Adax-solaire Reviews

I would not recommend

I would not recommend Bought 3 ADAX Neo WiFi The thermostat is so poor reading the temperature When the heater is on within seconds the thermostat reaches high temperatures causing the heater to switch off until the thermostat cool down again In practice this is a massive design flaw it means it is impossible to heat the room The issue is with all 3 heaters Reached out the retailer few weeks ago issue not being resolved yet Will be asking for a refund

Delivery was on time and product great

Ordered several times for work from this company and find the customer service and next day delivery very useful

Excellent service

Excellent service Our heater broke more than 4 and a half years after we bought it It had a 5 year warranty A new one arrived within two days of sending a few pictures of the issue it had The heater was great and so is the new one they sent us

Brilliant company

Heater failed on day delivered contacted Solair Luke and a replacement arrived the next day All this was done without fuss

Great company and products and fantastic customer support

We bought the Neo radiators and wireless controller five years ago The system has worked well but a few days ago one of the radiators went wrong The Solaire support team responded immediately and sent out a replacement for the next day Truly outstanding customer services I highly recommend this company and its products

Excellent product and company

Contacted the company prior to purchase to clarify some product details Luke replied very quickly and was super patient and helpful The heater arrived next day delivery with a reliable courier they seem to be selective with who they use Excellent product at a great price An all round excellent company and product

Excellent Customer Service

Excellent Customer Service My heater broke and I emailed them 9pm at night telling them this My 9am one was in the post - overnight delivery - free of charge It was great that they were so willing to sort the issue out and dealt with it very efficiently

The customer Services s first class

The customer Services s first class No automated answering answer the phone quickly every time and could not be more helpful Lovely people who sound like they love their job I spoke to Luke top chap

Outstanding Customer Service

I ve been heating my flat with Adax heaters for over one year now and I m really happy with their performance It is especially convenient that they can be linked to their app and connected to Alexa When I first tried to connect the heaters to their app I struggled with the procedure and the customer service delivered a new control panel within 24 hours that instantly allowed me to complete the conection Recently though I had a technical issue with their app and lost the connection to Alexa Luke from Adax customer service was extremely helpful thorough and attentive to my requests providing outstanding service detailed explanation regarding the issue and eventually accurate and precise instructions to fix the problem Very happy with their assistance