Ajaxshop Reviews

5 weeks later shirt still not shipped and no date

Ordered some ajax 3rd kits on 23rd Aug on next day shipment It is now 5 weeks later and still haven t been delivered or indeed shippedThe shirts don t even need printing The chat service at Ajax is a joke 1 1 2 hours to get through only to be told they have no timescales for shipping they will no doubt read this with a response of please contact us at blah blah blah - which I have done and had no responseAnother large club with no respect for fans taking it for granted they have as they have a monopoly

Following on from my last review

Following on from my last review I finally had a response advising me to fill out a claims form advising that my parcel was posted to the correct address I would like to point out that the house number and street name were correct however for some reason ajax pulled a random post code out of thin air and sent my parcel there yet it has been delivered correctly I had to set up an account with you and you still managed to screw it up Any way I digress the response I had today had a claims form attached to get a refund this should have been done automatically and secondly you sent me a form for DHL when you sent the parcel via Ups Can you even do one thing right This has been going on now for over a month and imm at my witts end If anyone is reading this do not shop with ajax just don t they take your money but don t care about you or helping you I have sent in excess of 50nkessages to ajax with 1 response which had incorrect information

I ordered the ajax 3rd kit shirt

I ordered the ajax 3rd kit shirt Paid 110 and received an email saying I would be notified when it was being delivered and given a tracking number this never happened I did this months ago I received and email today saying due to my return of a shirt I never received I have been refund 10 No way to get in touch with them and they have ignore multiple emails Absolute thieves DO NOT buy from their merchandise site Update 2months and hours of searching for contact details and lots of attempts to contact them I have finally got and email saying my order is being shipped Let s see if it turns up Still a 1 star review though Alot more hassle that it s worth

How Can a club This Big have so bad

How Can a club This Big have so bad customer service No Way to get in contact what so ever Order two 3 kit jersey s with name for 3 weeks ago Haven t been shipped or got an answar on e-mail - Telefon and in chats they just Cut me off NEVER ORDER FROM THIS WEBSHOP

Still no news about my purchase

Still no news about my purchase Shame on you Ajax fan shop Worst shopping experience ever I will lodge a complain if you don t contact me It s unbelievable

God what a nightmare

God what a nightmare sent my parcel to some random address in Sunderland I live in Liverpool only 200 miles away Follow 2 weeks up to now of trying to get UPS their delivery service to reroute my parcel My parcel is still in Sunderland on their webchat I waited for 2 hours for them to answer and then end the chat straight away and I mean straight away Their phone number is 2 99 a minute so out of the question Absolute crap would never use them again I m 200 down and I can only see trying my credit card company to see if I can get my money back there Stay away you ve been warned Wish I had read these reviews first

No refund from Ajax

Order taken promptly Good communication on shipping When the training top arrived it was too large so I sent it back via the pre paid return slip which was helpful I received an e mail to say my refund of 65 would be in 5 working days That was 24th November Believing I was getting a refund I then spent another 65 to order the Medium version this arrived and again great quality top I had now spent 130 No return e mail correspondence possible as its a no reply setup By end of December Ajax had still not refunded me the 65 from the first purchase I then had to pursue it with my bank and claim it back through Visa shameful for such a big club to conduct its business in this manner Pity as the product the training top is superb As the third kit is gorgeous possibly buy it through a reputable 3rd party retailer as I am sure returns and communication etc will be much more professional Hope this helps

Impossible to contact support

Impossible to contact support could say that support is non-existent Ordered a jersey paid full amount never received any kind of confirmation Hope to get some confirmation or at least get the jersey

NON-FRIENDLY EXPERIENCE

I am trying to place an order but the site doesn t allow me to correct my address nor to select an alternative pick-up point I am giving up after reading these reviews

Bad customer service Don t think they have any

Ordered paid for lunch box with name of son printed on it highly overpriced but it s what he wanted Got dispatch notice but never received Sent emails to customer service to email address given by PayPal but no one has come back to me we re talking about order that was so called dispatched on 28th August No tracking nothing Very disappointed very poor customer service I ll now have to go through my bank to see can I get money back Thank you for your response 2 weeks after posting Anyhow couldn t find contact page on website itself but by typing in the address as suggested got there Tried to call was on hold for about 5 minutes and then was simply disconnected Don t see any chat option Any chance of some form of customer service