Ads Reviews

No customer support

No customer support My account got suspended seconds after opening it No explanation tried to call them no chance to talk to someone Second worst experience after Google Ads

Totally Incompetent

Totally Incompetent Our shopping campaign was rejected used chat and phone to eventually get it to be reviewed as they said nothing was wrong with it Said it would be 5-10 days It s been over 3 weeks They arranged a call on a Tuesday to show us how it works and they never made the call as technical problems comforting They apologized and rearranged the call for the following Thursday a week later and again we ve had no call but the have called us to apologize for the first one so they have all our details Now my emails are just being ignored we re just trying to spend some money with them Useless absolutely USELESS

Microsoft Is Dead To Me

My ads account was locked out and when I contacted support was told that my account had been permanently disabled that they could not tell me why that my 600 ad credit would be lost and that their decision was final I was only running a very basic ad for my Tiny Home company and did not violate any policies When I challenged them to provide a reason and asked to speak with a supervisor or manager I was shut down and sent an email stating my account had been permanently disabled and that I could not challenge the decision

Advertising account ban

Advertising account ban for online shop selling genuine products from renowned brands in the segment of interior design and toys for children and children s clothing without any clear reason Had to contact support 3 times before any clarification was given After opening the 3rd support request feedback was finally given But only to say that the shop violates the MS Ads policy and the account cannot be approved No clear answer why just not in line with policy I mean we sell typical genuine products that are not offensive in any way Google ads does a great job and wanted to complement this solution But not a possible way to go Indeed disappointed on the service and feedback

Tried to advertise my transport

Tried to advertise my transport company been rejected each time saying I broke rules No explanation on sample on my advert what is wrong only generic information pointing several rules I apparently broke I need proper explanation by pointing this is wrong in your advert please fix this but generic information sounds for me like in foreign language no clue what that mean My company is transport courier for UK and EU and as attachment I gave my licence as a company document - why it is wrong It also says something about payments - I made payment and used my business account - what is wrong with that All this looks for me as a unreal fake advertainment provider if I cannot advert my transport company using my documents my business account and website Not happy with this at all

Advertising on Bing is not worth the hassle

Our ad account was blockedWhen I contacted support they simply cut and pasted the same old mantra Your ad account is in violation of the Microsoft Advertising Egregious Policy If you try to find out what policy exactly they won t or can t tell you We re a small family catering company who s been going 15 years We ve had a Microsoft Business 365 account for a few years and have successfully advertised on Google for 10 years We stupidly thought we would easily do the same with Bing But how wrong were we For anyone else wanting to advertise on Bing I d say don t bother In the end it s just not worth the hassle

Absolute Joke Don t Waste Your Time With Microsoft Advertising

I created a Microsoft Advertising account verified my identity added funds to my account and tried to run my first ad Right after that I got an email saying my account had been suspended due to Violation of Egregious Policy It doesn t tell you what you did wrong though it just gives you a list of potential reasons none of which I had actually violated I appealed it and spoke to the customer service team over chat They said my account hadn t violated any policies and the suspension should be lifted in a couple of weeks A couple of weeks later I got an email saying that they had reviewed my account and the suspension was lifted because I hadn t violated any policies Then 2 hours after that I got another email saying that my account was suspended again due to Violation of Egregious Policy I hadn t even logged into it in this time to do anything The second appeal was unsuccessful and the chat team couldn t give me any information as to why it was suspended I decided to make another account using a different email address I did everything right again verified my identity and lo and behold I got suspended again I hadn t even tried to run any ads this time It seems like just making an account is enough to get you suspended Don t waste your time with Microsoft Just go straight to Google

Absolute Joke

Same as many many many others have written absolute joke I am now 2 months into trying to get my ads account up and running and have had nothing but issues Account blocked for no reason took ages to resolve that and nobody knew why couldn t verify my account even though i sent all the correct documents Help center guy said just try again did it all again and still did not go through and nobody knows why So today I have closed my account and doubled my advertising budget with Google

Completely shameful Join the new Change org Petition lets make them do better

Completely shameful After years of advertising with them all of a sudden my account poses a serious risk to other advertisers and all my accounts are suspended for Egregious Violations They don t want to explain anything it s all final Years of my work and effort down the drain my small business now needs to be sold Please join the change org petition to make these digital gatekeepers do better