Airauto Reviews

AVOID

AVOID Really bad customer service and they will rip you off I returned the car and they pointed at a tiny scratch on the wheel that was hardly visible and they accused me of causing the damage and they charged me 270 I told their manager that the scratch wasn t caused by me but they wouldn t believe me I wouldn t trust this company at all and it almost appeared like they have some type of scam going on As I read all other reviews here I can see that I m not the only one they have ripped off they have scammed many other customers the same way Avoid at all costs

Charged me 125 seven hours later

7 hours after returning the car they charged me 125 claimed some documents from the car were missing Just a lie ive never even touched those documents have never seen them They didnt believe me

Not inside airport Not 24h Terrible customer service

Even though it was sold as an AIRPORT RENTAL CAR their office was a couple blocks away from the P4 They were supposed to pick us up with their shuttle bus in a pickup spot next to the airport but when we arrived the shuttle wasn t there and we waited outside without any shade at 33C for over 30minutes and they never appeared We finally asked someone where their office was located and they instructed us to walk there took 10min with 2 super heavy bags Upon arrival they treated us ungraciously because we did not rent the car directly with them but rather through a broker called WISE CARS and when they offered the car insurance and I said that I ve already got one through wise cars they said they would need to hold 2000 euros from my credit card They automatically debited the whole amount right then and when I returned the car they said it will take them 7 days to return the 2000 euros I am super disappointed

Deposit refund

Having read the negative reviews I decided to cancel my booking months ahead I have not received a refund On emailing them and giving all the details of the booking they state they cannot give a refund without the booking reference number even though this was supplied with the cancellation email The deposit should be refunded without any arguments As I am away from home I did not have the booking reference at hand It is my opinion this is a ploy to delay in giving a refund refund as surely they must have my details

Avoid Air Auto

For the first time ever having rented cars for over 35 years I was charged by Air Auto an additional cleaning fee of 30 Euros on returning the car This was supposedly because there was some sand on the seat Not a lot and certainly no more than you would expect having rented a car on the Algarve with beaches galore Clearly this is just their way of extracting additional money from clients Every hire car is cleaned between rentals and I have never been asked to pay for the cleaning Avoid this company at all costs If you do use them don t be fooled by a low initial price they will do all they can to get extra from you

AVOID AVOID AVOID

AVOID AVOID AVOID - complete scam artists - like many other reviews they ve claimed we ve damaged the car charged us 236 the car was filthy on collection my wife went round every inch of the car showing damage - there was damage below the sills which was hard to see but we pointed it out- he claimed it was noted but on return they claim it wasn t This is a deliberate attempt to con tourists extract every penny they possibly can

Con Artists

Con Artists Avoid this Company big time they rip you off at every opportunity cars were all filthy when we picked them up charged us an extra 200 for 3 cars Despicable staff and totally unhelpful when we returned the cars Been to Portugal 40ish times over the years always get a car and never had a problem Horrible company

Do not trust

I ve just experienced the worst customer service on drop off at Faro airport Real shame they used to be good but now just trying to rip you off at every opportunity Just got charged 184 for a scratch that we didn t even do If you use them photograph every inch of the car before The women on drop off was rude ignorant and patronising Certainly can t recommend and will never use them again

Avoid AirAuto at all cost

AirAuto Faro is by far the worst rental company I ve ever used They ve charged my credit card which was used to pay for an extra named driver several weeks after I ve gotten home with a small fee in the hope I wouldn t notice I would avoid this company like the plague Very poor service and attitudes from staff at the desk they were terribly rude I also incurred a hefty cleaning fee 50 for some spilled bottled water on a seat They will use any means necessary to try extract extra revenue from you