Advancevauxhall Reviews

Advice - DO NOT BUY FROM THIS DEALERSHIP

Never buy from this dealership Awful experience that lost me all my savings Cut a long story short they sold me a dodgy car took my money they refused to refund me and I m now without a car I wish I d read the reviews here before buying from this awful excuse of a company AVOID

Do not buy a car from this dealership

I bought a three year old Vauxhall Astra from Vauxhall Slough and I have to say that it has been one of the worst experiences The car I bought was not fit for purpose and developed an engine and gearbox problem within 40 days of ownership Vauxhall Slough fixed the issues and then within 70 miles the gearbox fix had broken again I am now trying to get my money back via consumer rights however I m not getting anywhere They have had my complaint and the car has been returned to them over two weeks ago and they are no where in deciding what to do It would seem that as they have my money they do not want to talk to me The manager dealing with my case is never available and despite assurances will never call you back or do what they say they will do I am having to seek legal advice around next steps to see if I can push them to resolving the case

Vauxhall Hemel is absolute joke

Vauxhall Hemel is absolute joke AVOID AT ALL COSTS We waited a YEAR for a car only to be told yesterday we were meant to be collecting today that the car is no longer available The staff are inept at best and liars at worst They don t reply to emails or call back I m utterly dismayed at their incredulous lack of customer service You should be ashamed of yourselves They haven t even returned our deposit

Unreliable dealer

I contacted the Hemel Hempstead branch after seeing an ad on Autotrader It was a very interesting offer for a Corsa-e They said this offer was no longer available despite it still being on Autotrader a week later They made another very interesting a bit more expensive offer which was still 1000 cheaper than I would find at another dealer but they could not deliver that either and in the end they made an offer 500 higher than the previous one At that point I decided that I would not trust them with my money

Buyer Beware Lies and poor after service

Purchased a Used car from Advance Slough no movement on the asking price and they would only pay me minimum for my vehicle as they said would need to scrap it That vehicle has now been MOT until April 2025 and has obviously been sold onand not scrapped On the day I purchased my new vehicle I had to return it with faulty brakes Three trips back and forward to fix but no offer of reimbursement Three weeks and the battery was useless and had to be replaced I have asked for details of the supposed 114 point check they made on the vehicle but 4 weeks later I have had no contact

Maidenhead Branch

Absolutely disgusting behaviour from the man behind the front desk at the Maidenhead branch Tian After they spent 2 weeks trying to fix the car but were unable to do so I had to arrange for the car to be scrapped Two days after I came in to pay 350 for them not fixing the car this man left me an incredibly rude and threatening voicemail saying that if the car wasn t removed by the end of the day then he would push it onto the double yellow lines on the main road outside of their car park There was no prior warning of this and I d already told him I was arranging for it to be collected but the scrap company had to arrange this a few days in advance Tried to contact Advance Vauxhall regarding this and have given them a few weeks to respond but heard nothing so clearly they are happy for the face of their Maidenhead branch to continue treat their customers like this

CAN T BE TRUSTED with the basics CAN T BE TRUSTED with your new or used car

We registered for a test drive as part of their Vauxhall Test Drive freebie incentive 3 or 4 times because we are looking to buy a new car and the free gift was enough of a sweetener to consider the Grandland X We didn t receive a single phone call back Now that they don t have any more codes to claim the free promotional offer they call back within a few minutes to book a test drive Vauxhall and this particular branch can t be trusted to get this right and honour the deal so definitely can t be trusted when it comes to buying a new or used car

No customer care

Despite booking an MOT and service when a loan car was available arrived on the day to find a loan car was not possible Wouldn t have booked here at all knowing that Wasn t even contacted ahead of arriving to see a if that mattered and b if it could be rearranged Clearly not a customer focused company Avoid

If I could give one star I honestly

If I could give zero stars I honestly would Ordered a new electric Corsa back in March from the Slough dealership waited over 9 months for the car for them to say that my part exchange value significantly dropped I sold the car privately now waiting another two months to pick up the car - another issue with the quotation waiting another two weeks with no call backs - expect to chase - Nothing but hassle over the past year I am now still waiting with no car to drive Pure time wasters Save your money and go somewhere else Avoid