


Mens Suits Starting at $49 | Alain Dupetit
Based on authentic user experiences
otimo
6731 reviews
N/A
8 months ago
Terrible Customer Service
I will try to be as succinct as possible I ordered a suit for a wedding Time was an issue The wedding was 3 weeks away I received the order within the week I believe I ordered on Monday or Tuesday I received by Friday give or take I immediately took the suit to the tailor for alterations Everybody there noticed the jacket and slacks were a different shade of black 4 people I immediately call Alan Dupetite and spoke to a lady She told me to follow the email process I told her I was on a time constraint She told me I would be contacted I did the email process for a resolution In total I sent around 7 emails that week and made numerous phone calls No one would answer the calls so I left voice messages The wedding was fast approaching I had to allow time for alterations I ordered a replacement suit and had it shipped overnight This one was fine No contact from Alan Dupetite I had to dispute the charge with my credit card Alan Dupetite finally contacted me 2 weeks later After 25 emails pics being sent to them and a dispute being opened with my credit card they relented and provided a full refund for the suit I have asked them through 5 emails to reimburse half of the overnight shipping on the second suit The overnight shipping cost more than the suit 90 They will not budge I told them to meet me halfway on the overnight shipping It was their fault they sent me a faulty suit to begin with and did not respond to my dilemma My complaint should be obvious Shotty customer service No contact or acknowledgement If I would have known their service was so bad I would never have bought the suit Truth is Amazon provides a much better-quality suit for 90 - 100 dollars The material is 100 superior I bought one from Amazon as a backup It is so much better I kept it Amazon provides free shipping and returns
K S
6731 reviews
N/A
8 months ago
I wish I read the Reviews here
I saw the FB ads and decided to buy a suit I got it on time but I did not like the shirt and tie and decided to return them I sent 4 emails to them without any reply I checked the reviews here and noticed that everyone is having hard time with their no existence customer service Stay way
Katherine Rhoades
6731 reviews
N/A
8 months ago
Be aware they might not care
You are taking a gamble if you order from this company They have the WORST customer service I have ever experienced The suit was decent enough but due to their horrible service I had to spend way more money than I should have After following all the steps for measuring doing the video they suggested on their website and emailing it to them they never responded I contacted them to see it they had received my email after a week and they responded with an email saying it takes 2-4 business days to answer emails and if I emailed again they would discard my email 3 weeks later still no response Ended up just making a guess in ordering because this suit was needed for a wedding Had to spend a fortune for an extra suit and alterations that could ve been avoided had they responded in 2-4 days To this day they have never answered my questions or email And forget calling - they DO NOT answer the phone
SLIM AYADI
6731 reviews
N/A
8 months ago
Zero
Zero shipping to international so expensive The quality is worth nothing and the sizing is horrible Worst suits ive seen in my life Lost so much money for them They re going to the trash honestly
Tim McBride
6731 reviews
N/A
8 months ago
Bad fit worse customer service
Used the fitting service way too tight in the jacket Tried to return after getting back from vacation and was past the 14 day return window from order date btw Material seems good considering the price but not the best experience overall
D
6731 reviews
N/A
8 months ago
Terrible return period window
Terrible return period window You get 14 days to return a suit from day purchased automatically giving you a few less days after shipping time Some people are very busy and don t have time to figure out where they halfway hid return instructions within the site There are no links or buttons on the site in emails in your orders - only remote instructions to email them We had already bought another size of the same suit too for replacing the suit we needed to return and cannot return it since it is past 14 days Had we known Now I am out 150 and have two of the same suit They did not deserve double business from us I am confident in saying that this return window is set up as such purposely but also so people can t use suits and return them so easily I get it but still not fair
Magdy Michael
6731 reviews
N/A
8 months ago
You could do better Unresolved issues and customer service
Unresolved issues and customer service is punishing you and it is always consumers fault A very Chinese way of doing business Cheating low quality materials mainly polyester Be very careful not to iron the suit or it will crumble
Pheng Keang Bun
6731 reviews
N/A
8 months ago
Too much money spent avoid this site unless you re absolutely sure of your size and have a tailor ready for alterations
I ordered three suits in different sizes to accommodate my broad shoulders intending to keep one and return the others However the return process was a nightmare Initially I thought I could find a suit for a bargain but the hassle wasn t worth it I live in Georgia and their warehouse is in California so the suits took quite a while to arrive Make sure you read their return policy carefully you only have 14 days to return items from the purchase date not the delivery date and you re responsible for return shipping If you order over the weekend they won t process your order until the next business day which cuts into that 14-day window To initiate a return you have to email them and that takes 2-4 business days to get a reply By the time they responded you ship the return close to the deadline In my case I paid for 2-day shipping on a Thursday but it didn t reach them until Monday putting me past the 14-day return period On top of that there s a 20 restocking fee So I ended up paying 120 for the suit that fit 60 to return the others and another 60 for the restocking fee That s 240 spent before even getting it tailored just for a Chinese suit You re better off going to a local suit store The quality will be better and you ll have a much smoother experience
Mary Carroll
6731 reviews
N/A
8 months ago
Bought a tuxedo which took over two
Bought a tuxedo which took over two weeks to arrive We immediately requested another tuxedo because it did not fit Wouldn t take back the tuxedo because there is a two week return policy Absolutely NO customer service DO NOT purchase from this company Never ever have I experienced such poor customer service
Amy Keller
6731 reviews
N/A
8 months ago
Poor Communication
My daughter wanted a suit from here for her homecoming dance I ordered the suit with plenty of time to spare for regular shipping After receiving a confirmation email I waited a week or so for the shipping information It never came So when I went back to check my order through the confirmation email link I discover my order has been cancelled - and I was never informed I double-checked my email to see if I missed it but nope Never informed and no reason as to why I sent an email asking why the cancellation and why no notice and have yet to receive an answer