Alchemypay Reviews

Terrible experience no transparency

Terrible experience Be carefulThey do not announce there are gas fees I was trying to purchase from CoinW and they redirect you to their website to complete payment You don t see anywhere there are gas fees they promise you a specific amount of tokens then they deduct 10 under gas fees from the token amount

If I could give 0 stars I would give 0

If I could give 0 stars I would give 0 I bought ETH instantly it should have gone into my wallet which didn t happen I went to contact support they came with a story that next Monday there will be a process But then I had already paid When I try to ask for my refund they just don t answer me anymore

Complete con

Complete con 1 - I used a revolut disposable card as part of the transactions they wanted me to send them physical card pics I told them this was not possible and sent them the information from the website to show this 2 - due to me not being able to send the above they took 500 and have since closed my account blaming their terms and conditions AVOID AT ALL COSTS

Absolutely shocking I cant get my money out

Terrible service Cannot help to get my money out It keeps saying error even after cleaning cache different browsers and customer service is useless and says they will get back to me then no response

be careful transactions using this

be careful transactions using this if your money stuck its finish they do not want to take care of better find the right company not bunch of scammer like this

Avoid - Waste of time and no customer service

I tried to make a transaction but was asked for KYC details photo ID etc nothing difficult All provided and the same details I ve used before with other providers They replied stating I failed the KYC checks No reason why no asking for additional information no appeal process Now my account is closed and they wont respond to my requests for more info Total Waste of time UPDATE I ve provided my details as requested and still no update or news Just confirms to me that customer service is really not something that matters

This company discriminated against my age

I would be very careful with this company I tried to buy some US DT in my trust wallet and Alchmey Pay was one of the options to facilitate that payment They had the Lowest fee so I thought I would give it a try Went through all the KYC and AML requirements Only to find out that this company discriminates against older people I have been buying crypto for over five years now and never have I had a transaction declined because I didn t qualify with them After having a chat conversation with somebody in their company they finally disclosed the reason my transaction wouldn t go through is because of my age They only service clients between the age of 18 and 60 It is illegal to discriminate against anybody s age I told them that but they said that is their company policy and that was final What s really foolish for them is all I had to do was switch over to Moon pay and complete my transaction Some companies never learn

SCAM or terrible service

I bought some crypto with their service and made the payment immediately After almost a week I have never received the crypto and their support continues to say that there are technical problems without being able to explain which ones and it takes time without being able to say how much I requested to cancel the order and get refund but even in this case it is not known how long it will take to obtain it It really seems like a SCAM and if it isn t it should still be avoided due to all the problems they have