Aflac Reviews

Very dissatisfied

I have been a member since 1998 for the cancer insurance First sent a claim for Melanoma on my forehead after sending all they wanted claim denied in my opinion they are for them to make money not pay the claims I filed a claim in BBB yesterday they have almost 800 complaints in my opinion the Duck is a Lame Duck will cancel next year already paid for 2024

Cancelled my policies I have been a

Cancelled my policies I have been a policy holder since 1996 This last 2 years have been horrible customer service Removed my son for no reason when I only removed my oldest son due to his age and would not provide the documentation as to why Only put my husband on 3 of my 5 policies with no explanation even after I provided copies of the policy changes DONE AFLAC is the worse and I will share that with everyone

I was looking for supplemental dental

I was looking for supplemental dental insurance since I am close to maxing out my primary coverage Aflac s waiting period of 24 months for services like implants and crowns the entire reason for purchasing makes this coverage useless I ve never heard of a waiting period that long The max I have ever encountered might be 60-90 day These fools think customers are going to pay premiums for 2 years before getting any coverage Absolutely ridiculous And their coverage is half of most other major providers Even the tone of the agent made it seem like he couldn t care less about helping customers with getting insurance Aflac is sad pathetic joke of a company Save your sanity and find coverage elsewhere

Just the worst customer service ever

My mother has an Aflac life insurance policy I had to talk with them in 2020 when she went into assisted living and again to file for Medicaid The customer service people are snotty and unhelpful They can t hold on to information you send AND can t seem to get you the information you need If you have a choice between buying Aflac insurance and giving birth to a flaming porcupine on the floor of an igloo you don t need the insurance that bad

This is the worst company I ve ever

This is the worst company I ve ever experienced They make excuses to not process the claim and the representatives are rude and dismissive I ve been dealing with cancer and they keep asking for the same forms in order to avoid processing the claim If I gave you permission to speak to the provider once and you obtained information why would you need that same form to ask the same person the same question Also Aflac need more then just sales Seams like no matter what number you call it all goes to sales

Aflac is a total scam

Aflac is a total scam Don t waste your money I ve been trying to get paid for 6 months now on a short term disability claim that is legal and legitimate They are dragging their feet and refusing to pay each time I appeal saying they are missing one form or another I faxed in all the completed forms myself The call center doesn t allow one to speak with the appeal department likely because they are wrongly denying claims Customer service is less than pathetic Don t waste your money with this scam

I been a client for 12 years and the

I been a client for 12 years and the one time I file a claim they dragged there feet forever saying it s under review I will be canceling my account

Horrible company

Horrible company I was having my payments to Aflac deducted from my paycheck but all of a sudden they stopped AFLAC cancelled my policy without notification because of non payment They said I should ve contacted my company but they should ve notified me that they no longer participated in direct deposit deductions and my policy was cancelling Oh we don t do that Lazy reps clueless reps just a bad company all around They care more about that duck than they do people

Have had AFLAC policies continuously

Have had AFLAC policies continuously since 1970 In 2022 received NO statements for Premiums due in the US Mail My policy had been cancelled and it was difficult to get it reinstated We pointed out to AFLAC in 2022 that by terminating policies the company would save tens of millions in claims they would not have to pay AFLAC is no longer a reliable accessible insurer They had not received my payment check sent June 15 and Due July 1 Customer Service conversation June 27 2024 i gave a credit card number to avoid any possible lapse in coverage Cannot recommend AFLAC for any reason They must be monitored by the client 15 million world customers should enhance the customer service not make it unavailable