Accurx Reviews

Inept faintly sinister and costing the taxpayer a fortune

My surgery started using the AccuRx system about a year ago The integration does not seem to be going well I don t go to the surgery all that often but every time I try to get in contact for something this app does its best to get in the way every single time It is only available from 8-5 to make appointments The advantage of web apps is that they are available 24 7 and take the human dependence out of the loop of basic functions like scheduling Not Accurx though oh no it has all the availability and usefulness of an unstaffed reception with a sign saying back in an hour The user interface is terrible massively unintuitive The least they could do is indicate WHEN their app might condescend to let patients make an appointment instead of greying out the functionality with a generic unhelpful and uninformative message The time before last when I tried to upload photos from chrome on my laptop it would not let me No error message nothing just failed silently Eventually worked out it only worked from my mobile I note they have not yet claimed their profile on this site so are not reacting to feedback This speaks volumes about their attitude to user experience on their app Why are messages about our health and our medical records now in the hands of a private company - what need does this meet for any patient

NHS being hijacked by companies like Accrux

This poorly-designed time-consuming low-grade high-tech admin replacement service is the healthcare equivalent of the supermarket auto-till It saves the business time and money by getting the customer in this case a patient who just might be ill or confused or just plain technologically-challenged to do all the work for them Worse still a glance at their Data Privacy policy suggests that their main interest is in data-harvesting their involvement with NHS hospitals and GP Practices looks more like a means than an end

Sadly little positive to say really

The staff at my local surgery receptionists nurses doctors are all very helpful and good but unfortunately the surgery use the utterly appalling Accrux appointment booking system Clearly whomever created this system never tested it or has had to use it It seems impossible to navigate it it sends one around in never ending circles and I ve found it impossible to arrange an appointment via Accrux The staff at the surgery can be the best in every way but what is the use of that if you can never arrange an appointment to see them Accrux is one prime example of some of what s currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money

Total triage total rubbish

I m not sure how customisable this system is between surgeries but I have had the great misfortune to use it at two different ones and it was dreadful at both Ironically I left the NHS some years ago after having researched and evaluated clinical information systems I see some pretty dire ones but the Accurx interfaces and functionality are particularly horrible After wrestling unsuccessfully with the GP appointment web forms the issues were glaringly obvious Was this ever field tested I have used the web feedback forms to detail problems encountered months ago to no obvious effect

Failed because I used the wrong wording

GP surgery has gone over to this utterly useless system Surgery opens at 08 30 by 08 35 it closes down saying were working through our next lot of forms That never happens So still can t get an appointment Explain this how can they triage you if you can t get through After a month they sent a text saying they have had lots of good feedback By the doctors I assume It is totally unfit for purpose and only suits the practise not the patient Putting more stress on overworked A E dept NHS is in crisis and this is an absolutely rubbish system

Thin end of wedge

I had a screening call I was asked Why do you want to work for us I said I d find working in health tech meaningful A few days later I got told that I failed the interview because I didn t have a good enough answer The recruiter wanted to hear I really want to work in health tech I know it s disappointing to but I hope it helps It did not You didn t use the exact wording I had in mind so I m not continuing to the application process Daw hope you that helps Just send people default rejecting mails and stop this shit

Difficult to use and not informative

Thin end of wedge NHS is being privatised by stealth

Our Gps have just gone onto this

My partner got a link to accurx from her surgery on a text asking for blood presure readings She followed it up on her iphone went through all the log-in procedure and entered the data There is no send or enter option There is no indication if the information has gone or not The bottom of the screen is blanked out with instructions in the event of chest pains Eventually after playing with the buttons at the bottom of the screen something changed and it said sent I copied the link to a PC and had exactly the same screen but larger There is no indication in the NHS app either This may be a great step forward for GP surgeries but for the patient it is about as user-freindly as a cornered tiger There is no help tab no indication as to how to use it What a waste of time and no doubt public money I would rate it 0 if I could

Total rubbish

Our Gps have just gone onto this system My wife tried to use it this morning It is completely non-intuitive Pages and pages of information and self promotion without any clear access path It is incredibly slow taking minutes to load We don t have the most up to date phones costing thousands of pounds - but many pensioners are like that Looks like another hit on the elderly benefiting only the doctors Eventually she called the surgery - no help there she was told very rudely to use the app I am not computer illiterate I was in IT for 30 years and seconded to a United Nations IT working group because of my expertise This system is not well designed IMHO