24 7 Air Conditioning Plumbing Service Dallas Fort Worth
Based on authentic user experiences
Phree
6737 reviews
N/A
5 months ago
Consider any other company
On Dec 6 2023 I purchased and paid cash for a new HVAC unit and complete duct work Within a week the unit was replaced due to a mechanical defect The 2nd unit also did not work correctly and several people came through my house on different dates to figure out the issue which was never resolved I had another HVAC company diagnose the issues They found damaged wiring a leak in the valve no refrigerant in the system and unknown damage to the compressor due to no refrigerant AirCo denied these were the issues but failed to give a reasonable explanation for the unit not to work properly During this time I received 2 letters from a bank denying a home improvement loan of which I never applied for because I paid cash After a lot of finger pointing David the salesperson finally admitted he made the application unknowingly to me and without my approval I requested which then turned into demands that AirCo remove the system and reimburse me in full After more people came tromping through my house which at this point was an invasion of privacy AirCo agreed to remove the system and reimburse me in full While removing the system they dropped the unit in my attic above my office so hard I almost ducked under my desk This created a crack in my ceiling popped nails in my ceiling and wall After the techs left with the unit and duct work they refused to reimburse me until I signed a release form This was not our agreement I sent a demand email and certified letter letting them know I would be filing against them in court for reimbursement damages and punitive damages referencing Texas Deceptive Trade Practices Act DTPA which protects Texas consumers from false misleading or deceptive business practices Exactly one month later I was reimbursed for the unit only the day before I filed in court and without AirCo accepting any responsibility of damages 1 28 2025 - As of today I have called no less than 3 times to be taken off their mailing list since they insist on sending me junk mail They can t even do that right
A A
6737 reviews
N/A
5 months ago
AirCo
I spoke with the manufacturer Trane Technologies regarding a fairly new system 1-1 2 years old not operating correctly They suggested visiting the Trane Technologies site of their find a local pro to identify a contractor who pay Trane to be listed on their site and who bleeds Trane One of the six contractors was AirCo I contacted AirCo to schedule an appointment for the necessary warranty repairs to be performed A short time later I received a phone call confirming my appointment to which at that point had not been scheduled At that time they confirmed they would rescheduled the appointment for after 4 p m At 4 26 p m I received a call that the technician was in route and would be on-site within 30 - 45 minutes At 5 49 p m the technician arrived or some 83 minutes later During the time scheduling the appointment I made sure they were aware the system was 1-1 2 years old and still under warranty At NO time during any of the communications was I made aware of any fees When the technician arrived I informed him of the issue with the unit He then continued to inform me that a service fee is required sine they did not install the system This was the first time I was informed a fee was required After multiple attempts to have the technician understand an apples-to-apples analogy he did not understand although he was just doing what he was told by this employer The technician left after wasting over an hour half of my time My suggestion Don t walk but RUN away from this doing business with AirCo Locate an honest on-time contractor for your HVAC needs If zero stars would work they would receive it