Airsupplies Reviews

Believe the bad reviews very rude and

Believe the bad reviews very rude and customer service terrible take your business elsewhere

Don t waste your time

Air supplies may sell high end compressors and accessories at fairly competitive prices but the customer service leaves a lot to be desired I ve had small compressors of many brands for years but recently decided to go for a larger unit A friend had recommended ABAC and I wanted some additional information about a 3hp a39 model so I emailed Air Supplies The person that emailed back George could not have been less enthusiastic and after giving me information that I was later told was incorrect suggested I call the office After a quick chat with a chap who seemed to know what he was talking about I settled on the ABAC A29 90 litre and he told me to go online and buy it as he couldn t process it over the phone A few days before the unit was due to be delivered I noticed that another supplier had the same compressor at a lower price and remembering that Air Supplies offers a price promise I emailed George and asked if the price could be matched Air Supplies then phoned me George again and instead of either honouring the price promise or a polite no he set off on the most unprofessional rant imaginable complaining that it was only a few quid and reminding me how they d gone out of their way to advise me on what air compressor to buy and eventually telling me that I could cancel if I wanted to If I was getting this sort of treatment before I d even taken delivery then I figured I wouldn t have a hope of resolving any issues if the unit ever needed service or repair I took George up on the offer and cancelled the order at which point he put the phone down on me I wouldn t normally leave a bad review but the final straw was when I noticed Air supplies had charged a 10 card handling fee to refund my money If they weren t so terrible to deal with I wouldn t have needed to cancel in the first place

Online discrace

I have never written a negative online review but my experience with Airsupplies was the worst I purchased a sprayer from their website that stated it was in stock for a job I had coming up while waiting for the delivery the customer changed his mind so I no longer needed the sprayer and filled out their online enquiry form and emailed asking how and where to sent it back too I never received a response so I sent it unused to their address with my order details and within fourteen days I then received a phone call from a very rude and aggressive man asking why it was sent back to them and not to the manufacturer and denying he had received any emails he tried to charge me a stocking and handling fee of 100 on a sprayer that cost 324 I have since contacted them through PayPal and have had to activate a claim as they were trying to make up terms and conditions which didn t match their websites PayPal were fantastic and have fully refunded me Stay clear of this company

Very rude and unhelpful

Very rude and unhelpful Did not even give me a chance to explain why I had contacted them I do not understand how they are in business Avoid at all costs

I had a lucky escape

I had a lucky escape Saw an ABAC compressor I liked on their website but having seen it for 25 less from an Italian importer I clicked on the AirSupplies Price match button and entered the details of the other offer Had no confirmation from the query Waited a day then emailed to check they d received my request Got an email from someone calling himself George simply saying Sorry no we didn t get that This would have been the time for him to ask so what were the details of the offer that you wasted your time entering into our broken form but George wasn t interested I replied with the details of the offer but I ve heard nothing back It s been over a week I have no idea why or how they re still trading Maybe it s a front for Russian pigeon fanciers I got a compressor from these nice people a thousand miles away in Tuscany They kept me informed by email and they couriered the compressor across Europe to my door in less time than AirSupplies took to not answer my email I did want to buy from a UK supplier to make any aftersales service easier but I reckon I d have more chance of getting a response from the Italians lineonline co uk

I purchased an ABAC L30P Monte Carlo

I purchased an ABAC L30P Monte Carlo and accessories from these guys in April 2019 When it arrived I realised that the black box which houses the on off switch and conceals mains level wiring was broken I emailed Air Supplies about it immediately and they never responded We gaffer taped it back together and got on with other things I contact them about this February to try and resolve it I hoped they would still honour the warranty especially since I had contacted them about it when it first arrived The person I spoke to said well that ll be 45 VAT I don t know how we ll get this resolved I asked what about the warranty and the line went dead I phoned back and after ringing for a minute it went to answerphone I don t think customer service is on these guys radar Shop elsewhere

If I could give no stars I would

If I could give no stars I would I rang up to purchase compressor wheels from this place The man said he had them and asked if I d bought my compressor from him when I said no he asked where I had purchased it from then proceeded to have a go at me for buying a compressor for a cheaper price than his he then decided he wouldn t sell me the wheels told me that s the way the world works and put the phone down Talk about taking sales personally Absolute nutter However within minutes I rang a different company called J J air systems and had spoken to a lovely fellow called Shelden who ordered the wheel kit for me straight from Bambi Air supplies may have knowledge but they seem to have a bit of a chip on their shoulder SPEND YOUR MONEY ELSEWHERE

Trust the many bad reviews and buy elsewhere

Please do yourself a favour and buy elsewhere Possibly the worst customer experience I ve ever received I would give ZERO stars if Google allowed me My compressor developed a fault it was collected and returned with a no faults found notice It took me several phone calls where I was told I was mistaken despite showing them the fault which I managed to film on my mobile Eventually the compressor was collected to be inspected again but I didn t hear from anybody for THREE months I then sent a letter asking for a refund and I finally received a cheque via post - no apologies no nothing Horrible horrible horrible customer service Please do not buy here Lots of other places available Update I have now received an email from AirSupply asking me to please stop publishing negative reviews about my shopping experience with them

Don t use them

I have contacted this company many times about returning components I bought from them and as of date they still haven t sent me their returns form and made up some rubbish about seeing if they can be returned and a restocking fee Don t use them