Adhddirect Reviews

Poor customer service Impossible to reach

I booked an appointment but never received any response even though I sent the confirmation almost a week ago I phoned the contact number to ask what was going on and was put on hold for 6 minutes and then hung up on I then called back again confused and the receptionist promised to follow up and get back to me but she never did I even had to reschedule my own clients to make time for the appointment only to be completely stood up and ignored The whole experience was both confusing and highly unprofessional Especially because I paid a lot of money for the service I expect to be dealt with in a professional manner This is really unacceptable and disappointing Do not recommend Go elsewhere if you want to be treated with respect

Not neurodivergent friendly

Although pleasant to your face they are an underwhelming tick box poorly organised and deficit based organisation who seems to delegate to nurses instead of psychologists despite the cost If you want a balanced diagnosis experience that doesn t pick up where school let off with small t trauma maybe a friend to the neurodivergent community or someone who can support you or your child through a diagnosis I d definitely find somewhere that understands difference is not a deficiency They are very under educated in modern neurodivergent thinking and unaware of anything beyond a problem centered narrative This issue could have been managed with the most basic of educations from the neurodivergent community their clients They also make appointments a year out change them the week prior via emails that easily go to spam and use systems to offer amendments and acceptance that are impossible to access Off the back of the impossible to attend appointments they write to your GP the next day to say tut tut you didn t attend Aggressive and strange beyond belief So after being told I can t finish things and I m stupid despite my five degrees and successful business career I m being told off by a nurse who can t use a telephone All and all I d go to someone who doesn t knee jerk act like you re a naughty broken kid at the age of 50 if I could chose again

Horribly ran company from the owners

Horribly ran company from the owners themselves all the other staff are lovely and are the ones making this place even still able to run managers are so out of touch and pretentious I went on to the staff reviews the ones who would know the reality of the company some even still current members and not one good review in sight speaks volumes I ve spoke to over 8 different managers last year who all apparently left as the next one told me and that followed for about 8 different ones clearly an issue within the company avoid the owners do not care and are just there to make as much money as possible off peoples needs as they are aware of the nhs pressure and know desperate people will then go to them so charge absurd money just for a chat Sickening also have a bbc article about them which is free to read can read staff reviews on indeed

Atrocious and appalling service

This company is nothing but a cowboy outfit They discharged my son on several unjustified and baseless grounds one they claim I did not attend a review more succinctly accused me of avoiding having my son reviewed after I had paid for an appointment Furthermore on the day of the appointment itself I realised I didn t have a link for the scheduled virtual cal and tried to call them twice i spoke to a receptionist who took my details and said they ll pass on the message and to expect an email they now claim that they tried calling ironically whilst I was on the phone to them but the receptionist wasn t even able to tell me this they also sent me a text message - which I got after the scheduled call again they had never communicated with me by text so no reason for me to check for a text then got a letter from the head clinician saying that my son had veen discharged from their service despite having issued a prescription for a controlled drug a few days before

The best cowboy outfit

extremely rude and arrogant management team the receptionists are quite nice however clinical lead made false claims - didn t bother double checking information - terribly unprofessional dont touch them with a bargepole

Got tested for ADHD over there recently

Got tested for ADHD over there recently after waiting for my NHS assessment for more than 10 month My assessment with ADHD Direct was super easy and straightforward they have collected the forms from the required people who knew me and the main face-to-face assessment was around 2 hours long in their office in Glasgow They were very professional and asked a lot of questions and after completing everything they gave me the diagnosis on that same day I didn t have to wait and they also explained how I can manage my condition and what it all means I paid total around 900 for the face-to-face assessment and all of the diagnostic questionnaires they had to process I have received my diagnosis letter along with my prescription and after establishing the dose I was told I can request my GP to take over the management of my medication means I won t have to pay I m very happy with my experience so far

I cannot recommend ADHD Direct enough

I cannot recommend ADHD Direct enough I had a diabolical experience with ADHD 360 who were the ones who provided my diagnosis and medication They were appalling and because of them I couldn t access medication However I transferred my care to ADHD Direct and honestly they ve done everything possible to get me back on track They respond so quickly provide such fantastic care and I no longer feel like I am battling this on my own I also don t feel as if I m being patronised or gaslit like the former clinic I was with I feel respected as a patient Their prices are so much more reasonable than other clinics and I just can t fault them Thank you for restoring my faith again in ADHD Treatment I no longer feel like I m just a number

Have to say

Have to say I m struggling to understand the poor reviews here This clinic saved me from an appalling rut I was in My review is below I cannot recommend ADHD Direct enough I had a diabolical experience with ADHD 360 who were the ones who provided my diagnosis and medication They were appalling and because of them I couldn t access medication However I transferred my care to ADHD Direct and honestly they ve done everything possible to get me back on track They respond so quickly provide such fantastic care and I no longer feel like I am battling this on my own I also don t feel as if I m being patronised or gaslit like the former clinic I was with I feel respected as a patient Their prices are so much more reasonable than other clinics and I just can t fault them Thank you for restoring my faith again in ADHD Treatment I no longer feel like I m just a number Dr Georgina Brown has been wonderful and the reception team are lovely Thank you so much