Ae-en Reviews

IT TOOK ME MORE THAN 10 CALLS OF AT

IT TOOK ME MORE THAN 10 CALLS OF AT LEAST 20-30 MIN TALKING TO THEIR AGENTS WHICH IS IN INDIA AND IM CALLING FROM DUBAI EVERYTIME MY ISSUE NEARLY GETS RESOLVED IM BEING DISCONNECTED AND THEN THEY SEND EMAIL THEY HAD BEEN TRYIONG TO CONTACT ME AGAIN BUT COULDNT REACH SO I NEEDED TO CALL BACK AND WAIT IN QUEUE FOR VERY LONG TIME AGENTS ARE TOO INCOMPETENT

I am very unsatisfied

I am very un happy you book me in international flights with diffirent terminals My transit to Kathmundu to Malaysia did not allowed me to board since i am landing in terminal 1 and transiting to terminal 2 I WANT MY FULL REFUND FOR MY TICKET TO HIMALAYA AND AIR ASIA SINCE THIS IS YOUR MISTAKE NOT KNOWING TRANSIT ON INTERNATIONAL FLIGHTS IS NOT ALLOWED IF THEY ARE ARRIVING AND DEPARTING IN DIFFIRENT TERMINAL And no one is answering my call and it takes 3 days to response I ALREADY INQUIRED ABOUT MY TRIP TO NEPAL BEFORE TRAVEL AND THEIR REPLY IS NOTHING TO WHAT I WAS ASKING AND I HAVE CONTACTED THEM ON THIS ISSUE SEND 5 EMAILS ALL TO NO REPONSE BAD SERVICE

I book thru this website as it is

I book thru this website as it is cheaper Full ticket was not been used at all and up until now i have not received my refund Rebooking is not an option only cancellation I was told that i will get my rebooking done and guaranteed confirmed when i pay additional 120aed which rebooking did not happen I had a connecting flight in malaysia when the next ticket is no of use due to lockdown in the airport where the travel agent did not bothered to check I am still having my faith to get my refund which i have booked and cancelled in january and its been 3 months now Otherwise i wont recommend this site to my friends at all

A very bad customer service and

A very bad customer service and honestly the worst I ve ever seen specially the arabic speaker long time waiting to reach the agents and at the end they are shouting very rude don t provide the information and always in rush to end the call for email assistance no one reply The only call which was good was with Karan who at least had explained in professional way but generally the last time I will book with this agency very slow to refund and very bad customer service

I m very satisfied with Mr Nawaz

I m very satisfied with Mr Nawaz s polite and helpful actions over the phone He deserves a five-star However I am not very happy with their chat representative service This is not the first time it happened with a rebooking issue My brother also rebooked through chat requesting to change 3 family members return tickets unfortunately he didn t notice that the departure was changed before paying That s the reason why I m changing my Aunt s flight as they are flying together The same thing happened the departure time changed after paying I suggest you highlight this issue with your chat representative to avoid a bad customer service experience

Never ever book with this agent

Never ever book with this agent If you would like to simply lose your money with no hope to get it back then ignore my advice to you Agents are simply giving contradicting statements and your issue or refund won t be happening All what you will get is just some vague promises that your issue will get resolved soon I wish I have gone through the reviews prior to getting cheated or let s say blinded by the cheaper ticket price

VERY SLOW RESPONSE on the REFUND REQUEST

I booked a ticket and paid for it willingly on the exact date of 7th of August 2023 and after sometime I received an email 06 December 2023 saying that my flight has been canceled by the Airline and they have given me no other option but to request a refund so I did it even it is against my will because it put me on so much trouble and inconvenience What makes me so mad and furious is that they took only a few seconds to cancel my flight ticket by their own reason and now I m taking like more than 2 months and almost 3 months and until this very date when I talk to their customer service they always say that they are doing their best to follow up the refund and all I have to do is to wait

Worse First Experience

They are just a mediator between Airline and Consumer without any knowledge or control on the bookings and its modifications I booked a return flight through them on Brunei Airlines They cancelled the return flight due to storm in Dubai with no option of rescheduling They refunded the amount after deductions and not ready to share what they have deducted Moreover I had to buy tickets on another Airline at double the price They might give you a better price but their support and customer service is pathetic if any issue happens Their agents are very rude and unknowledgeable