Ace Liftaway - Skip Hire Skip Bags Waste Management
Based on authentic user experiences
Lesley Mackay
6731 reviews
N/A
6 months ago
Damaged property
Ace removed a bag of rubble from our front garden on 24 September We were out for an hour and collection took place during that hour When we returned we saw that the head had been knocked off a stone cat statue which had been behind the bag of rubble There was no head to be seen the cat was on its side with an obviously fresh break mark across the neck The cat was over 50 years old and very important to us Ace were contacted and from the start denied any liability We and our builders contacted them many times and eventually the transport manager said there was a video taken from the cab of the bag being removed and a driver interview and that these would be sent to us Last week we received an email with video attached Neither the builder nor we can open this video We have photos of the intact cat taken shortly before the bag of rubble collection It is very clear that this damage happened during the one hour window we were away from the house but Ace have constantly delayed responding to us and just deny all liability I want better customer service than this and would suggest that anyone considering a rubble removal service steer well clear of Ace
Abigail
6731 reviews
N/A
6 months ago
Brilliant company and thoroughly
Brilliant company and thoroughly recommended Really helpful customer service when helping decide what size skip was needed Friendly expert drivers who clearly have a lot of expertise my driveway is very narrow and in a narrow lane I would definitely use them again
Melanie Owton
6731 reviews
N/A
6 months ago
Fast friendly service
Fast friendly service very helpful staff on the phone for the delivery Able to advise of any access or permit issues and advised on what materials can go in the skip also speedy collection when requested
Natalia
6731 reviews
N/A
6 months ago
Sam Peskett - great asset to a team
I just wanted to take 5 minutes to thank Sam for his lovely service He is always helpful always timely with his email responses and he efficiently deals with any queries I have Sam s great attitude to work and dedication to being helpful makes my job easier to manage and to keep the account up to date He is a valuable asset to the business and I am very grateful for all his hard work - he should be greatly recognised for his involvement - Natalia
Jivebunny
6731 reviews
N/A
6 months ago
Brilliant
Quick delivery and collection driver Reg was brilliant and placed the skip where I asked The ladies I spoke to on the phone were very polite helpful and phoned back when they said they would too I would definitely use them again