Elite® Visa® Prepaid Debit Card - Online Banking Services | ACE Elite® Visa® Prepaid Debit Card
Based on authentic user experiences
Tracy Palmer
6727 reviews
N/A
9 months ago
Very unprofessional
Hi my name is Tracy P I ve had my netspend card for years and a hacker came along about a week ago they first changed all of my personal information then they were able to call the company and cancel my card and all of my security questions Then I received a text afterwards telling me that my aceelite netspend card had been cancelled So I was drilled and had to send my ID social security card and a PGE bill to show proof of address after the fact Then a couple days ago the person that had all my information was able to transfer my paycheck that was deposited to my card to their account and now they have started an investigation but unfortunately I m the victim I m wondering why didn t they interrogate the person that committed the crime just like I was interrogated to try and get my money back the first time If you requested all that information for proof of residency they why didn t you do the same to the person on the other end of the phone Its very unprofessional and nobody suffers but Tracy P Your company say that your call are recorded and monitored then you should ve went back and checked the incoming calls very unprofessional and I will never ever deal with this company ever again first time shame on you second time shame on me When I asked to speak to someone in the fraud division I was told no that they wasn t able to transfer me But they allowed someone to transfer 1500 into their account without an interrogation
Danielle Livingston
6727 reviews
N/A
9 months ago
Liars and Thieves
Good morning Lea Campos I am reaching out agin because I would like to speak with you regarding this issue with my account I have been trying to reach you and or get a response since your initial outreach and again have received no call or correspondence from you at all and it is extremely frustrating You extend a helping hand and then you do not follow through I have now lost all confidence in Netspend and feel like you do not care about helping your clients I have called mutilple times and left numerous messages and it is completely silent on your end I am going to to assume now that Netspend only cares about taking your money and pretending to want to help What was the point of reaching out if you were not going to follow through I want a call back immediately or and email response asap this is literally the worst customer service and a i was hoping it was only from the call center but it is obvious this lack of concern goes all the way to the top of corporate and it is sad If this is not resolved soon I will be taking this issue as far as I can so that everyone knows that Netspend are theives and to make sure no one ever goes through this again This is embarrassing for your company and people need to know If i do not get a response soon i will be forced to reach out to the BBB my district attorney my personal lawyer and the local news to report on how your company did not close a card reported stolen and over 900 in charge being taken from my account and then how a corporate higher up reached out only because of a review I had and then offered to help and then basically ghosted me I will make sure that it is known that Lea Campos offered to assist me but lied and never truly meant to help me at all I will let them know I left you multiple emails and multiple voicemail messages and that you NEVR responded back You offered your direct line and email address and then NEVER INTENDED TO ACTUALLY HELP ME but just pretended to offer help when she truly had no intentions of ever following through with her offer to assist 900 was taken from my account and no one seems to care Id like to also point out that I was blocked on their facebook page when trying to get assistance
LARRY FREEMAN
6727 reviews
N/A
9 months ago
VERY BAD CUSTOMER SERVICE
SEPT 1ST TO OCT 10TH PRINT OUT ALL TRANSACTIONS SEND THEM TO LARRY FREEMAN 260 CASHMERE ST APT A SF CA 94124 SO MANY FRAUD TRANSACTIONS I NEVER EVER TRANSFERD MONEY TO ANOTHER LOOK AT MY ACCT SINCE I OPENED NEVER TRANSFERD YOU LET CRIMINALS TIME AFER TIME TRANSFER FUNDS TO ANOTHER CARD WHILE THE ACCT WAS BLOCKED AND THEY KNEW I WAS WAITING FOR A NEW CARD SEPT 1ST TO OCT 10TH
Stephonsila Gordon
6727 reviews
N/A
9 months ago
Poor coustermer service and stealing money
Hi my name is s t e p h o n s i l a i NetSpend close my account out with my money on there and they re refusing they won t even send me a check they re refusing the answer me correctly so I can give them my new address cuz I have stainless money on there and and they just refuse to give me my amount and send me my money because I don t know the exact amount now does that make sense to you
Mustafrouc Miller
6727 reviews
N/A
9 months ago
US And arms Fathers Thank you
I have a accounting thing with the Loan US I believe y all Owe Me My Money Let s get ready to Pay Mal Blue From Muskogee Lil look into the State House book On All Loans Temporary other wise I know it s Undoubtly time so I hope to see you soon