Airproducts Reviews

Diabolical Service

Diabolical Service We had ordered some Argon welding gas on Friday 19th November to be delivered We were told it would be delivered on Wednesday Thursday 24th 25th November no sooner no later We had work to do away from the workshop booked in on those days so we rescheduled those to suit our gas delivery We were out on Tuesday on one of our rescheduled days and we suddenly get a phone call at 3pm saying the driver was outside our premises with the gas with no notice whatsoever that they were going to be attempting an earlier delivery We had about an hours worth of work left and we were up London so about an hours away from the workshop The driver had to go as he couldn t wait and as it s unsafe to leave the bottle outside our workshop he had to take the gas with him Telling me it ll be back out tomorrow We literally just got off the phone with one of your staff who tells us it now won t be coming until Friday This is not acceptable and has literally put us in a bad situation as the work has to be complete and out by Friday Very disappointed with this service

Rip off products

Rip off productsThat should be their company name When I set up my account they told me the price for the rental but after 6 months it doubled in price And when I wanted to close my account as I wasn t going to pay double all they want to do is send debt collectors emails I had a dispute about a 40 delivery charge when I was the o e that collected the cylinder STAY WELL CLEAR OF THESE GANGSTER S

Never sign a contract with Air Products

Never sign a contract with Air Products for gases I repeat Never sign a contract with Air Products Do not let the initial cheap price entice you to sign They offer great prices with low surcharges in the beginning but after a year or two they increase the product and energy surcharges You make adjustments to accomodate the surcharges and then they jack up the price of gas almost 50 By this point you re paying a HUGE price for the product along with HUGE product and energy surcharges Even if your contract states max annual increase of 2 they still charge whatever You have the opportunity to seek a lower price from a competitor within 15 days of the increase but Air Products gets the chance to honor the lower price If they honor the price you re contract years extend for whatever length the competitor quoted So if the competitor quoted a 5 year contract your contract with Air Products extends 5 years which locks you back in and the cycle starts over What s frustrating is while you re trying to figure out what your small business can do to offset the cost Air Products reports higher than expected profits which I m sure drives the value of their stock up Hmm seems a little fishy to me If anything changes I ll update my review

Time wasters don t work for them

Asked me to work for them and put me trough lots of assesements witch i ve succesfully passed after one month they ve kicked me out with an e mail after they ve told me there s no problem on phone one day before cuz of missing one day of work after a preebooked holliday witch they ve agreed with before because an delayed flight time wasters

Do not use this company

Do not use this company They will rob you they increase your rental prices month by month my fees doubled in 6 months

i strongly advice anyone who has been

i strongly advice anyone who has been supplied by this company to check there usage of gas i have been with this company since 2006 known as Cryo services previously i check my gas usage and found out i have been charge 500 more than I use I gave them notice of six month and paid evry invoice and they are still trying to take money from my company they used charge me 445 fix monthly sum and them added extra charges when Co2 prices went up approx 55 00 per month My bill from local supplier is around 120 00 per month

Poor service from one person

Have been with this Company over 20 years never had a problem until now Phoned for accounts Lewis Clapman does not answer phone despite waiting over 1hr on hold Tried 4 times over two months same everytime Emailed the guy 4 times never responds Finally phoned the emergency number and hey presto someone answered the phone but could not deal with query However he said ring this number and they will sort and fair enough they answered the phone and a lovely lady sorted the problem So my advice is ring the emergency number to speak to them

I would give the minus if I could

I would give the minus if I could Placed the order and then asked some questions and not one person responded to me They are by far the absolute worst company to deal with No one responds no one helps its like pulling teeth avoid

Unbelievable NON GREEN

I emailed Air Products a detailed letter explaining that my Pub gas supplier had gone bankrupt that I had 12 of their cylinders Received a email from Claire asking for my Air Products account number - obviously hadn t read the email or was just being obtuse I emailed back and told them I would dispose of them - no response What a criminal waste when they can t be bothered to pick up valuable resources