Acuity Reviews

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All my concerns have been resolved

I bought a homowners policy that came with a lot of unnecessary stuff that I don t need or want but they would not just sell me a straight forward home fire and liability policy so they can double the premium with stuff I don t want or need When I went to renew I found this out as well as the fact that the info I gave them was incorrect on the poicy When I told them to change it they increased the premium by 51 I wanted to discuss this but could not do it through the website or their customer service but had to call a long distance number or email and agent I didn t even know I had No one answered the phone call or my emails When I called Acuity back to cancel the policy they said I had to write them a letter The worse customer service I ve ever encountered and I doubt whether they are a legitimate businees or just a scam and fraud Apparently complaining on Trustpilot WORKS Acuity has heard my complaint about items on my policy that I didn t want and HAS REDUCED MY PREMIUM BY 207 This is something I didn t expect and no other insurance company would do that I am staying with Acuity and happily paying the reduced premium THANKS TRUSTPILOT AND THANKS ACUITY

Yes he is Ricky

Well my agent is the best I had claim in I don t know how many years a couple years ago and the home owner side of insurance was great They raised me up some I can see that However on the car side you re really high for the coverage nowadays So much so that next year I may be looking elsewhere regretfully so Time will tell I m square for this year I only have liability and I think you might be a bit higher in that category Who knows I like to stay loyal Especially after you coverages on my house claim You guys were A I just hope you don t price yourself out of business so the CEO and all those vice presidents don t get greedy Melino

Acuity keeps me up to date on

Acuity keeps me up to date on everything I don t have to worry about missing a payment as they are on top of me weeks prior to due dates and their agents help out when asked

Car looks brand new Thanks Accuity

My car was damaged by a strange accident an iron fence post went under the car and came out over the gas tank Luckily no one was hurt but the car looked horrible After thinking about it for some time I called my agent He gave me to just the right guy He understood my concern helped me find a good repair shop and took care of all details THANKS

all around in general but only when I

all around in general but only when I deal with you on pymts and accountability of policy issues n past but could you please keep my pymts as low as possible all I ask ty

You asked for this

Good coverage for homeowners Premiums are reasonable Good coverage s available for vehicles Premiums could be adjusted downward for good drivers and long time customers could should be given greater discounts

Fast and Fair Service and Payment

Adjuster and claims advisors were both right on top of it and communicated with me quickly and clearly Received claim check within a week of the adjuster reviewing the damages

I feel you have our back as long as we

I feel you have our back as long as we do our part Very polite I think you have guided us to be a better company

I needed to update my certificates with

I needed to update my certificates with the companies that I subcontract for They had the new Certificate within 10 minutes of my phone call to my agent The office manager told me sometimes it takes weeks to get them from some other insurance companies