Acisgroup Reviews

They don t deserve 1 star my experience

They don t deserve 1 star my experience of this landlord is a nightmare if you complain about them they tell Lies Share your information to other authorities try to evict you from your home even have you arrested blame the victim shamless corrupt housing association I m still waiting to hear from the Housing Onbudsman for a decision hopefully in January My complaint was put to them in 2020 and all I have had is harassment from Acis And the NPT who they work along side with to combat ASB are no better They are vile all of them they don t need to hear about this review because they are not bothered they think they are untouchable Old Boys Network in action I did email Edward Leigh regarding this since it started nearly 3 years ago he did eventually contact me but it was 6 months later West Lindsey Council no better As my Grandmother would have said they all P in same pot my complaints regarding Market Rasen NPT according to PSD no wrong doing on their part Police are policing them self s Edward Leigh knows exactly what s going on All about Money infact I have had a lot of conversations with his PA and she told me The director of Acis Gregg Bacon was from a failed Housing Association before he moved on to Acis hear say but that s what she told me The Lies they told about me to West lidsey council are disgusting and criminal and they are no better never spoke to me when I implemented 4 community triggers Just took Acis and NPT s word

Last year on going to present day o

Bathroom refurbished Nothing but trouble water flooded the bathroom every shower The toilet was rocking and leaking its been repaired several times Seems to be OK this time One of the pipes down from the loft was leaking now been fixed 3 times someone is coming out with a ladder Floor finally taken up the water had seeped under the new flooring so had to be removed and relaid The door needs adjusting and the door has gouged into the floor leaving a mess We have lived here for 20 odd years and only had three repairs done without them having to return Am I happy with ACIS Deffinately not I m disgusted

One year on

In April 2022 I reported several issues with my kitchen all of which I took photos of and sent with my first email The issues were 1 Broken floor tiles hazardous asbestos present2 Worktop lifted allowing water damage to cupboards below3 Bowed cupboard bottoms on high cupboard4 Damaged cupboard door and cupboard from water damageAfter at least 6 visits from different staff members and all of those taking photos and 3 missed visits where nobody turned up or contacted me the following has happened 1 Floor ripped up and replaced with an unwashable floor like concrete soaks up any spillages looks a mess all the time2 worktop finally replaced on 10th March 23 this is a different colour to all other worktops as they haven t got the same one anymore the replacement has made no difference whatsoever as the join is still lifted and let s water in The workman had my adult son helping him to carry worktop up as it is a two man job he also had my son holding the worktop while he cut it with a rusty bandsaw The workman s words were I don t wanna put my name on this job 3 Bowed cupboards have been looked at and photographed several times still nothing has been done 4 Cupboard door could only be replaced with a totally different colour so the workman just cut the rotten plastic the top from a years worth if water damage I am unable to use this cupboard it also smells of damp wood I have taken out a complaint with them but again their unprofessional way of working has made this hard work and their communication is diabolical and I feel all I am doing is chasing them

