


Adax SolAire Electric Heaters Towel Rails Radiators
Based on authentic user experiences
Stepan
6732 reviews
N/A
5 months ago
I wouldn t buy these heaters
I wouldn t buy these heaters App set up is terrible and not easy to use The user experience is poor The heaters themselves aren t great at all don t give off much heat at all Regarding the customer service at solairehp co uk and adax-solaire co uk as a journalist I m always interested to see customer support from brands and hate to say it but not great either - their first email to me was to ask for photos which I sent Their 2nd email said I had voided the guarantee I would avoid at all costs
Shak
6732 reviews
N/A
5 months ago
I would not recommend
I would not recommend Bought 3 ADAX Neo WiFi The thermostat is so poor reading the temperature When the heater is on within seconds the thermostat reaches high temperatures causing the heater to switch off until the thermostat cool down again In practice this is a massive design flaw it means it is impossible to heat the room The issue is with all 3 heaters Reached out the retailer few weeks ago issue not being resolved yet Will be asking for a refund
Sharon T
6732 reviews
N/A
5 months ago
Delivery was on time and product great
Ordered several times for work from this company and find the customer service and next day delivery very useful
Sarah S
6732 reviews
N/A
5 months ago
Excellent service
Excellent service Our heater broke more than 4 and a half years after we bought it It had a 5 year warranty A new one arrived within two days of sending a few pictures of the issue it had The heater was great and so is the new one they sent us
of rhys jones
6732 reviews
N/A
5 months ago
Brilliant company
Heater failed on day delivered contacted Solair Luke and a replacement arrived the next day All this was done without fuss
Francesca Tosolini
6732 reviews
N/A
5 months ago
Great company and products and fantastic customer support
We bought the Neo radiators and wireless controller five years ago The system has worked well but a few days ago one of the radiators went wrong The Solaire support team responded immediately and sent out a replacement for the next day Truly outstanding customer services I highly recommend this company and its products
Simon Goodwin
6732 reviews
N/A
5 months ago
Excellent product and company
Contacted the company prior to purchase to clarify some product details Luke replied very quickly and was super patient and helpful The heater arrived next day delivery with a reliable courier they seem to be selective with who they use Excellent product at a great price An all round excellent company and product
Linsey Mason
6732 reviews
N/A
5 months ago
Excellent Customer Service
Excellent Customer Service My heater broke and I emailed them 9pm at night telling them this My 9am one was in the post - overnight delivery - free of charge It was great that they were so willing to sort the issue out and dealt with it very efficiently
Michael
6732 reviews
N/A
5 months ago
The customer Services s first class
The customer Services s first class No automated answering answer the phone quickly every time and could not be more helpful Lovely people who sound like they love their job I spoke to Luke top chap
Jonathan Harris
6732 reviews
N/A
5 months ago
Outstanding Customer Service
I ve been heating my flat with Adax heaters for over one year now and I m really happy with their performance It is especially convenient that they can be linked to their app and connected to Alexa When I first tried to connect the heaters to their app I struggled with the procedure and the customer service delivered a new control panel within 24 hours that instantly allowed me to complete the conection Recently though I had a technical issue with their app and lost the connection to Alexa Luke from Adax customer service was extremely helpful thorough and attentive to my requests providing outstanding service detailed explanation regarding the issue and eventually accurate and precise instructions to fix the problem Very happy with their assistance