Ahs-aero Reviews

Very poor handling of Eurowings flights

As a frequent flyer with Eurowings I regret to report yet another disappointing experience with the handling services provided by AHS at K ln Bonn Airport While I have encountered poor service in the past the events surrounding flight EW468 to London Heathrow on December 8 2024 were particularly frustrating and prompted me to proceed with this review I had booked priority boarding Group 1 and arrived at the designated waiting area nearly two hours before departure having already cleared both security and passport control However approximately 20 minutes before the flight s departure two AHS employees appeared and instructed all passengers to vacate the waiting area immediately for an additional document check at a neighboring gate No explanation was provided for this inconvenience Passengers including those with priority boarding found themselves displaced to the back of the line understandably leading to confusion and frustration After waiting another 20 minutes between two gates with no clear communication a different employee began checking documents at another gate However there was no effort to organize passengers into a single clear queue resulting in chaos Elderly passengers and others who had been waiting were left standing unnecessarily as no one was allowed to remain in the designated waiting area To make matters worse the primary AHS employee removed his badge making himself unidentifiable as passengers attempted to ask questions Eventually we were informed that the original gate s computer was malfunctioning When I asked why the gate itself hadn t been changed in such an event or why additional document checks were necessary despite having already cleared passport control no answers were provided The situation further deteriorated when passengers who had already had their documents checked were abruptly pushed back to the gate area by the same employee He then called in a police officer seemingly to assert authority even though no passengers were behaving aggressively Interestingly when boarding finally began the computers at the original gate appeared to be working perfectly with no visible repairs having been made Boarding was chaotic group-specific check-ins were disregarded and many passengers boarded without undergoing the additional document check rendering the entire process pointless Once onboard I discovered that my seat 7C had been double-booked Upon raising this with the cabin crew the flight attendant acknowledged the error and asked one of us to move to an empty seat in the back where overhead luggage compartments were already full This was despite several empty seats in the front which were reserved for first class Considering this was a one-hour flight with no discernible difference between service classes this rigid policy felt unnecessary and inconsiderate given the earlier disruptions Adding to the confusion the pilot later apologized not for the boarding chaos but for an alleged plane change due to an air strike However this explanation made no sense as the aircraft ultimately used D-AEWP had been allocated to the flight well in advance as confirmed by flight tracking data Overall this experience reflects poorly on the service quality at K ln Bonn Airport and undermines the trust passengers place in Eurowings and its handling partner AHS I sincerely hope this feedback prompts a thorough review of handling procedures and policies to ensure a smoother and more respectful experience for passengers in the future