Airalbania Reviews

Stay away

First time flying this airline and will be the last time flying it also Worst costumer service horrible communication with delay lasting 4 hours without any explanation As a result missed the connection and not only will I not arrive at my destination for another 28 hours but we re left to figure it out ourselves I wouldn t fly with them again if the fare was free let alone pay for it Would not recommend flying this airline to anyone More or less it s a bunch of inexperienced employees without any management Stay away unless you like sitting around at airports to wait for nothing

Horrible experience

Horrible experience The fly was delayed for 8 hours without any reason We didn t take an email before Me and my three month baby had a bad experience

DO NOT FLY THIS AIRLINE

First time flying this airline and will be the last time flying it also Worst customer service horrible communication with delay lasting 11 hours without any explanation Our flight to leave Istanbul was first delayed by about 30 or so minutes which is fine we all understand delays happen We then went on to board the flight and got to the runway when the captain then announced that the brakes were too hot and needed to wait a few minutes after about 30 minutes he came back and said that he needed to turn the plane back to the gate When we got to the gate the captain said to remain seated and the engineer team was going to fix the problem then and there we got LIED TOO ONCE AGAIN Then they said there is a bus downstairs waiting for us and we need to hop off the plane We all got off the plane and went to the gate where we got told the delay was 2-4 hours and ended up being 11 hours and 40 mins delay As a result we were left stranded at the airport We booked our flights through Turkish airlines but it is operated by Air Albania We are very upset and annoyed at what happened We kept getting told 2 hours more etc it ended up being 11 hour and 40 minute delay I would never fly with this airline even if the fare was free let alone pay for it Would not recommend flying this airline to anyone Stay away unless you like sitting around at airports to wait for nothing No apologies or anything from the team at air Albania or by ground staff

Don t trust them

My flight got canceled Nobody from AirAlbania is reachable My emails go unanswered I didn t receive a refund or a compansation Highly unprofessional and disappointing experience

Disappointing

They lost my bags and after going to the lost and found office they never answered my calls or emails to let me know what happened I found the bags by contacting a million other people Air Albania is not the pride of the country but more similar to the feeling you get when you think about the cake of the 100th anniversary of independence

12 hour delay - awful Customer Service - trying get a letter for travel insurance purposes

My Istanbul to Tirana flight got delayed by 12 hours My travel insurance company requires written documentation from Air Albania for my claim The documentation must state the reason for the delay and the original time of departure and the actual time of departure I ve been trying for a month to get Air Albania to email me the reason for this flight delay Was it engine problems Electrical issues There has been no reply to my emails and impossible to call them You can t claim any compensation from any of those flight claim compensation websites as they re not based in Europe Horrible experience with them This flight was booked via Turkish Airlines Theyre equally as bad By far the worse customer service I have experienced in the past 15 years

I bought the tickets through

I bought the tickets through booking com to fly from Albania to Milan with Air Albania my flight was supposed to be on July 18 I got the email saying that Air Albania wants to cancel my flight there was no flying to Milan I called them saying you think you re gonna fool me There is no flight between 18 to 22nd from Albania to Milan or you over sold tickets and you re cancelling my flight to resell them more expensive I called them because I didn t get the money back They told me to contact booking com because they refund it to booking com and when I came back to Canada I called them on 29 July Air Albania did not send any cancellation to booking com I don t know who to believe but I do not trust Air Albania to fly anywhere They don t deserve not even one star but it doesn t allow me to write a review without one star Stay away from air Albania

Robbed by Air Albania

As an ethnic Albanian I was extremely pleased to be able to fly with Air Albania and so I did so from Milan But unfortunately I had an experience that I have never had anywhere else in the world The people in charge of Air Albania broke into my suitcase and stole 1000 euros from it This kind of thing never happened to me before not even during my trip to South America My home country of all countries stabbed me in the back here wow this realization almost hurts People stay away from this airline no matter how good the offer is you will be robbed and lied to

Horrible experience

I had booked a flight three months beforehand from Tirana to Istanbul on 28 09 and return Ist -TR on 02 10 They notified me with email two weeks before the flight that they canceled my return flight saying they werent flying at all that day however two other friends of mine who were on the same return flight didn t receive the same notice also the flight wherever i checked was still ok Ruined my entire plans and holidays Horrible rude irresponsible company and staff Wouldnt recommend anyone to fly with this airline