Airportbee Reviews

Just use uber

Was 25 mins late then refused to stop at 2 locations literally on the way without charging an extra 50 Really no point using these guys just get an uber it s same price and so much easier

Another shuttle company you should DEFINITELY avoid

This is my last experience with them - since then I never considered them again As I was making my way to board my flight from Athens Greece ATH to London Heathrow LHR I booked an Airport Bee car for later that evening 30 minutes after my arrival at LHR While booking my car the online platform was not accepting my flight number Aegean Airlines - A3608 no matter how many times I tried typing it In the end and after having tried with multiple Aegean Airlines A3 flight numbers I had to type another company s flight BA in order to proceed I made sure however to write in the notes section the exact flight number I was going to board A couple of minutes later I received a phonecall from the driver to whom my booking had been assigned asking me which terminal I was going to arrive at - I answered him Immediately after that call I received another one from one of your representatives who was insisting that I had asked the driver to pick me up from another terminal as BA flights from and to T5 When I explained him the problem he mentioned that I should have sent an email accusing me of wasting a driver s time When I answered back that it wasn t my problem that the platform was not functioning properly that the email I had received with my booking mentioned only T2 you can find it attached and that the last thing I cared about when rushing to catch my flight in a foreign country was to send an email to an online service he hang up the phone The driver that picked me and my wife up in the end was a very helpful and gentle one whom we met in the terminal s parking area after having successfully contacted each other first I tried to book a car for the same flight as I was them an email and the problem persisted As a loyal customer who had used Airport Bee a respectful number of times in the past two years from and to LHR check your files for my name if you have any doubts this was the first time I had any kind of problem with the platform I felt however deeply offended and insulted by your representative s attitude which was unacceptable and definitely condemnable In a number of cases that I was really satisfied with the quality of their services in the past I had absolutely no hesitation to share my experiences through social media and even blog about them This time though I thought to contact them directly taking into account the seriousness of the issue They never responded STAY AWAY

I had a bad experience with Airport

I had a bad experience with Airport Bee The taxi driver put us in risk for many times He drive very fast he didn t reduce the speed when he approach a hazard The car it was without air conditioner and he drive with the window open and it was very cold inside in the carWe ask him for many times to close the window he close it for few second and after he open again I have a small baby and I ask for a seat chair but he didn t have and I hold my baby in my hand all the way Very dissapointed

Very unreliable

Very unreliable We had a very tight timeframe and they were 20 minutes late to pick us up We had to get in a taxi at the last minute and pay double Our friends waited an hour for pickup at the airport the day before

THE ABSOLUTE WORST - AVOID AVOID AVOID

THE ABSOLUTE WORST UNRELIABLE RUDE COMPANY I HAVE EVER DEALT WITH Note Airportbee and cheetah cars are the same company I happened to book with airportbee I read some bad reviews about this company before booking a pickup from the airport but I figured how likely is it that I ll get the same bad service so I went ahead and prebooked a car with a child seat with them Oh how wrong could I be Driver shows up without a child car seat id booked TWO WEEKS IN ADVANCE Worse still when I called customer services they were SO UNBELIEVABLY RUDE Made no attempt to apologise and simply quoted me their smallprint effectively saying that despite the fact that I booked 2 weeks in advance and only used their services because I needed a car seat which they expressly offer during the booking process they are under no obligation to provide one Extraordinary Seriously NEVER EVER use this company for any reason They are the worst on every level

Totally HORRIFIC

Totally HORRIFIC The driver showed up 45 minutes late after three phone calls to the office told us he was on the way with NO sign to indicate he was there to pick us up He was visibly impaired and rude when we refused to ride with him in light of the obvious impairment When I demanded a refund the office was far more concerned about the driver getting paid for his gas than they were about the fact that their driver showed up 45 minutes late and obviously impaired AVOID THIS COMPANY They SUCK

horrific

airport bee had been my go to for literally years unfortunately it has taken a huge turn for the worse and now every single one of my trips with them is poor i will never use them again i returned from holiday yesterday after booking a 14 45 transfer home with airport bee despite my booking saying 14 45 they decided to take the time that the plane landed as my booking time instead and essentially set the timer from landing time on the 30 mins they give before they start charging you extra it landed 15 mins early which in my view is irrelevant i booked you for 14 45 not 14 30 yet an extra 15 mins was added to my late fees how that is even legal is beyond me when I explicitly booked them for 14 45 on top of the 40 ish I d already paid I ended up being charged an extra 25 for the driver s car park fees yes seriously and for wait time an airport transfer business should be taking on the risk of extra wait times themselves not charging the customer

Awful awful awful booked a taxi for

Awful awful awful booked a taxi for family to be picked up from Heathrow On the booking needs a UK number to complete Paid in full Flight is delayed called office to inform them I am told that the flights r tracked do there is no need to call to tell them Advised on booking that contact for the people arriving is different to mine Number left Driver us texting me he has arrived 10 mins after they did I tell him I am not with them and will pass them his number He doesn t want to come into the terminal so is sending me meeting instructions This is after I have told him I am not with them Paying prior means that they are meant to come in and meet by WH Smith s He calls me 5 times for contact I have very clearly explained to him I can t follow through as I am not the passenger He drops the relatives off and is then calling me asking for waiting time fee I m like what planet are these people on You have lost this customer Ridiculous No service Will find someone else