Our 3 month old Zanussi cooker
Our 3 month old Zanussi cooker the top oven outer glass door exploded whist the bottom oven was on Aclands of Bridgwater our local retailer are very poor they did not want to know because it was over 30 days old They washed their hands totally and left it for us to contact the manufacturer until we complained several times and then they did eventually email electrolux customer services too little to late i m afraid It certainly has put us and many of our family and friends off from buying anything from them again Again Aclands and us have been let down by a very poor customer services department at Zanussi Electrolux which obviously doesn t know its right hand from its left Over ten days to get appointment in the first place they then change it without any notification then some 3 days later they offer us a cancellation appointment for following morning but forget to tell engineer then when he is told by his office after numerous calls by us he turns up but he obviously has no spare parts He does come back next day on the Saturday morning and fits no problem We did get given 100 from electrolux as a goodwill gesture for the misunderstanding The Aclands of old i m told would of sent somebody out to check the cooker over to make sure it was safe Our contract is with them not the manufacturer I believe they should of come and collected the cooker gave us a replacement and then returned the item to the manufacturer for investigation because the glass exploding should not of happened Overall we feel very let down by all concerned maybe the days of your local trustworthy customer friendly retailer has gone
RS
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ZERO CUSTOMER SERVICE
Sold an item to an elderly 75yr old vulnerable woman that was not fit for purpose Vile attitude actually laughed in my face whilst being rude condescending then raising his voice No attempt to resolve Wouldnt even listen to me DO NOT SUPPORT THIS STORE-if you get any problems itll be tough Stick to Comet or buy direct from manufacturers
keith rummer
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On Saturday 19th December I ordered my
On Saturday 19th December I ordered my oled TV and it was duly delivered to me on Tuesday 22nd at the agreed time The set was installed for me which entailed removing my old TV my surround amp and sky box and the new set on the new stand that I also purchased The whole install was efficiently and safely carried out and I am delighted with the results Good old fashioned service so shop local folks
Amanda Loynton
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So glad you re here
Everything An excellent company and brilliant customer service Would highly recommend to anyone looking for good quality electricals and good old fashioned customer service x
Susan Andrews
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Excellent customer service
We went to Aclands on Monday 9th Dec 24 to purchase a new built in oven We chose one paid for it and it was delivered and fitted the next day The two lovely electricians were efficient and friendly left no mess and took our old oven away to recycle From start to finish good service Having had yet another mess up from Currys I wouldnt hesitate in recommending Aclands if you want good Old Fashioned service Support local shops
