Alarm Reviews

Cool App to Control Your House

Alarm com has a great app that allows me to control my house even when I m away I can arm and disarm my security system open and close my garage door or just check to make sure I remembered to close it turn my lights on and off and even use my image sensor to check in on my pets Best of all it s really easy to use One of the coolest things about Alarm com is that there is a feature where my system can tell when I drive within a pre-set radius of my house so it can adjust my thermostat No more arriving home to a cold house and waiting for it to warm up this winter

My husband and I are long time

My husband and I are long time customers of this amazing company We have been using their system and has never experienced major issues with it Their customer service is incredible as well Highly recommend this company

Long Time Customer for a Reason

We have been a customer of Alarm com since 2007 for good reason The system has worked brilliantly for us over the years Alarm com have always been on top of any issue helping us upgrade and to resolve any problem with the system which have been minimal Even informing us of an issue we were unaware of via phone call One of the longest vendor relationships we have had with our home for good reason Love the fact you can have externally monitored or self monitored system The self monitored is a much better option for us than any monitored system as we can have alerts sent to the family If we do not respond the system can be configured to notify our neighbors who we have asked to check in on the house from afar and contact authorities if necessary We had the option to pay for setup or self setup as well Self setup was pretty easy and they are constantly improving the sensors and options The app and website are very robust with so many configuration automation and notification options Ultimately while the quality of the system is excellent the most important fact for our longevity has been the superb customer service over the years and why Alarm com is our longest vendor relationship that is not a monopolized utility

Great Service

Yuniel G was our service tech He was very knowledgeable and answered all our questions The app is very easy to use as is the control panel I feel very comfortable and a lot more secure knowing my home is being monitored while we are away

Best customer support

I have been with Alarm com for over 20 years now I believe I can say that they simply have the best customer support team in the industry They actually listen to you work with you and do ewverything in their power to find a solution or make it right I rarely write reviews but felt this one was important

I m always happy using support from

I m always happy using support from Alarm com They re helpful and willing to work with me until the problem is fixed

Let s Clear Something Up

This is not so much a review as it is a statement a long one Full disclosure I am an Alarm com Dealer and sell their services to any of my clients looking for services they provide From what I am reading it is painfully obvious that people are conflating Alarm com with their actuall Alarm company Let me explain as simply as I can ABC Alarm Corp installs Alarm systems and uses a central station to monitor the alarm systems they install for clients Now Alarm com is a 3rd party or you could say a 4th if your counting Alarm com provides interactive services that a client can add to their Alarm system such as an app that enables clients to remotely arm and disarm the very Alarm system they bought from ABC Alarm Corp Connecting your alarm system with Alarm com in addition to a central station gives the client tons of remote services like remote arming remote locks and tons more no need to list as you can look up for yourself and it s irrelevant to my comment Alarm com is not your Alarm Company just as much as it is not your Central Station If you have an issue with the equipment that an alarm company installed and the service or lack of service that company provides after you paid them your complaint or blame should be placed on them not the 3rd and 4th parties who only get signals from the equipment your Alarm company installed and programmed In short write your negative reviews at the website of the actual company who you paid to install your alarm ABC Alarm Corp not the company who can t control the service you get from The Alarm Company you hired

The young lady was very polite

The young lady was very polite professional and patient and I appreciate that very much in a customer service representative

Alarm com treats direct customers well

Alarm com treats us direct customers well when we have problems with our service

A Lifesaver for Our Family

I ve been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness As a family with specific safety and monitoring needs particularly with a non-verbal special needs child finding a comprehensive and user-friendly security system was paramount After extensive research and comparisons we decided to install the new Alarm com system and it has been nothing short of a game-changer for our family The comprehensive coverage provided by the indoor outdoor and doorbell video cameras ensures that we have eyes everywhere giving us peace of mind whether we are home or away The clarity and range of the cameras have exceeded our expectations offering crisp images and wide viewing angles that leave no corner unseen What sets this system apart particularly for our family is the sophisticated yet intuitive home automation and notification system It s like having a vigilant guardian watching over our home at all times The system notifies us immediately if a door is left unlocked the garage door remains open or any windows have been tampered with For any parent especially those of us with special needs children this feature alone is invaluable However the real lifesaver has been the customized alert system Knowing that our son who is non-verbal and curious can explore safely within our home is a relief The instant he opens a door we receive text alerts and audio notifications through our Alexa devices This immediate response system allows us to react quickly ensuring his safety at all times The home automation capabilities extend beyond safety they have also improved our home s energy efficiency and comfort The system s ability to automatically set the thermostat based on our preferences has been a welcome luxury contributing significantly to our comfort and cost savings Moreover the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management For instance we ve programmed the system so that if someone approaches our house from the sidewalk it automatically starts recording and emits a chirping sound alerting the individual that they are being recorded This not only enhances security but also deters potential intruders Additionally the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we re away has added an extra layer of deterrence and peace of mind Perhaps one of the most practical and appreciated features given our family dynamics is the automated timers for all the lights Our son loves to turn every light on a common behavior for many children with special needs but the system smartly turns them off after a set period This has significantly reduced our electric bill and contributed to our home s energy efficiency In conclusion the Alarm com system has become an integral part of our family s daily life It offers not just security but also comfort convenience and peace of mind It is an investment that has paid off tenfold providing us with the assurance that our home and more importantly our family are safe and well-managed We ve been using the system for nearly six months and overall it s been fantastic Our only hiccup initially was when one of the sensors for our back door fell off However when we reached out to Alarm com they responded promptly and resolved the issue for us without delay I cannot recommend this system enough especially to families with similar needs to ours It s not just a security system it s a comprehensive solution that addresses a wide range of needs and challenges making it an indispensable part of our family s wellbeing