Aetrex Reviews

Delayed delivery

Delayed delivery poor customer service response didn t try to resolve issue and order confirmation links did not work to either check order status or to cancel order

Worst Company I ve ever dealt with

Worst Company I ve ever dealt with Horrible customer service and a representative who makes you feel like you re the one in the wrong I called because of slow shipping I placed my order on a Saturday so technically the following Friday was only 5 days Was told 4 different stories by the employees Well they finally shipped according to the email I got last Friday Tracking shows they ve been sitting with the shipping partner for about 5 days still says USPS waiting on item So not including weekends were at about 10 days So I m guessing at this rate it s going to be about 25 days total over 30 if you count weekend days My doctor recommended these things I ll be sure to tell him to stop recommending them and the issues I and others have had If I ever receive them I ll post it here My guess is they ll be lost in the mail These shipping times and processing times are ridiculous I run an online business and if I did things the way they do them I wouldn t be in business very long Just pure crap I will never recommend this company to anyone and will tell anyone I know who is looking for orthotics to steer clear of these guys

Customer Disservice at Aetrex in Yas Mall

The salesgirl at the Aetrex counter at Yas Mall is perhaps the worst I have encountered in many years of my stay in the UAE She was rude reluctant to show products and worse she explicitly profiles customers - according to my observation Perhaps Aetrex shoes sell well automatically which is what makes her take the job relatively easy When I visited the counter last week she not only talked very rudely for no apparent reason but also refused to give me the product I wanted This was not the first instance but there is a consistency in her misbehavior which makes me think that this is perhaps endorsed by the company

Slow processing and delivery

Similar to the other reviews processing and shipping times are lengthy Which would be okay if the company was upfront about that but they aren t The website says 24-48 hours for processing it took 5 business days I chose No rush delivery which is supposed to take 3-7 days It s been 8 days and there s no tracking information available for the last 4 days There s no ETA on my 400 purchase Just be aware that there is very little recourse if your package doesn t show up because Mail Innovations lost it I won t be buying anything from Aetrex again If I do receive my shoes I ll return them if possible Although I m guessing that will be a huge hassle too

Scam of a company and shoes are a rip

Scam of a company and shoes are a rip off

I am presently traveling through Greece

I am presently traveling through Greece with my Aetrex Shoes and Inserts The combination has been a life and foot saver We are doing an incredible amount of walking up and down insane heights and lows and my Aetrex are truly allowing me to thoroughly enjoy our trip Stu G from NJ

Amazing Orthotic Shoes and Inserts

I ve ordered both shoes and orthotic inserts from Aetrex After a trip to Denver last summer I had horrible foot pain for weeks that would not improve I tried using other orthotics and plantar fasciitis cushioning supports but none worked I tried shoes and inserts from Aetrex and I have not had any pain since They were wonderful I ve since bought a pair of slip on sneakers that I wore on a trip to Mexico thought they d be good in the airport going through security and walking through large airports and they were wonderful Shipping was fast When the size was incorrect the return was easy and a replacement was sent quickly Customer service was excellent I highly recommend these shoes and this company There are many styles sandals sneakers flip flops all with orthotics and the support you need Will be buying more this summer