Addmotor Reviews

Addmotor Bait and Switch on New Citytri E-310

UPDATE 8 30 23 Addmotor DID NOT inform me of the change I was on their site on 8 14 2023 checking for shipment updates that s how I learned of the change I called THEM Yes they did refund my money which is what should happen Their customer service is terrible as I said They are only replying to this review because it is causing them problems The same review on Google has 10 000 views ADDMOTOR IF YOU WANT TO HAVE A GOOD CUSTOMER BASE THEN START TREATING YOUR CUSTOMERS WITH RESPECT AMERICANS WANT TO SPEAK WITH AN AGENT WHEN THERE IS A PROBLEM OR QUESTION Your product may or may not be good but the way you operate is needs a whole lot of improvement My review stands Addmotor Bait and Switch I ordered the new E310 on August 8 2023 Previous emails from the sales team and onsite stated that the tires were 4 wide and 20 in rim diameter Today August 15 on their site the wheels are now listed as 2 4 inches 20 in diameter in front and 18 in in rear see photos from Addmotor website on Google reviews I went to the chat with the sales dept and they said sorry for the inconvenience They offered me some free gifts to make up I told them that was not commensurate with the problem they had caused that Addmotor sold me a trike with false information They offered another folding trike at 100 off the price of 2 999 I told them they were selling that trike several weeks ago for 200 off So they offered me 200 off I said they should make up the difference and they refused No resolution from a company that advertises and sells one thing and then switched it after I purchased No help from Addmotor they offered me free gifts I said no I think the public needs to know about this I compared an earlier photo of the trike with the current webpage photo and you can see the difference Buyer Beware Terrible customer service They don t return your phone calls They didn t even bother to notify us about the changes This mess up is simply an inconvenience their words for Addmotor They do not respect or care about their customers I think the public deserves to know

Broken Trike

Broken Trike missing parts no customer service What else can I say

AVOID

AVOID This company is the biggest nightmare of my purchasing life experience They sent me a damaged bike that was missing the battery the charger and all the accessories They were pleasant but never offered solutions that were reasonable causing the process to drag on and on and on and on for months I made the STUPID mistake of buying via PayPal so I was unable to protect myself- PayPal uses Artificial Intelligence that favors the merchant 100 They wanted me to send the bike back which means taking it apart repacking each component into a box one that I would have had to BUY because the one it came in was pulverized in shipping AND figure out how to get a 100lbs box that doesn t fit into a regular car to a shipping center BEFORE THEY WOULD GIVE ME A REFUND They also refused to send me the missing parts OR replacements for the damaged parts even after having the bike professionally appraised They would ONLY accept my sending the bike back at my expense or I was screwed Good luck getting a battery because it s sold out everywhere- which makes this look like per-meditated fraud Only AFTER I had already submitted all the legal paperwork I had to PAY A PROFESSIONAL FOR to PayPal a process I started after a full month of wasting my time trying to negotiate with ADDMOTOR staff did they finally offer to pay for return shipping and have a courier come get it But then PayPal s automated response to my case decided that I would have to return the bike at my expense pay for insurance AND pay for signature delivery which ADDMOTOR didn t even do for me- they just had the destroyed looted box left in my yard until I came home Since PayPal made that outrageous determination they stopped communicating with me altogether I ve reported this criminal company to Better Business Bureau THEY ALREADY HAVE A FAILING SCORE and still they refuse to honor their warranty OR their own emails I may have no choice but to take legal action or have them ROB ME BLIND They need to go bankrupt- they are thieves and grifters

Addmotor sucks

4000 spent Batteries quit in a couple of months and they won t honor thier warranty Don t buy this junk

I would love to share my experience

I would love to share my experience with Addmotor trikes but due to putrid business practices it is impossible Impossible It s impossible because it is impossible to call them to place an order or ask a question ZERO customer service I was ready to buy cash in hand and gave up after 2 days of being transferred to a machine every time This is there default position No other options available They never EVER answer phones Leave a measles we ll get back to you even when you want to purchase and need to speak to someone first I refuse to do this for may 3000 00 Also a stooge can realize that you are at there mercy if you need after sale service There is even a message on what to do if you need service email tech support with proof pictures etc Sure pal I ll get right on it What ass holes No chance they get my money Too bad I liked the product The irony of this is that in reality are excellent sales people The problem is that they just sold a Worksman trike Have a nice day

Don t buy Addmotor Better Business Rated F Look

My husband has had nothing but trouble with his bike With less than 100 miles the digital display and odometer quit working It has been at a professional repair shop for months Addmotor has requested parts be shipped to them for repair and returned to the shop someone else s bike parts not compatible they requested the wheel and later returned it damaged stating the wheel didn t need to be shipped and required me to purchase a new wheel I don t see them stepping up and making it right I encourage you to look elsewhere for an electric bike They ship FedEx and most packages are damaged too It has been in a repair shop for six months out if twelve The warranty expired last week The product is substandard and repair department is worse Purchase something with better reviews Update On 11 16 23 after going back and forth with them we purchased a new rim It arrived today Unbelievable They sent us someone else s used rim with a broken motor attached My broken LCD the only problem I started with has not been returned to me and probably won t Now I have someone else s broken motor a broken rim and no LCD at all I have so many new issues and they don t care These people are incompetent and unreliable Run the other direction fast They switch good parts for bad The bike shop I am using has been in business for decades and they have never seen anything this bad I went to the Better Business Bureau for Addmotor and they have rated them an F business with many complaints 11 17 23 Sir your response is rubbish You don t sell new parts you swip-swap parts and make matters worse There isn t a customer service department

Total scam

This was by far the worst online purchasing experience of my life My husband and I ordered 2 bikes on 2 different bank cards because we could get a 100 discount First there was confusion over the color of the bikes and once that was resolved they were supposedly shipped told 7-10 days to arrive At no point did we ever get a working tracking number When we tried to call no answer Emailing we would get responses that were illiterate and vague After weeks of no bikes no tracking we finally got aggressive and said to cancel the order We were refunded the money for one bike but were told that the second bike had been sent to Aloha freight and that it was lost and until it was located we couldn t be refunded We told Addmotor that wasn t our problem it was between them and the freight company and they still refused a refund After months of this we filed a dispute with our bank and finally got our money back We are certain that this was just a scam We tried calling the freight company using the number Addmotor gave us and it was a non-working number We don t have much money and saved to splurge on E-bikes and this company tried to steal 3500 from us It was an exhausting stressful experience

3K bike useless Company ignores me

I bought a 3000 bike from them The battery stoped working They no longer produce the battery As a result I have a 3K bike but I cannot use because there is no battery for it Their support stopped replying to my questions

Ordered a bike priced in Canadian

Ordered a bike priced in Canadian dollars when they billed it they charged me almost 200 more They try to say it was a currency fee or other fee by the bank which is 100 a lie on there part