Alcott Reviews

Customer care super

Customer care super Roberta stata gentilissima ed efficiente

Super l operatrice Martina ha risposto

Super l operatrice Martina ha risposto e risolto in pochi secondi

Assistenza online

Martina stata super efficiente e disponibile nell assistermi

Martina helped me with excellent service

Martina helped with excellent service and was very friendly

Martina mi ha assistito in tempo record

Martina mi ha assistito in tempo record grazie gentilezza e cortesia eccellente

Customer care da 5 stelle

Avevo dubbi in merito ad un ordine mi hanno dato assistenza praticamente in tempo zero Super

Staff are nod good

Al centro commerciale forum di Palermo Personale incompetente scortese e poco professionale Veramente deluso

not an Online retailer Slow custoemr service with fake solutions fake Italian measurements

Aside from the fact that their sizes are not correct and do not follow standard Italian measurements their online platform is not good Misleading pictures of models with the same height you buy and find the pants extremely short unlike the pictures on their website You can not cancel an order before it is shipped they will not really help you understand why or if the items you got are just wrongly labeled Shipment cost is very high 9 euros and return shipping is even higher 15 euros so be ready to lose 24 if the order has issues Not a good experience at all stay away Update on 22 03 2021The CS has replied with a ridiculous reply adding insult to injury The reply is not even related to what I ve written the measurements are not Italian even though the brand is Italian buh but the customer service must be confusing my review with someone else Customer Service does not really care about the customer as seen here another order I ve made is taking 6 days to prepare