Alessi Reviews

Excellent interaction with Alessi s

Excellent interaction with Alessi s staff today about a coffee maker bought 4O years ago and used everyday I got a prompt and accurate reply Great service

I was looking for the Bird Whistle for Alessi Kettle

I was looking for the Bird Whistle for Alessi Kettle as replacement However Alessi do not do delivery to Singapore The Agent Antonella direct me to check on the agent that is carrying Alessi product in Singapore Upon calling these agents they said they no longer carry Alessi products As such I wrote back to Antonella and requesting if they could send me the product and i will pay for the delivery To my surprise Antonella said will sent to me FOC I think this is one of the good examples of CRM program you have Having to solve your customers problem in the best possible way Thank You

PlateBowlCup

An order of Alessi dinnerware was delivered in Spain from Italy but unfortunately 4 pieces were broken An email to Alessi and the issue was sorted quickly Martina at Alessi arranged for and sent replacement pieces promptly I could not be happier with the service I received The quality and design of the dinnerware is fantastic too Alessi deserves 5 stars

Great customer service

After I partially destroyed my at least 15-year-old porcelain figure through carelessness Alessi actually managed to get me the spare part And not only that Alessi actually sent me the entire figure My special thanks go to Paola who kindly took care of this matter with all kindness and speed Perfect Thanks

Great customer service

I had a problem with one of my Alessi-pots handle bar was off that I ve had for several years I thought maybe it could be repaired and wrote to the customer service A friendly answer arrived immediately and I got a free replacement within days I wouldn t have expected this So I not only like my Alessi pots very much but also the customer service Thanks a lot

I had a complaint regarding an item I

I had a complaint regarding an item I purchased at a different store but unfortunately that store was closed and I no longer had a receipt Nonetheless the customer support team was incredibly helpful and assisted me thoroughly That s what I call excellent customer service I highly recommend this company

Replacement Anna G

Received faulty Alessi product which was so odd Contacted the Customer Care Team who sent out replacement without delay Working perfectly now Superb customer experience thank you Martina for dealing with the issue without delay and complete professionalism This will certainly not stop me buying Alessi products in the future

Design quality the best match

It has been a great experience to be in contact with you your attention to the inconvenience and the resolution of the issue Thank you to whole staff

How to keep your customers - listen and act

Bought my first Alessi coffee press in the 1980s - still being used Last year bought same model as a gift - but it unfortunately broke recently I informed Alessi and Alessi Customer Care established that the item was damaged and promptly arranged replacement refund option Of course I chose replacement - with thanks for excellent service