Alaindupetit Reviews

I wish I read the Reviews here

I saw the FB ads and decided to buy a suit I got it on time but I did not like the shirt and tie and decided to return them I sent 4 emails to them without any reply I checked the reviews here and noticed that everyone is having hard time with their no existence customer service Stay way

Be aware they might not care

You are taking a gamble if you order from this company They have the WORST customer service I have ever experienced The suit was decent enough but due to their horrible service I had to spend way more money than I should have After following all the steps for measuring doing the video they suggested on their website and emailing it to them they never responded I contacted them to see it they had received my email after a week and they responded with an email saying it takes 2-4 business days to answer emails and if I emailed again they would discard my email 3 weeks later still no response Ended up just making a guess in ordering because this suit was needed for a wedding Had to spend a fortune for an extra suit and alterations that could ve been avoided had they responded in 2-4 days To this day they have never answered my questions or email And forget calling - they DO NOT answer the phone

Zero

Zero shipping to international so expensive The quality is worth nothing and the sizing is horrible Worst suits ive seen in my life Lost so much money for them They re going to the trash honestly

Bad fit worse customer service

Used the fitting service way too tight in the jacket Tried to return after getting back from vacation and was past the 14 day return window from order date btw Material seems good considering the price but not the best experience overall

Terrible return period window

Terrible return period window You get 14 days to return a suit from day purchased automatically giving you a few less days after shipping time Some people are very busy and don t have time to figure out where they halfway hid return instructions within the site There are no links or buttons on the site in emails in your orders - only remote instructions to email them We had already bought another size of the same suit too for replacing the suit we needed to return and cannot return it since it is past 14 days Had we known Now I am out 150 and have two of the same suit They did not deserve double business from us I am confident in saying that this return window is set up as such purposely but also so people can t use suits and return them so easily I get it but still not fair

You could do better Unresolved issues and customer service

Unresolved issues and customer service is punishing you and it is always consumers fault A very Chinese way of doing business Cheating low quality materials mainly polyester Be very careful not to iron the suit or it will crumble

Too much money spent avoid this site unless you re absolutely sure of your size and have a tailor ready for alterations

I ordered three suits in different sizes to accommodate my broad shoulders intending to keep one and return the others However the return process was a nightmare Initially I thought I could find a suit for a bargain but the hassle wasn t worth it I live in Georgia and their warehouse is in California so the suits took quite a while to arrive Make sure you read their return policy carefully you only have 14 days to return items from the purchase date not the delivery date and you re responsible for return shipping If you order over the weekend they won t process your order until the next business day which cuts into that 14-day window To initiate a return you have to email them and that takes 2-4 business days to get a reply By the time they responded you ship the return close to the deadline In my case I paid for 2-day shipping on a Thursday but it didn t reach them until Monday putting me past the 14-day return period On top of that there s a 20 restocking fee So I ended up paying 120 for the suit that fit 60 to return the others and another 60 for the restocking fee That s 240 spent before even getting it tailored just for a Chinese suit You re better off going to a local suit store The quality will be better and you ll have a much smoother experience

Bought a tuxedo which took over two

Bought a tuxedo which took over two weeks to arrive We immediately requested another tuxedo because it did not fit Wouldn t take back the tuxedo because there is a two week return policy Absolutely NO customer service DO NOT purchase from this company Never ever have I experienced such poor customer service

Poor Communication

My daughter wanted a suit from here for her homecoming dance I ordered the suit with plenty of time to spare for regular shipping After receiving a confirmation email I waited a week or so for the shipping information It never came So when I went back to check my order through the confirmation email link I discover my order has been cancelled - and I was never informed I double-checked my email to see if I missed it but nope Never informed and no reason as to why I sent an email asking why the cancellation and why no notice and have yet to receive an answer