


Based on authentic user experiences
rajatmav
6730 reviews
N/A
9 months ago
Terrible customer service
Terrible customer service I called and after waiting for 5 minutes i got connected and asked the agent if he speaks english in german and the customer service hung up the phone on me without saying a word I felt the behaviour rude and asked the company on contact form if this is their official approved behaviour To my surprise ADAC replied and approved the behaviour of its employee Do you want to buy from a company which hangs up phone on its customers
J P
6730 reviews
N/A
9 months ago
Three price increases within one year
I have car insurance via ADAC and have received 3 bogus increases within just 1 year It s like they found a sad person they can roll up on whenever they feel like it Could also be they are running out of money in any event it proves once again you can t trust any big corporation anymore They will squeeze you like a lemon that has been squeezed for years drip for drip probably having the time of their life doing so
Sasha Sashka
6730 reviews
N/A
9 months ago
Simply not serious and liars
Simply not serious and liars I stood waiting for them with 2 small kids almost 6 HOURS and nobody came though someone said he will arrive in 45min Also despite the fact that I had agreed to the tow price 300 for 20kms
Brian L
6730 reviews
N/A
9 months ago
I left Germany and travelled back to
I left Germany and travelled back to Denmark In this process I canceled my insurance from ADAC This is back in 2020 In 2021 I receive another invoice of insurance and there is simply no way to get around it Angrily I give up pay the money and send further documents In 2022 I receive then another invoice for payments due I cannot get in contact with someone who can help I cannot get a written confirmation that the info is received and if anything is yet missing I am looking distressed into 2023 where I m sure ADAC has reasons to send a higher invoice due to inflation BE AWARE - easy to sign up - IMPOSSIBLE to get out
Bear
6730 reviews
N/A
9 months ago
ADAC we called four times
ADAC we called four times again and again waiting till the call was finally answerd Asked some questions but the mister could not respond away he was leaving us to wait again and then the call was spontaneously ended three times Mg i hope they do n do this to the people in need
Billy K
6730 reviews
N/A
9 months ago
The worse Insurance company
The worse Insurance company A bunch of scam artists Any expat looking for insurance I would strongly advise to look else where One star is so I can write the review and warn others I hope this helps someone A recent update I cancelled my contract with this dodgy company which was due to expire on 18 9 I received an email on the 16 9 telling me they have accepted the cancellation and done it from the 6 9 resulting in a fine for me of 40 of scammers Criminal organisation Must be investigated
Marwen Trabelsi
6730 reviews
N/A
9 months ago
premiun member here
premiun member here my car borken in munich and they pick it up however they promised to deliver it to shop in berlin in 7 days however now 21 days and still no delivery There is no refund for flight or anything yet I m still waiting i just had the membership for 2 months but i would not keep it anymore not a good experience
Florim Asani
6730 reviews
N/A
9 months ago
ADAC Filiale am Frankfurter Ring in
ADAC Filiale am Frankfurter Ring in M nchen Unprofessionalit t und am schlimmsten eine abwertende Haltung zum Kunden und Mitgliedern
Irena Bezhani
6730 reviews
N/A
9 months ago
Maximum inaccuracy
Maximum inaccuracy they let you wait all day and they don t solve anything
Richelle Hall-Wade
6730 reviews
N/A
9 months ago
ADAC refused to help
I have a ADAC Plus membership My vehicle broke down on the side of the road I contacted ADAC and they wouldn t come assist because they said it was too far I was 50 km from home still in Germany I m not sure what I am paying for Thanks for leaving me on the side of the road ADAC