier cancelled without warning Strange annoying I called again for an update as no one called me as they said they would for three days They then tried to tell me I wouldn t have internet for 2 weeks LOL WHAT IS WRONG WITH YOU The whole thing was an utter nightmare Price points are attractive but not worth it Run far away I will sign up for new internet and have it up and running before they could help me Infuriating

3 years of daily Resets

I WISH TO CANCEL My UPGRADES TO 150 MB FIBER I was told that i could have it at the same price as my 100mb cable 42 on my account statement it says Recurring debit amount 51 74 i found helpful person SubjectSales InquiryMessageI HAVE talked with distributel customer service and I have been given a better deal so i can use acanac account Amount due 64 71Next debit date15th of the monthI only called to upgrade for the same price as i am paying now 150mb is 45 and 500mb is 50 So now i have no deal and have the regular 45 deal my internet price i stay with is Description AmountCable Internet 100 Mbps Unlimited Feb 15 - Mar 14 2024 37 00Subtotal 37 00GST 100458652RT0001 1 85QST 1002969366TQ0002 3 69Total 42 54 if you give me same deal i will upgrade asap if not cancel my fiber crappy deal

Acanac Fiber internet useless if you use a work VPN

We have been with this company 3 years We have to reset our modem at least once per day We have contacted them and get the run around We re finally giving up and trying someone else

Acanac Internet Services is horrible

Acanac sent a Bell technician to install fiber internet at my place He had a problem with the configuration of the modem and he was on the phone for 30 minutes with technical support Little did I know about the nightmare I was going to endure I simply cannot work properly from home with the work VPN since fiber was installed I have called them several times to try to resolve the issue The senior technician from my work even provided me the numbers of the three ports that Acanac must unblock so that I can connect properly to the VPN I sent it to them to no avail And the technician also told me six other people at my company are having the same issues with Acanac fiber No one has ever got back to me one if their very professional customer service specialists basically yelled at me on the phone asking me not to call them again that the issue was being investigated is it really Now I need to wait until March 13th to go back to cable I don t understand why the wait since all I have to do is to hook up the equipment I had told them I need my cable connection as soon as possible but they did nothing to help me I seriously advise you to NOT switch to their fiber if you use cable I wish I knew They should not be offering a product that is not 100 reliable and they are not proactive if you have trouble I am done with Acanac

I have acanac for 2months i sent them a

Acanac Internet Services was good before as I used Acanac internet for several years But my spouse very recent experience with the customer services teams as well internet service is horrible Their support teams are worst don t have any professional services talking with them just wastage of time and energy The customer and support team members don t care or listen to their customers

Trash company

I have acanac for 2months i sent them a payment it got sent back to me they said i had to change payment method then they still tried to take out a larger amount from my bank account when i was told they dont do reoccurring billing and i was told to pay with my visa debit so why are they trying to take out a payment when i changed it the week prior and they never have my permission to take out a payment when i told them a specific amount that i would pay so now i gotta call tomorrow and tell them they owe me money and comp services for the headache or i will sue the hell out this company