Airwallet Reviews

Great costumer service

Excellent support whenever needed ensuring a seamless experience with laundry bookings

Excellent support

Pretty nice and fast solution

Dreadful experience at my flats today

Dreadful experience at my flats today Nothing worked

Horrible company Landlords should be made aware

Horrible company The app constantly fails which results in the machines not operating properly This has happened on more than one occasion On April 13th the machine stopped working with my clothing inside I called and spoke with a rep from Air Wallet who explained the system was showing that the machine had not started however she could see that I had been charged 4 despite there being a malfunction She agreed to refund me the 4 it is now 11 days later and I have called twice and spoken with Jeff who claims the refund has been issued This morning he requested info from my bank confirming the refund has not been issued I advised that I would provide the debit confirmation as well a chat from my bank reflecting the refund had not been issued He then requested additional info which was personal such as statements etc I have confirmation via chat from my bank that the refund was not issued So at this point I will send that info and contact the ombudsman

Payment problems

I loaded 60 DKK on my card as I wanted to use the washer and drier 30DKK each however after making the first payment it kept telling me I didn t have enough funds to use the drier After contacting customer support I was informed that my balance can t go below 20 DKK This meant I paid an extra 20 DKK which I will never use Customer support was very helpful though suggesting I could use it in the morning and get the 20 DKK refunded from his manager Problem was my clothes were wet and needed to dry now He Tobias Larsen was great though

Horrible system

Horrible system Guess it s as good as it gets when the owner is to cheap to install a decent system but still wants the money

Excellent customer support

The customer support was quickly responsive friendly and efficient Although the app needs improvements it s good to know that good customer service is available to provide swift backup

More features needed

We are implementing this app in our machines and is working well so far I would advise to add more options so more areas are visible and not only via Bluetooth so I am able to support my customers without attending the location Could add more features such as keep some money into the wallet in advance

Quick response from Hana

Quick response from Hana But don t know if she is real or AI programme

Hana tried various solutions to assist

Hana tried various solutions to assist meHana understood my problem gave time estimates and were really service minded in understanding my problem and gave various solutions to solve it And luckily Hana solved my issue at last Thank you