Airsupplyshipping Reviews

Brilliant agency felt really nervous

Brilliant agency felt really nervous flying my pet but the team have gone out there way and been amazing every step of the way can t thank them enough Definitely recommend them if you want to fly your pet

Great experience

Kirsty and Ni a were really helpful and so patient with all my questions They replied really quickly and provided lots of info Our 4 month old puppy arrived safe and sound and I was kept well informed

2 ferrets and 1 axolotl to Lisbon

I am so happy I choose airsupply to transport my animals to Lisbon When I contacted Sarah I had almost given up because no other company would transport my 2 ferrets and 1 axolotl and I was not ready to move without them I must have swapped hundreds of emails with Sarah and she was always ready to help and answer any questions I had she would always reply to any queries within the hour or just minutes She is such a valuable employee to this company and I can t express how thankful to her I am On the day I dropped the animals I got to meet her and the team that works in the office and everyone was so nice and welcoming I had no problems leaving my animals with them I knew they would be in good hands Thank you so much Sarah

New to transporting dogs internationally

As we were new to transporting animals internationally we were grateful for all the help Passport for Pets gave us throughout the process We were kept informed guided to what dates to make vet appointments recommended a US customs officer etc Even as we were sitting in the airport Nina messaged us to tell us the dogs were all checked in and we were relieved to know they made it without any delays

Wonderful service from start to finish

Wonderful service from start to finish I would highly recommend them

A very efficient dedicated and professional team

We wished to fly our adorable Pomeranian out to Sydney and were very anxious how she would manage the extremely long flight out to the Quarantine Centre in Melbourne via Doha We made initial contact with Katherine at Passportforpets who took her time to explain the procedures health requirements and time scales involved with such a trip Her quote was the most competitive on the market but what drew us more to her over the competitors was her warm and friendly approach and the fact that she appeared genuine and trustworthy We signed up and were introduced to Nina who then took over and efficiently guided us through each step on the way The professionalism and compassion Nina showed was remarkable and her follow-ups and attention to detail were admirable She made the whole procedure appear so effortless and it truly was a memorable experience Nina went way beyond our expectations by taking in our Pomeranian a couple of hours earlier before her flight due to an unexpected appointment which we are for ever grateful She also took the time to bond with our pet during the couple of visits to the office Our pet arrived safely and was picked up from the Centre in Melbourne looking healthy happy and well fed We would highly recommend Nina and Katherine and assure you that you will find their service exceptional and their approach to business filled with empathy dedication and enthusiasm A great team

Job well done

Communication is key They did a great job of keeping us in the loop during each phase of transporting our pets The service was turnkey and the process went smooth and easy All I really needed to do is provide some documentation handover the pets and then receive them on the other side We have transported our pets four times overseas This service is the best so far

Katherine at Passports for Pets is

Katherine at Passports for Pets is amazing She handled our very tight timings very efficiently and was excellent at communicating - always at the end of the phone Thank you for all your assistance Katherine