Aday-booking Reviews

Terrible company

Terrible company and lousy customer service not recommended Total scam Rented a flat in Br nderslev when we arrived it hadn t been cleaned and there was dirty linen and towels all over the place No clean linen to be found There s a big fee to call customer service so I sent an email as it promised a quick reply No answer Spent my two first days cleaning and washing linen and towels I decided to give them a bad review on their app then finally someone called Was promised a refund on the cleaning fee never came Flat was shabby ancient washer dryer and there was a strong mouldy smell in the entrance Also there s a pub club on the ground floor very loud

Terrible company and with no sense of

Terrible company and with no sense of ownership We booked one of their apartment to stay in in Vejle The apartment is not isolated at all hence we could hear all the ongoing traffic on the street and was barely able to get any sleep on our first night When reaching out they only said that my booking in non refundable and they have not had any complained before Will never use them again or do I recommend people to rent with them

Don t even think to book this stay this company is a scam

Upon arrival the building entrance smelled of feet and the apartment was filthy A smear on the mirror a mop and vacuum left out and an unlocked back door were just the beginning We found a Pepsi bottle with soap in the shower smears of dirt on the radiators and walls and dust grime and hair everywhere including a large dust bunny The shower had black mold and the floors left dirt on our socks There were dirty dishes food remnants and even a latex glove stuffed behind a cushion Worst of all foul odors lingered vinegar-scented bed sheets a food-waste-smelling dishwasher and excrement smells in the master bathroom Plexiglass-blocked windows made airing out the apartment impossible Amenities were broken a burnt-out bathroom light loose coat hooks and damaged furniture Missing amenities included a microwave iron Wi-Fi and towels False advertising also claimed no pets were allowed yet we found dog hair and cigarette butts despite a no-smoking rule Several amenities were unusable stubborn doors a clogged shower drain and a short shower curtain The Wi-Fi was down for most of our stay After contacting the host we learned the internet provider had no issues raising suspicions about the host s honesty Research revealed many other complaints about uncleanliness broken amenities and theft The host was unprofessional accusatory and uncooperative After multiple attempts to resolve the issue through Booking com the only compensation we received were reward credits after the host lied about reimbursing us Communication was poor and at one point the host even hung up on me mid-conversation Completely unacceptable experience

No refund for dirty appartment

We booked an appartment for 3 days but when we arrived we found it very dirty like footprints hair dirty windows and shelves I called the client service right away and a lady on the phone asked me if I wanted a total refund or a cleaning service on the spot We were tired from a 8 hours trip with my 2 years old daughter with us so we opted for a refund She asked me some pictures of the situation that I sent promptly So we cancelled the reservation and found another accomodation When we got back home I saw that no refund was given so I wrote multiple email with no reply Then I called with international phone fare and another lady told me they couldn t refund me because for their policy the appartment wasn t dirty enough Just to be clear on top of everything else we found urine stains on the toilet They just gave me the cleaning service refund about a 20 of the total fee

Really nice apartment helpful service

We booked an apartment in Aalborg from 7th to 9th Decembers the Luxury New Yorker I first tried to book via Expedia but somehow the bookings failed two times I then contacted Aday-Booking and Adnana was very helpful She completed the booking on their side and sent me a payment link She also gave me information about the parking space that was not advertised but included which saved us quite some kroner Shortly after paying I found the Trustpilot reviews here and was seriously worried This fear turned out to be unfounded when we arrived the apartment was really nice clean looked exactly as advertised and Adnana again helped us because we couldn t find the remote for the parking lot at first So I don t say that the other reviews are baseless but at least in our case things couldn t have went better We gladly will book again with Aday when coming back to Aalborg