Adidas Reviews

False information being provided by Customer Service

I needed to make an exchange of a pair of runners I ordered as they were too big I contacted customer service before hand as I was also moving house in two weeks and was worried I would be gone before the replacement arrived Customer service assured me the replacement would be sent once the barcode is scanned at the post office for my return shoes I waited two days and when there was still no update I rang customer service to be informed that they had to wait until the shoes arrived in their headquarters in Germany before they d send out the new ones After I told him about what I was informed about previously he admitted that yes that is correct and is also what the website says but that they actually don t do that He also couldn t change the delivery address so now I need to contact the new tenants and hope they will keep the parcel for me Disgraceful customer service

If you are from Ireland

If you are from Ireland please dont order anything from adidas online site My order never arrived nor the customer service team responded Still haven t received my refund

Wouldn t order again from adidas gonna

Wouldn t order again from adidas gonna cancel my account soon as my order arrives was double charged for a Real Madrid kids home shirt I asked for a refund and was told because it has Bellingham on the back counts as been customized there for they can t reimburse me even though they charged me twice customer service representative cut me off also DONT ORDER from this company

Rude and poor customer service

Poor customer service the lady was very rude for me Unable yo do free exchange according to adidas website is should be possible but its not Never again

Good luck if something goes wrong and you need to use their customer service

First time that I need their customer service and Adidas provided me one of the worst customer experience ever showing how greedy and pathetic this company is I bought 3 products on sale March 14th morning time and paid for the next day s delivery what was supposed to happen on the next day March 15th On the 3rd day I called customer service to check what was going on After 6 calls for customer services and many fake promises that the products would be delivered adidas simply sent me an email saying that UPS lost my package and that they would refund the money -- instead of resending the package and honouring the price as the products I bought were no longer with the sale price Absolutely disgraceful way to deal with customer

I have had many orders and plenty of

I have had many orders and plenty of good feedback for adidas before But OMG lately it s like pulling teeth e g They ask you to do a review in products you buy for a 25 on your next order The code arrives goes to use it but only 20 is taken off contact adidas who say we will give u back the difference once you receive the order Perfect but now they only sent 5 Plus I have several other vouchers like this I will not use them as adidas think you can spend hours on live chat with stupid slow operators Adidas lately Loyalty nothing to ye I m Orr to your competitor

I have returned an item more than one

I have returned an item more than one month ago I have been trying to contact customer service through whats app for several weeks like they say on the website None responded so far and I haven t received my refund

Adidas cancelled order

Their limited edition sales are a complete scam I recently ordered a product as soon as it went on sale To my surprise I got it and paid for it The order was immediately confirmed by email The next day it was reconfirmed by email stating there was a delay with dispatch but everything was in order The next day my order was cancelled saying they were out of stock My products were obviously given to somebody else and similar shoes are currently reselling online on third party websites at inflated prices The company is happy to see loyal customers lose out at the expense of profiteers on the reseller sites Have used Adidas all my life but will be very reluctant to buy from them again