Properties are not fit to be let

Properties are not fit to be let My property was in an appalling condition with sewerage all over the back garden mould in the entranceways holes in the roof faulty storage heaters a leaking toilet broken down fencing rubble in the garden both rats and mice in the loft space and asbestos mastic all over the floors Acis attempt to pass their financial liabilities to tenants e g there is a clause in the tenancy which states tenants are responsible for dealing with rodent infestation This is only the case if the tenant is at fault for not maintaining the property to a reasonable standard of cleanliness It is the landlord s responsibility to provide a home fit for habitation and rodents are a health hazard so it is their problem especially if the issue is due to housing disrepair This is only one of the many examples of questionable provisions in the tenacy agreements Check Shelter s website for further information If Acis do eventually attempt a repair expect either no repairs actually completed at all or cut- corners and shoddy workmanship Bear in mind they do not make reasonable adjustments for disabled tenants either and they will continue to charge rent even if the property is uninhabitable whilst they cover up the asbestos- coated floors with latex screed in every room Apparently you can still live there but just can t walk on the wet concrete in every room Complaining to Acis is fraught with problems as other reviewers have found Acis are dishonest and tenant s rights and the Equality Act mean absolutely nothing to them They also drag issues out for years as they simply don t resolve repair issues often simply denying there s even a problem so one disrepair problem leads to another but then they re treated as separate complaints It wears tenants down and takes up all of their time so I guess a lot of people simply give up West Lindsey Disctrict Council is very cosy with them so don t expect them to offer any support They owned Acis s properties before they were transferred to Acis and privatised and there is also a housing shortage in West Lindsey so environmental protection literally don t want to know and turn a blind eye Scandalously anyone escaping domestic abuse or trauma will be revictimised by Acis and disabled and vulnerable people will have their health damaged further by mould damp poor sanitation mid -twentieth century cess pits and collapsing sewerage pipes inadequate and inefficient heating and generally appalling standards we shouldn t be seeing in the UK in 2023 Acis seem to keep going as they also know how to game the system They are very good at whitewashes covering up and lying to both tenants and any third party who tries to resolve tenant s issues One of their tricks is to do the bare minimum to keep lawyers MPs and the ombudsmen at bay leaving the tenant living in slum conditions with no recourse My advice would be to check your tenant rights with organisatioms like Shelter Citizens Advice Civil Legal Advice or any legal advice helplines you can access via your home insurance Communicate with Acis via email record any conversations with Acis staff at your property Acis will try and stop you but it is legal and you can check your rights with the Information Commissioner s Office and if you can afford independent surveyor report get one Also report any health related issues due to poor housing to your GP However Lincolnshire is in a legal aid desert so finding a lawyer to help if you re on a low income will be well nigh impossible - a situation of which I m sure Acis are well aware and take full advantage of Good luck if you find yourself an Acis tenant

Withholding monies that are in credit

Withholding monies that are in credit on tenants accounts is extremely unlawful and absolutely disgusting in this COL crisis No company has the right to keep money that is in credit on accounts it is THEFT MONEY GRABBING FRAUDULENT HOUSING ASSOCIATION with a extremely large amount of profits every year

Garbage company filled with incompetent scum

Garbage company filled with incompetent scum who are more than happy to find new and exciting ways to rip off their Tennant s and keep them perpetually in debt so they are stuck in their appalling quality houses They send an awful toxic woman by the name of Jenny Bent to intrude often and will give you no privacy using their status to sift through your personal belongings Avoid this despicable excuse for a company as far as you can

APPALLING AVOID

I d leave 0 if I could This company are vile They abuse their charity status gaining grants and use rents from original houses to spend building new houses and create other companies to make money - while the old houses are left to rot These people talk to tenants as if they are stupid patronising them trying to con them into their vile way of thinking to get out of doing repairs They faked a tribunal when we had one it was all their own people acting as random members of the public so they sided with Acis of course Appalling vile scum atrocious every bad word you can think of applies to this company DO NOT RENT FROM THEM YOU WILL REGRET IT They refuse to do repairs leaving the house to fall to pieces We have ceilings all cracked because the roof leaks This has been left years and they refuse to fix it I have had to pack up my belongings to keep them dry I cannot set the house up as a home Soon I shall have to move my bedroom items downstairs and give up trying to use those rooms That s how bad it s getting They went back on their own agreement when we needed a new staircase and fitted one all the wrong sizes It s horrendous Why would any company do that It s mad It really is like they do things just to upset the tenant We have a stairs that goes around 2 corners well the new staircase they fitted - the bottom landing is too high the top landing is too low so you cannot see out of the window now the balustrades are too tall the steps are taller so it hurts our knees to use it the whole thing is too chunky it looks like something you d see going up to a Hay loft outdoors They have made my life a misery The workmen they send out are not qualified to do the work they send them to do and we have had many atrocious repairs done to appalling standards Acis office people come out and spy on you and take photos all over your house without permission Then tell lies and use them against you to try and cause trouble for you They have spent thousands refurbishing Acis House interior while our homes rot To me it seems as if they are all big kids playing playing a game of we ve got all this money lets squander it They talk to tenants trying to tell them technical facts about problems or repairs and know actually nothing They have no idea what they are talking about They ve probably done a day course on a subject then think they know it all They know nothing trust me I got a 5000 electric bill from their immersion heater not working properly They refused to listen to me when I told them it wasn t working properly The new windows they fitted look like they are made from off-cuts They fit double glazing to be warmer but leave huge gaps all around the frames letting in draughts Doors they fit are all draughty around them appalling Years ago when they sent a company to fit central heating the company knocked a hole in the wall for the boiler and left us all over Xmas with a hole in the wall The wall started to crack and crumble to this day they have never fixed it They fitted the boiler and just left the huge cracks in the wall where they had broken it and it was starting to fall Staff write lies to MPs if you get those involved they make out they are doing something when they are not They are all about MONEY-GRABBING That s all they care about Do not fall for their motto Better homes and better services for better lives - they need to change the word better for worse then it would be accurate If you leave a bad review on their Facebook page they block you Appalling lying atrocious company The most horrid people I have ever had to deal with AVOID

