Air-europa Reviews

A total disaster

A total disaster - 1 hour the first delay- we then take-off but the airplane touches the ground with the tail- so after 30 mins of flight it turns back to the original airport 1h flight wasted - the we spent 2 5 hours blocked inside the airplane without food at this point 4 hours in total - we finally take off with almost 5h delay without having received any food just a glass of water

My suitcase is gone

My suitcase is gone inside there were 3 thousand euros of clothes I asked to send it home and you sent it where you wanted you are not giving me any assistance

P sima experiencia

On December 12th we departed from Madrid-Barajas with over two hours of delay resulting in our arrival in Miami with the same delay The Air Europa team arrived late for boarding causing us to lose our place in the take-off queue and requiring us to join the line again Many of us missed our connecting flight in Miami despite having more than 3 hours for the connection which I have made dozens of times before As it was the last flight of the day there were no available flights until the following morning Air Europa claims to provide support but in reality they offer neither food vouchers nor hotel accommodation nor anything at all Over the phone I was informed that I was entitled to all of these benefits and reimbursement for the new ticket I had to purchase the next day I spent the night in the airport in the middle of winter and feeling quite cold No one provided a voucher or hotel service When I submitted the claim for expenses and the new ticket it took them a whopping two and a half months to respond This was only because I kept calling continuously I am certain that had I not been persistent they would never have responded hoping it would be forgotten Their response two and a half months later is that they are sorry they regret the bad experience but they will not pay anything This is beyond abusive They deny your claim outright because they know that at some point you will become frustrated with battling against a brick wall and stop pursuing it This way they save themselves from any possible compensation payouts Do not use Air Europa now you know what to expect I am not alone I know many others who have had the same experience with this airline El 12 de diciembre salimos de Madrid-Barajas con m s de dos horas de retraso lo que result en nuestra llegada a Miami con el mismo retraso El equipo de Air Europa lleg tarde al embarque lo que nos hizo perder nuestro lugar en la cola de despegue y tener que volver a ponernos en la fila Muchos de nosotros perdimos nuestro vuelo de conexi n en Miami a pesar de tener m s de 3 horas para la conexi n algo que he hecho docenas de veces antes Como era el ltimo vuelo del d a no hab a vuelos disponibles hasta la ma ana siguiente Air Europa afirma proporcionar apoyo pero en realidad no ofrecen ni vales de comida ni alojamiento en hotel ni nada en absoluto Por tel fono se me inform que ten a derecho a todos estos beneficios y al reembolso del nuevo billete que tuve que comprar al d a siguiente Pas la noche en el aeropuerto en pleno invierno y mucho fr o Nadie proporcion un vale o servicio de hotel Cuando present la reclamaci n por los gastos y el nuevo billete tardaron dos meses y medio en responder y eso porque segu llamando continuamente estoy segura que de no haber sido persistente nunca habr an respondido esperando que se me olvidara Su respuesta dos meses y medio despu s es que lo sienten mucho lamentan la mala experiencia pero no pagar n nada Esto va m s all del abuso Niegan tu reclamaci n de plano porque saben que en alg n momento te frustrar s luchando contra una pared y dejar s de perseguirlo De esta manera se ahorran cualquier posible compensaci n No uses Air Europa ahora sabes qu esperar No es solo mi opini n conozco a muchos otros que han tenido la misma experiencia con esta aerol nea

Not even able to provide me with an invoice

Air Europa never sent me an invoice for the flight I called them numerous times an still haven t had an invoice for a flight I took on 3rd of October Almost 3 months ago Additionally I was not debited by Air Europa but by Adyen App so I can t even prove the payment thanks to my bank Now I cannot expense the flight with my company which means Air Europa made me lose almost 500 CHF Thank you for your amazingly lame service Air Europa I will never fly with you again

WORST CUSTOMER SERVICE EVER

Never in my life have I experienced such absolutely horrible customer service I called on behalf of my partner who was on an Air Europa flight that was severely delayed connecting to an international Air Europa flight which he was now going to miss I was calling to ask them if the international flight was going to be held or not The woman on the phone could barely speak A1 level German screamed at me and refused to even let me ask my question Then she hung up on me after I waited for half an hour on their TOLL number Avoid at all costs Solche Volltrottel habe ich nie im Leben erlebt

Where do I begin

Paid over 200E just for luggage 1st piece Cabin crew barely speak English Charge you for headphones Only one terrible meal served on a 10 hour flight then have to buy snacks Cabin crew don t check if anyone called them One flight delayed 40 mins another almost 2 hours

50 days later still no compensation for broken luggage

More than 50 days after my return from Argentina I m still waiting for the compensation for having broken my luggage The claim was raised the very same day of the incident and it s still being investigated Customer service is generally good but when they need to refund customer s money or take responsibility real issues show up Avoid Prefer to pay a bit more for real service -------Mas de 50 dias desde mi regreso de Argentina sigo esperando la compensacion por haber roto mi valija El reclamo fue realizado el mismo dia del incidente El servicio al cliente de la empresa es en general bueno pero cuando deben dar dinero a sus clientes o aceptar culpa dejan mucho que desear

Damaged luggage

I flew with this company in mid-January 2023 Since then I m trying to get compensation for my suitcase which has been damaged during the flight From January 2023 they just ping-ponged emails and no ultimate action In the end they asked me to provide a receipt for the new suitcase purchase However it has no correlation with the fact that they broke my item as well as my budget and purchase plan is not their business So first of all they kept me up in the air and since May they just started to ignore me This company is not willing to meet commitments and responsibilities Deeply frustrating customer service

I m ready to take them to court

Today they forced my wife to check-in her tiny carry-on suitcase at the gate it complies to the weight and size dimensions Then they lost it There were very important documents that would cost thousands of euros to recover plus her medicines that she now needs to find a way to replace If not found and delivered with most urgency I m ready to open a legal case for moral financial and time compensation for their unmeasurable irresponsibility And it s not and just an online bluff

The worst airline on the planet

The worst airline on the planet avoid at all cost Changed dates of flight 1 day earlier and return 3 days later spent 1000 s for additional days and airline never responded to email sent to customer service also lost our premium seats and airline never reimbursed us Complete disaster will never fly this airline again