Adagio-city Reviews

Bad Customer Care

I have stayed at the Monte Cristo hotel at Monaco twice before and always had a good experience so I am a regular and loyal customer I booked for a third time and unfortunately the external booking website I used turned out to be a scam and stole my money Luckily I got that back via the credit card This scam website was not the fault of Adagio except to say they should perhaps be more careful which websites they deal with So then it just came to re-booking the room directly with the hotel - which was MY room that had been booked via the other website and was now free But this is where I hit the disappointing customer care from Adagio Given what had happened given you would think Adagio would take some responsibility because they were dealing with the scam website to sell their rooms and also given I was a loyal regular customer you would think they would just resell me the same room i e my room for the SAME price it had previously been booked at Surely that would be good customer care and morally the right thing to do But oh no They decided to let me have the room if I wanted it for nearly DOUBLE the original price booked Their excuse was that the hotel was nearly full - even though subsequently lots of rooms are appearing online again But in any case the room they had was MY room which had been released by the scam website The hotel manager was not able to do anything on her system so I spoke to Patrick in head office in Paris who claimed to be the Customer Service Manager for the whole of Adagio although he seemed to have no authority or any wish to agree to match my original booking price Very much a case of computer says no - even though you would think someone in authority could make the decision to price match if they wanted to Human beings can make decisions But in this case I was very disappointed that given everything that happened to me Adagio were not prepared to do the decent thing to show good customer care and re-book the same room for me at the same price The Managing Director of Adagio should take note how Patrick and their customer service department failed to provide a fair response in this case It felt like Adagio were just trying to take advantage of the scam website going broke to nearly double the price of the same room for the same customer If the website had not gone broke they would have been left with the original booking price anyway so I did expect them to honour the same conditions If nothing goes wrong then you will have a good stay here but be warned if you fall victim to any kind of problem or fraud with the booking then the Adagio customer service department will offer you no care or help in response

Adagio Paris cit de la music

Adagio Paris cit de la musicThey were no heating it was colder than outside had to sleep in my car told me they had no heater but aircon no heating in the room I couldn t believe it

Helped them stay in business - then they stole my money

Booked a room at Hipark in Nice for April 2020 Covid hit Hotel emails me and asks me not to take a refund which I could have done but to delay my stay until it is safe to travel This would help them stay in business I reluctantly agreed Fast forward to when it is safe to travel and my wife is very ill so I let them know we can t come yet Emailed them at the beginning of this year to make sure they are still honouring our agreement This is when they started giving us the runaround Ignored emails when they did respond they claimed they couldn t find any details then they asked am I sure it is the right hotel When I sent emails they said they would pass it onto the correct department even gave me a reference to use in any correspondence - ADAGIO - 190481-1662041114 but nobody got back to me Tried phoning a few times but strangely the Front Desk Manager was always away when I did and never returned any calls I asked Booking com to help as I d used them to book They phoned them and were told sorry it s too late now I asked who they d spoken to and was given the name of the FDM I immediately phoned them to be told he d finished for the day and to try again at 7am the next day All I wanted was to go on the holiday that I paid for I realised it may have gone up in price but I was willing to pay the difference We wanted to come in October to celebrate our 25th Wedding anniversary but we have now had to book another hotel I d advise others when booking hotels to look elsewhere as a company willing to do this are certainly not trustworthy

My apartment flooded and they denied compensation

My apartment flooded and damaged my phone they moved me and pretended like nothing happened when i requested compensation they said i cant prove the damages where caused by the flood

Appalling customer service

I asked them to waive the cancellation fee for a booking of 2 nights because I was deployed to respond to the Sudan crisis to help people affected by war to survive Pretty exceptional circumstances And they said no A cold-hearted I-don t-give-a-damn all-that-matters-is-money no Appalling

Please avoid at all cost adagio Glasgow

Please avoid at all cost If you were there for holiday or business you don t wanna be standing in front of the reception listening to them gossiping other travellers their colleagues oh they call it hand-over thou Hence I booked two rooms one without lighting and the other without air conditioning and fridge was not working when I asked for a hair dryer I was told there s none because it s an apartment hotel dun expect they have anything you need or so I was toldBy

Plenty of room for racism

If you are black love racism love being treated like criminals bad customer service and would like to be asked about your immigration status and have ppl threaten to call the police on you whilst paying large sums of money Adagio is the place for you If you love hostile hotel workers attacking and questioning you you have the right place

Adagio Customer Service doesn t always apply to people of Colour

My mom had an issue with the cleaning staff and how they went about cleaning Rather than treat us like customers the manager took it upon himself to attack us and not only did he throw a fit in my mom who was on the floors above he came down and decided to threaten my sibling saying they should leave my sibling are aged 8 and 10 He doesn t come to us to reason or find out what is going on He comes aggressively saying my mom had agreed to kick my little siblings out I tell him I will not be confirming such buzz that sounds outrageous He kept pushing us to agree to kick out a 10 and 8 yr old After I told him to talk to my mom he proceeded to speak to my brother with the same aggressive tone my brother told him to speak to my mom Then out of anger I told him his behaviour was quite French of him He did not tell me he was French im just well travelled enough to know what an angry French man sounds like I might be wrong for that but the way he had thrown a tantrum earlier when I had came upstairs then he later came down to harass me and my little siblings As a man I felt a way when a grown man tries to make kids an issue what makes you feel so comfortable trying to kick out kids I went to the reception and the other guy hearing I said it was very French of him felt the need to tell me he too was French and was offended he told me that his colleague was trying to get to the solution I explained to him that he came to us aggressively claiming that my mom said she was vacate of an 8 yr old and a 10 yr old And wanted us to agree to this which we didn t and told him to speak to our mom I guess as black ppl we can t complain about a hotel apartment we paid thousands of to live in