I d leave 0 if I could

I d leave 0 if I could This company are vile They abuse their charity status gaining grants and use rents from original houses to spend building new houses and create other companies to make money - while the old houses are left to rot These people talk to tenants as if they are stupid patronising them trying to con them into their vile way of thinking to get out of doing repairs They faked a tribunal when we had one it was all their own people acting as random members of the public so they sided with Acis of course Appalling vile scum atrocious every bad word you can think of applies to this company DO NOT RENT FROM THEM YOU WILL REGRET IT They refuse to do repairs leaving the house to fall to pieces We have ceilings all cracked because the roof leaks This has been left years and they refuse to fix it I have had to pack up my belongings to keep them dry I cannot set the house up as a home Soon I shall have to move my bedroom items downstairs and give up trying to use those rooms That s how bad it s getting They went back on their own agreement when we needed a new staircase and fitted one all the wrong sizes It s horrendous Why would any company do that It s mad It really is like they do things just to upset the tenant We have a stairs that goes around 2 corners well the new staircase they fitted - the bottom landing is too high the top landing is too low so you cannot see out of the window now the balustrades are too tall the steps are taller so it hurts our knees to use it the whole thing is too chunky it looks like something you d see going up to a Hay loft outdoors They have made my life a misery The workmen they send out are not qualified to do the work they send them to do and we have had many atrocious repairs done to appalling standards Acis office people come out and spy on you and take photos all over your house without permission Then tell lies and use them against you to try and cause trouble for you They have spent thousands refurbishing Acis House interior while our homes rot To me it seems as if they are all big kids playing playing a game of we ve got all this money lets squander it They talk to tenants trying to tell them technical facts about problems or repairs and know actually nothing They have no idea what they are talking about They ve probably done a day course on a subject then think they know it all They know nothing trust me I got a 5000 electric bill from their immersion heater not working properly They refused to listen to me when I told them it wasn t working properly The new windows they fitted look like they are made from off-cuts They fit double glazing to be warmer but leave huge gaps all around the frames letting in draughts Doors they fit are all draughty around them appalling Years ago when they sent a company to fit central heating the company knocked a hole in the wall for the boiler and left us all over Xmas with a hole in the wall The wall started to crack and crumble to this day they have never fixed it They fitted the boiler and just left the huge cracks in the wall where they had broken it and it was starting to fall Staff write lies to MPs if you get those involved they make out they are doing something when they are not They are all about MONEY-GRABBING That s all they care about Do not fall for their motto Better homes and better services for better lives - they need to change the word better for worse then it would be accurate If you leave a bad review on their Facebook page they block you Appalling lying atrocious company The most horrid people I have ever had to deal with