Based on authentic user experiences
Sara Abramson
6734 reviews
N/A
9 months ago
No concept of service
I am never ever buying another thing on their website The service is terrible we ordered custom shoes they arrived and immediately started peeling I sent pictures to adidas and was told the following We would kindly like to advise you that our products are manufactured to the highest quality standards All products are inspected throughout the manufacturing process As a result there is very little probability of a product being of inferior quality We are sorry that in this case we did not meet your expectations But no worries They said we could be refunded 20 if we kept them I complained and was told by a different representative that we could return the shoes for a full refund and get an additional 100 DKK discount on a replacement this was the one competent person I spoke with Commence me having to pack them run them to the shop wait an unreasonable amount of time and having to call several times asking where the money was the refund did not follow the info on their website and the staff had no clue what it said anyways It was super inconvenient and they regularly ignored my emails or parts of them Eventually I was refunded and could reorder the shoes they were a gift so I had no choice after 5 weeks they arrived hopefully they don t fall apart Just get your shoes elsewhere people you can get adidas shoes on other websites that actually treat customers like they want them
maria
6734 reviews
N/A
9 months ago
Love the brand not the service
I really like adidas products and i purchase it quite often I needed a swimsuit cause i had to start swimming and they didn t have it in store so i ordered it on adidas dk Well i never got it i bought it about a month ago they never gave an update or my money back i hope they will do this soon So a couple of weeks ago i just decided to order a new one cause i couldn t just wait for them to find the other one or do something about it For the record i just order one swimsuit So i finally get the swimsuit but i get 2 BOXES with the same swimsuit in each box They also charged me twice im a student and its end of the month i had to cut on food because of adidas They still have the money from ALL 3 SWIMSUITS and havent contacted me regarding refunds How can such a big company get so many things wrong
Maren
6734 reviews
N/A
9 months ago
Adidas Online Shop One false click and there is no way out
Be careful One false Click and you are trapped I ordered a personalised article without knowing it I tried to cancel the order immediately 10 seconds after the order via phone because I was not sure about the size but it was not possible Adidas says I ordered a personalised schoe but I took the one on the picture And neither I am allowed to return the shoes Adidas forces me to buy the shoes I did not want The customer support is not only harsh but it took almost 4 weeks to have a first reaction to my emails and calls And only after I established contact with a press officer I am quite disappointed of this traditional company Very bad experience with this former classy company I think they just do not care they are too big
6734 reviews
N/A
9 months ago
Fake news
Fake news So I m buying almost ones a month a sneakers from Adidas but from a few months the things starts to sucked As i can see at the app the launching date and time of the sneakers that i want was set on 25 09 exactly in 00 00 o clock 10 minutes before 00 00 I visit the app to see some other stuffs Clicked on the shoes that i wait for and they was available for purchase but not in my size actually all men sizes was sold out They even don t launch them at the same date they was available to purchase 24 09 around 23 50 So for the second time I ve missed the shoes that i want to buy And many other times my orders got cancelled without any reason or email or contact form Ridiculous
Simon
6734 reviews
N/A
9 months ago
The worst experience of
The worst experience of costumer-service I have ever had I had to return a par of shoes due to production-flaws and it took me 1 months of writing back an forth agressive telephone calls from costumer service telling me that we could settle this in court etc even thou Adidas had approved that there was a production flaw on the shoes I had purchased Website and delivery was good and usually the quality of the Adidas products are good but If somethings wrong and you have to contact costumer service GOOD LUCK Next time I m buying from another website or in a sportsshop instead
TommyP
6734 reviews
N/A
9 months ago
great products - POOR website and customer service
great products but webshops of Adidas really sucks unstable platform error messages and poor slow customer service if you are lucky enough to get your message thru Its been like this for months really a mystery that a great company like Adidas cannot get this right -
Christoph Karow
6734 reviews
N/A
9 months ago
Order cancelled without notice
Ordered shoes and after 7 days of my order being pending I called customer service who told me they cancelled my order because of some payment gateway issue No idea if they would have ever notified me had I not called The shoes are sold out now Yay Overall unpleasant experience on their unusually slow website and with customer service still not having replied to a different question I ve sent
Justas
6734 reviews
N/A
9 months ago
Received shoes in poor quality
Received shoes in poor quality glue marks all over the sole and the logo stripes Would expect wayyyy more from Adidas
Hans Christian
6734 reviews
N/A
9 months ago
I will never rate one of your products
I will never rate one of your products again You promise 20 discount every time you rate a product you bought but you never receive the promo code
Kev
6734 reviews
N/A
9 months ago
Stop giving money to the leeches
Stop giving money to the leechesGreen gold get the Glazers out Not a penny more to you before you stop supporting that horrible stealing Glazer family LUHG