Agentfiamma Reviews

Customer service and delivery

Having read some poor reviews about receiving goods I decided to ring the sales number before placing my order I rang Monday afternoon and spoke to a helpful and professional gentleman who checked my items were in stock and gave me the option to place the order over the phone He explained that it may not arrive the next day which I was fine with My order arrived Wednesday morning before10am

I am shocked and deeply disappointed by

I am shocked and deeply disappointed by the customer services of Agent Fiamma in the UK We wanted to order an awning for our van which was cancelled by the sales representative because we had afterall to make a change of the address through the plattform and that cost us around 25 pounds Now we wanted to order the product again and after a phone call with again a customer service representative we were Adviced not to order because we might use the product outside the country The person was exceptionally rude and hung up the phone I would never ever recommend this company to anyone So disappointed from such a service

Terrible

Ordered a 300 canopy for next day delivery Now 11 days on and still waiting Emails rarely replied to excuse after excuse received Terrible customer service Avoid this company

Appalling customer service

Appalling customer service - awning arrived with wrong fitting kit even though I phoned to get advice on what was needed When queried it with them he could not care less told me it was my fault and that I would not have been given fitment advice

Poor Customer Service from the Director

Daniel is a nice guy full of advice to get the sale But then when you challenge his delivery estimate he calls you a liar Just be honest to start with Be warned he will send you a snotty email not to shop there again I ve now given my money to a super efficient honest family run business not box shifters

Taking money when items are out of stock

Just ordered 4 items and paid 450 Received an email saying 3 out of the 4 items are not in stock I ve cancelled order and been told it can take several days for the money to be returned to me Customer services didn t understand shy I had an issue with them offering things for sale when they were out of stock and that I d have to wait for my money back Joke of a company not having a live link to their stock in this day and age Won t be using again

Everything fiamma at Stourbridge the

Everything fiamma at Stourbridge the most rude unhelpful man didn t want to help with what awning poles I needed just kept giving negative remarks When I said he wasn t helpful for a fiamma shop he told me to go elsewhere Unbelievable we ve been dealing with fiamma awnings for 40 years can t believe they ve got such a rude arrogant man at Stourbridge shop

Really Really Bad

Really Bad they sold me the wrong awning and brackets and then would never answer the phones I sent them 5 emails regarding the problems and they never responded Keep away from this company they are not worth dealing with