Adam-hayes Reviews

Lacks transparency in relation to fees and are not customer focused

My company rented a property via Adam Hayes and made the mistake of instructing them to sell our property I have twenty years experience in renting and selling investment properties and felt compelled to post a review due to my negative experience with Adam Hayes to warn those considering instructing Adam Hayes to look elsewhere The onboarding process lacks transparency neither myself or my associate were spoken to during the onboarding process This led to an error on our side whereby we did not explicitly understand the fee level on the contract which is double the typical fee we pay for the same service from other agents in the area For example we have used Chancellors and Haart in the area to sell other properties for half the fee charged by Adam Hayes In my opinion Yasser Elkaffass represents everything that is wrong with a Director of an independent Agency Sadly a lack of accountability means the Agency is not customer focused and instead choose to be litigious and abrasive in how they handle customer feedback I was not made aware of any customer complaints procedure and instead received a series of threatening emails with additional fees if I did not pay the unreasonably high fee Email exurbs are below We also pursue all our legal costs which will amount to 300 VAT for every hour our solicitor spends on the case and any court fees incurred Our company policy is to send 3 reminder letters for unpaid fees These will be sent at an administrative cost of 75 VAT per letter Yassar then threatened me in writing with a libel case for slander if I made this experience public The fee issue was not the only problem unfortunately Our buyer reduced the price by a substantial amount at the very end of the transaction Despite the property being refurbed in the last five years and the lease being substantially extended by 999 years I felt this price reduction was not handled robustly and we felt pressurised to accept it Instead I believe Adam Hayes should have been stronger with the buyer or indeed been more inclined to find a better option In the N12 8 postcode I suggest you consider one of the several other more appropriate established agents in the area Including the two already mentioned our software confirms Martyn Gerard Barnard Marcus Jeremy Leaf and KFH all perform well

Outstanding Local Knowledge

I moved back to the area at very short notice and needed a flat very quickly At first I was very nervous about this as I had very little time These guys made my search so easy and guided me from start to finish Amir and his team were transparent knowledgable and very helpful Not only this but they were very prompt in dealing with a few maintainance requests during the tenancy First class agent

Great Service

I gave my property to an online agent to let and i was very disappointed with the level of interest Hardly any viewings and many weeks went by I then decided to go with Adam Hayes I was extremely surprised by how proactive they were 12 viewings later and two offers in just under a week The team worked late and kept me fully updated constantly during the process Excellent service Thank you

Absolutelty terrific agent Mr Sawan Shah at Adam Hayes

Had a terrific experience with Adam Hayes Estate Agents Far more importantly however my wife and I were extremely impressed with Mr Sawan Shah and the time he invested getting to know us personally so as to identify the most suitable homes and not try to shoehorn us into something just to make a sale Mr Shah has extensive local area knowledge and is THE agent for professional dedicated service that looks after the customer Adam Hayes is VERY fortunate to have him as we could not have been happier with him or the superb experience he provided us Sincerest of thanks

Estate Agent Review

I saw an ad of a property online on Rightmove I was assisted by Adam Hayes Agent Redon He was super helpful and accommodating I was running quite late due to an unscheduled meeting and yet he was kind enough to wait for me I didnt like that particular place but based on my review he was quick to suggest several more places I really liked his proactive approach and quick responses via mail and phone It s very hard to reach agents but Redon was always available

Brilliant service

We have just exchanged on a flat in North Finchley and all the team there have been completely amazing including Ramy El Gamal who we first viewed the property with and Seta Ekmali Our agent Mina Gadelrab is an absolute professional - always very responsive to emails and concerns straightforward direct very knowledgeable and advocated brilliantly for us with the seller in relation to the sale and timings We have seen a lot of properties over the last few months and met a lot of estate agents and I can honestly say that the integral service we have received from Mina has been top-class If you are looking to buy or sell a property look no further Absolutely recommend