Aktarathome Reviews

I make no apologies for basing this

I make no apologies for basing this review purely on customer services as and not the curries as ive yet to taste them I ordered a substantial order for a large Easter gathering as recommended by my sister whose opinion I value The ordering process was difficult with items disappearing from the basket and the items listed only by their colour coding making it difficult to check the items ordered Delivery was almost 9 quite high and is not guaranteed for the day requested however there is an assurance that items will remain frozen as the packaging is so effective I expected a delivery slot to be allocated on the morning of expected delivery It was not and I was expected to be available 7am-10 pm Not practical for most people but they don t require a signature No safe place asked for so technically they could be left on the road side in full sun all day for any one to pick up On delivery I unpacked immediately none of the items were even partially frozen which wasn t an issue to me as they were for use over the weekend The use by dates displayed on the packaging are for months ahead so clearly based on the items being frozen Their website states it is safe to refeeze providing some ice crystals are present I find this highly unlikely and would not attempt to do so I have a medical background and am aware of the hazards of food poisoning There was no deliverance information in the packaging and i had to upload the order to check it was correct One item was missing As stated this was aspecific request for a family gathering and was required I however of course accept human error is always a possibility Contacting Aktar at home proved difficult They have no direct phone line and are at pains to point out customers are not to contact the restaurant who actually has the Michelin star they happily trade off the back off as it is a separate entity I filled in an on line form expecting an apology an immediately refund and a gesture of goodwill What I got was a response requesting photographic evidence and a copy of the order details I had already said was not present I provided what I could going through the bins in the rain I received a response that I could have the item credited to my account I actually requested a refund as at this time i was losing patient with the company and felt like a criminal This was grudgingly accepted with a time frame of 10 days With no ability to communicate back as they were closed for the bank holiday I attempted to contact them via Facebook messenger only to find this was only available to outgoing not incoming messages Im desperation I posted on their Facebook It was factual and accurate A response appeared from Aktar at Home It was derisory in nature to the point of being rude It belittled my comments and made me out to be a moaning inconsiderate customer and them a fantastic michelin star outfit providing excellent products and services Basically how dare I make a negative comment If you think this is a lengthy review you should have seen theirs They clearly have more time to respond negatively to constructive criticism than to provide decent customer service What a way to treat your client base I have seen similar responses sarcastic derogatory and disrespectful in nature to others who have had the audacity to respond less than glowingly I hope the curries are at least edible I have low expectations from an overpriced over opinionated disengenuous company Truly pathetic service and childish behaviour

Disappointing Tandoori box

Disappointing Tandoori box not up to their usual standards So we ordered 2 Tandoori boxes for a 60th party the quality was very poor not like their other curries which are superb The lamb cutlets were very fatty and some as big as a loin chop the menu says Fillets Of Beef which implies beef fillet but they for sure are not I own a butchers so we know our meat this was tough as old boot chewy and full of gristle The rest of the box is made up of cheap chicken cuts again not blown away by the quality Mint chutney was superb as were the nan breads We will stick with the normal curries from now on

We absolutely love Aktar food and have

We absolutely love Aktar food and have ordered many times However their courier DHL has failed to deliver or lost our order on 3 separate occasions and DHL s customer service is non- existent Cannot afford the stress of yet another dinner party where the food does not arrive Sorry Aktar but until you change your courier we cannot take the risk of not receiving an order a fourth time

You will never get a takeaway again

Amazing food High quality meat and fish So delicious and I cannot recommend highly enough We started using Aktarathome in 2020 I love indian food but cannot master it as an at home cook and our local takeaways are so full of oil it s off putting Cue Michelin chef Aktar Islam who has curated these at home boxes we have had them all -Tandoori BoxTraditional Curry BoxSpiced Leg of Lamb at EasterTandoori Leg of Lamb nowThere is sooooo much food hot curries mild curries vegeterian curries I would never have chosen dahl but it is now one of my favourite things to eat The cooking is authentic tasty and amazing We are a family of 6 and each box is enough for 2 meals oh my did I mention the bread The Naans are the best you ve ever eaten and Cloud bread Oh my No nuts in anything either which is an added bonus as an allergy sufferer Just love this company

Excellent all round

Aktar at Home curry boxes and tandoori boxes are amazing we ve had several of each and thoroughly enjoyed them all Every dish has been perfectly spiced and seasoned and with plenty of good quality meat they are excellent value as well The aged basmati rice is superb as are the naans The delivery service is excellent and all the foodstuff is very well packed in insulated containers These curries are in a different league to your local take away

Excellent food

Excellent food Packaging kept everything intact and frozen delivered as arranged An enormous amount of food made it great value for the cost Will definitely order again and looking forward to ordering the tandoori BBQ option in the summer

Excellent food reasonably priced

First time order of a curry box There was plenty of food for eight people Good sized portions and eight large naans The standard of the curry was amazing The delivery process worked fine and they arrived frozen and in a perfect condition You will need to plan ahead to ensure you get a delivery slot on your required day

Fantastic food customer service

Fantastic food customer service We ordered for a dinner party to celebrate my 40th Birthday in April the food was incredible it came really well packaged there was plenty of it Every dish was fantastic I would highly recommend