Acecarsreading Reviews

Last two journeys booked were a

Last two journeys booked were a disaster One booked for pick up at 6am text confirmation to that effect Car turned up at 1am Had to call again in the morning for another car and ended up missing my train Last journey I booked a couple of days in advance for an early morning pick up only to get a call 7pm the night before to say they couldn t do it leaving me with little time to find alternative transport Had other pick ups from them in the past and at least half have been late They have become more and more unreliable and won t be using them again

Absolutely awful untrustworthy company

Absolutely awful untrustworthy company do not use them Pre-booked didn t show Pretended they had called pretended the wrong number was on the booking didn t send cabs at all and then had the driver getting shirty as had not been advised of costs agreed Rip off and awful Left waiting for over an hour Horrendous

Abismal pre booking system

I have used this company a few times over the past few months and I have to say that today is my last time using them The pre booking system that they use isn t very efficient at all every taxi I have pre booked is either 10 15minutes late which has caused me to miss trains to work or 10 15 mins Early On the rare couple of occasions the taxi has been early the driver has called me to let me know they have arrived to which I have responded saying I m not quite ready yet I will be out in 10mins or so They then call you again 5 mins later to see if you re ready yet that s bad customer service right there not to mention it s been during the early hours of the morning I have been more than reasonable and given this company the benefit of the doubt but sadly today was the final nail in the hypothetical coffin so I won t be using them again hopefully they will take heed of this and other reviews and try and improve their service

DO NOT PRE-BOOK

DO NOT PRE-BOOK Atrocious Pre-booked taxi days in advance to ensure we could get to the station for the last train on a Saturday night Phoned in the afternoon to double check the booking was made and ensured it was Taxi was late so called and told it was 10min late Called again and was told it was 1min away Called again - no answer Finally got through - zero response DO NOT PRE-BOOK

Totally unreliable taxi company

The main thing you need from a taxi company is for them to be reliable Ace Cars totally let me down Not only did the driver fail to show up at the pre-booked time - they also failed to notify me I was left standing on the street in the small hours of the morning with a young child until I called them and asked why no car had arrived at the pre-booked time The driver is not coming sorry was all I was told This being a significant amount of time after the pre-booked pickup time No effort was made to contact me and allow me to make alternative arrangements When I submitted a complaint to the company it was not even acknowledged and no apology was forthcoming I would advise using ANY other Reading based taxi company over this one

TOTALLY UNPROFESSIONAL COMPANY

8 15am I pre booked a taxi for 9 05am At 9 15 I called to ask where the driver was they said he d be with me in 2-3minutes After 2 more calls to their office and still being told he s nearly with you he finally turned up at 9 38am I was 25 minutes late for an eye injection appointment and because I was late I had to wait two and a half hours to be seen Very stressful The driver said he hadn t been notified of the job until 9 05 When I called to complain they just kept coming up with excuses They didn t think they needed to notify that they didn t have a car available so that I could make other arrangements I said I wanted to speak to one of the company s 3 directors and was told one of them would phone me After phoning every day for a week asking why no one had got back to me I gave up TOTALLY UNPROFESSIONAL COMPANY

Ace cars is Very good taxi company in Reading

Ace cars is Very good taxi company in Reading Very good service have being using for many years Cars very nice and clean drivers are always on time and very helpful

Excellent service

I have been using Ace Cars for few years and they have good with their service and nice cars with friendly drivers I have also recommended this to my friends and family they have similar experiences

Easy to book

Easy to book Prompt response and Excellent service helpful driver Highly Recommend