Aeroitalia Reviews

SCAMMERS

SCAMMERS Originally booked a flight from Rome to Catania at 1 30pm They changed the time to 7am without informing me Clearly states on their T Cs that rebooking would be enforced free of charge They refused to put us on a different flight and I was forced to pay 500 for a new flight I spoke to an agent Called Asia She was very rude sarcastic and unprofessional and refused to give me her superiors contact details

Thieves ladri voleurs

I feel completely scammed Today for my 13 30 flight from Roma to Palermo they asked me 35 because I didn t check in online However I tried to check in online multiple times but their website did not give any clue or indication about it It seems like this is a deliberate scam tactic by Aeroitalia

Extremely poor response

I booked a flight which about two weeks before the flight was changed four times in one day - eventually they sent an email offering a refund I replied accepting the refund and now after further email requests for a response and now 2 days after the flight I still have not received a response I wish reviews could be posted with zero stars Aeroitalia do not deserve the one I have to give

Terrible customer service

Our recent flight on 10 2 24 fromPalermo to Rome was delayed almost 2 hours By time we collected our baggage another almost 1 2 hour our connecting flight to Newark had departed We had to purchase new tickets due to Expedia restrictions another nightmare at a cost of 1400 00 plus euros I have contacted AeroItalia requesting a monetary compensation for the 1400 00 euros but the only way to communicate this issues is via email To date all I have received is an email that an agent will review my complaint and get back to me We are not holding our breath Do not fly this airline and whatever you do NEVER use a third party like Expedia or Hopper to book your plane tickets

Absolutely the worse flight experience

Absolutely the worse flight experience Nobody said before flight the check-in at the airport costs EUR35 per person This is outrageous When embarking at Lamezia Terme with about 38 C of outside temperature the plane status in the airport for about half hour with shut off engines and no air conditioning Some passengers started to feel dizzy and dehydrated No water was served nor the engines were turned on after complains from the passengers The plane took off late and landed late Avoid this airline if you can they don t deserve your money

Endless bogus fees

Endless bogus fees charged for nonsense Must check in 3 hours before flight using the app Website often fails to function Toilets locked during entire hour flight due to supposed but non existent turbulence Avoid if possible

Problems

Problems unnecessary delays human error really bad management Suggerisco un cambiamento radicale al livello di operations You need clearer guidelines for check-in and boarding procedures Hire anyone with an MBA from a serious school and he she will get the issues fixed in 3 months This flight Rome-Olbia 4 September 13 40 was a disaster

There should be a no-star category

There should be a no-star category Absolutely horrible airline Same experience as many others in this thread Rome to Palermo Flight cancelled and re-booked and then delayed 3 times Fines at airport for not checking in on-line which was not possible 250 euros charged for carry on bags Etc Do not fly with this company