


SIM Only & Prepaid Mobile Phone Plans | ALDImobile
Based on authentic user experiences
Claudia
6727 reviews
N/A
10 months ago
If there would be a minus I would give
If there would be a minus I would give a - 10 review They always tell you you will receive an email or call back in 2 business days Of course never received an email so called back for the third time and got told you will receive an email or call back I fell sorry for the people in India who work in the call centres and get told how to handle the aldi customers Wear them out until they stop calling and live with the problem which the specialist team was supposed to solve but never responded
Gee
6727 reviews
N/A
10 months ago
If I could give zero star I would
If I could give zero start I would Crap provider and the worst customer service If you are with aldi mobile good luck Worst drop outs headach to transfer number to another provider It s now 5 weeks with calling then to merge my number to another provider and they tell me that the support team arnt answering I have called over 20 times in 5 weeks and yet nothing
Polly St John
6727 reviews
N/A
10 months ago
The worst customer service I have ever
The worst customer service I have ever experienced I have called the help line multiple times To get through to someone you have to wait a minimum of 30 mins On one occasion I asked to speak to a supervisor There was none available I asked if they could call me back to discuss my issue The answer was no - I had to ring back myself in an hour to see if someone was available A telecommunications company that flatly refuses to call their customers back Unbelievable
Michael Stokes
6727 reviews
N/A
10 months ago
Porting Problems horrid support
There was a problem porting from Telstra to Aldimobile and there is not one person who can help After four attempts to port online visiting the Telstra shop to ensure all was in order and then calling Aldimobile support there was no change in the situation What a waste of 25 I ll take this as a snapshot of what is to come if I went ahead with using their service and move to another provider
Mrs Hill
6727 reviews
N/A
10 months ago
Dreadful quality
Aldi wrote to say they have no explanation for the blotches I think I just might buy a pack of beans keep them in the fridge for TWO days take some photos and then post them to their head office for them to give to their laboratory presumably they have one and await a response or even an analysis DREADFUL INDIFFERENT CUSTOMER SERVICE
Julie Stanley
6727 reviews
N/A
10 months ago
Aldi overseas calls Great service in Australia but do not
Great service in Australia but do not try to use overseas Aldi advertise 300 minutes of international calls but you then also need to prepay for the calls The carrier they use in USA does not even connect So my prepay credit cannot be used
kymba mack
6727 reviews
N/A
10 months ago
Bonus data is a scam
Joined when they advertised first 6 recharges with 25 gigs bonus data first recharge with bonus data went thru OK but then they retracted offer Then my bonus data was reinstated when one of their top managers MICHAEL reinstated my internet access Then they retracted bonus data again by simply cutting me off from all data Yesterday they flat out refused to let me speak with any managers Complaint for false advertising and fraudulent activity filed with telecoms Ombudsman
Alicia Babarovich
6727 reviews
N/A
10 months ago
If I was able to give a 0 I would
If I was able to give a 0 I would Tried to activate a sim card it kept telling us the activation code was wrong we tried to call them we were hung up on called back we thought it was all good waited the 5mins before turning the phone back on and again nothing rang this morning to be given the wrong info about what sim card should be in the phone while waiting for a code then get hung up on again ring back put on hold for 55mins to be hung up on a huge thumb down from me what a waist of 19
Marie White
6727 reviews
N/A
10 months ago
Aldi Mobile RUBBISH customer service
Aldi mobile customer service is the worst ever no matter when you call they do not pick up cop out on them take your money and that s them done advise on line to contact them through supersupport mmmm reallyReally disappointed be aware no customer service
Greta Franco
6727 reviews
N/A
10 months ago
Worst operator I ve ever had
Worst operator I ve ever had I was supposed to have international messages and they never worked The assistance doesn t pick up the calls and doesn t reply my emails They don t have any physical store to assist you if you have a problem you re screwed up Internet always works super slow