Airport-fast-track Reviews

This is scam

This is scam You are paying for one small transaction and they are subscribing you to expensive service

Basic service predatory overcharging and low quality customer service Overall - useless but costly

A service that charges you 79 every 3 months and you still have to pay 10 per fast track request is just dumb and nigh on extortionate And if you say that your service offers other things for free then call your service something else besides Airport Fast Track They don t offer refunds if you ask to cancel on the day even if you haven t used the service within the 3 month period Classic predatory service charge Couldn t recommend this service less If you want fast tracks for Brussels airport or Lisbon airport buy it from the airport s website FAR FAR cheaper and no extra costs I was in a rush and forgot to do that from Brussels big regret Also terrible customer service they just repeat the company spiel and don t actually do anything for the customer

Terrible service

Terrible service poor customer service and I was scammed I booked fast track only for use on one occasion however was opted in to pay for their full service 79Eur for 3 months without wanting this No contact from them until they told me I had been charged on day 4 That day I asked to cancel and they would not refund me anything In the end I went to my bank and reported fraud and got my money back Customer service was offensive and rude They value their customers very little beyond getting their money from them Avoid avoid avoid - the 10Eur I paid was actually more expensive than paying the airport direct anyhow

Booking process is not easy

I don t like booking process as it doesn t have safe guard to prevent a mistake while adding email I made a mistake with one letter and I have never received my voucher and they also didn t wanted refund my money I recommend to book fast track directly via airports websites were it s cheaper and there is a better verification system so you will not make a mistake while booking

This is a scam absoluty scam

This is a scam absoluty scam You think you are purchasing a single ticket for one time only but they enroll you automatically in a subscription for 3 months and charge you straight away 75 euros or more Then only after passing the time you can t complain 4 days they send you an email explaining about the subscription Report them to the authority

Scam - Avoid at all costs

Avoid at all costs If you scroll down before booking you will see that you are charged 79 to subscribe after a 3 day free trial I only booked the 1 fast-track like the rest of the people who left reviews here but they will not refund me the subscription fee which is buried in the Terms and Conditions I argued and got a percentage refunded

Total scam

Total scam how can they still be operating Exactly the same experience as below reviews Tricked into being enrolled into a false subscription I bought a 1 off fast track for 6 instead of receiving the voucher for this I received an email asking to login Once you login you become tricked into this non existent subscription they steal 79 from your account I did not authorise that payment total fraud Zero stars if possible

ABSOLUTE Fraud

ABSOLUTE Fraud Same as other comments I only booked a one time service in Amsterdam airport and then 79 was charged to my credit card for 3 months services I never signed up for European law on customer contracts says you have legally 14 days to cancel however this company claims 3 days is the limit and charges you on day 4 so you cannot claim a refund FRAUD