Allgo Reviews

Read the emails from customer service for a laugh

I could explain the horrendous customer service but I think the email chain says more than I ever could Congrats Allgo for making it to my no 1 worst customer experience ever slot Here s my wonderful Allgo customer service journey 16 12 24 I m listening to your hold music now for about 20 minutes and have no idea if I m on hold or being politely told to get lost at two minute intervals Worst customer service I ve experienced in a while Please call me asap on 16 12 24Hi Adele Thanks for getting in touch We are experiencing a high call volume and cannot facilitate call backs at this time We are happy to assist with your query via email Please specify your issue in your response including-Card number Specific Issue Error Message For help in the meantime please view our activation guides on our Dedicated Cardholder Website Kind Regards CatrionaI replied to Catriona expressing frustration but again tumbleweed I still haven t received a reply 16 12 24 I have been told by DPD that my order was sent to Donnybrook instead of CorkCould someone please call me as a matter of urgency This is my third email and your contact number isn t working Reply Hi Adele I apologize for this mistake Could you please confirm your Eircode so I can get this sorted Thank youNo further responses received from Pedro after confirming my Eircode but two days later I get this Hi Adele sorry about that The delivery address we ha don the order was somewhere in Cork Kind RegardsGaryAllGo Mastercard Orders TeamMy response Yes excatly so why did you send it to Dublin Gary that I don t know - our apologies Kind RegardsGaryMe Gary please get a manager to call or email me asapHi Adele I am the manager and I m afraid I can t call you at this timeKind RegardsGaryI asked Gary when it would be possible for him to call me back but he s obviously decided he wants nothing further to do with this situation either as I still haven t had any response from him Meanwhile 3 000 of these cards are floating around somewhere in Ireland and I have no idea if when I will ever receive them What s truly amazing is their lack of responsibility resolution interest or acknowledgement The hilarious thing is that I paid a small additional sum for expedited delivery but after 2 weeks it s looking less likely by the day they will ever make it It s turning into an interesting dinner table conversation and I am spreading the word everywhere I can so others don t make the same mistake as me Next year we ll try SWIRL as they do the same thing essentially and have good reviews too I suggest for the sake of your sanity any readers do the same

cant activate card

Replying to your response I only ever received an automated email reply to my email and Your colleague was not in touch with me The card is not a digital card and it is still not activated Every Christmas my husband receives a card from his work place ane every year i have the same issues activating the card I have spend half the day on hold trying to get through to them i have emailed them When i try to go in my account its says invalid details when i reset password it won t accept new one When i try to sign up for new account with different email it just keeps refreshing I am sick to death of crappy App and worse customer service Have the decency to answer the phone as this is unacceptable behaviour when you are getting paid to do a service

Non existent customer service

I received a gift card last year and set up the account and used the card I received one again this year and in order to use the card online I need to put in a 4 digit secure pin which was set up last year and I can t remember it I rang the helpline on Thursday for 45 minutes and got cut off so I emailed them I received an email on Sunday with instructions to solve my problem but the steps I was told to take did not work I emailed them back straight away and haven t received a response I rang the help line again this morning and was on hold for 1 hour and then they cut me off again I have also rang the sales and corporate sales help line as I am so desperate to get help but I have been on hold to both options for over 30 minutes at a time There is zero customer service with Allgo and it is extremely frustrating and disappointing It feels like they have one person looking after all customer service and it feels like once they have their money they don t care about anything else after that

Review for Allgo

I am thoroughly disappointed with Allgo s customer service experience It s one thing to have issues with a product or service but the lack of any real customer support makes everything exponentially worse Trying to get in touch with their customer service is a nightmare It feels like they don t care about their customers at all There s no responsiveness no clear communication and certainly no effort to resolve issues I reached out multiple times only to be met with either complete silence or generic unhelpful responses For a company that touts itself as innovative and customer-focused they have failed miserably in delivering even the most basic level of support If they cannot invest in a proper support system how can they expect customers to trust them I would not recommend Allgo to anyone until they seriously overhaul their customer service Customers deserve better than being left in the dark when issues arise Save your time and money and look elsewhere

Awful company

Awful company hate these cards issues with unlocking every year helpline is a joke e-mails go unanswered and they ask for a lot of personal information which I m very uncomfortable with major gdpr concerns The worst I ve ever had to deal with

Again

Again the worst gift card you can give your employee So much wasted time last year before I somehow get this card to work activated and this year AGAIN with a differences after couple days fighting with their website still cannot activate a card Its even not a joke Their phone number doesnt work and emails are useless So frustrated

Horrific trying to get in touch with

Horrific trying to get in touch with them cannot activate card and no reply either on phone lines or by email Absolutely horrendous customer service

Horrible experience

Horrible experience This company is a big joke I din t receive my card yet Since 4 11 Customer service doesn t exist The worst way to get a Christmas gift ever Many hours hanging on the phone Last call I mede 10 days ago and lady from CS confirmed it will be shortly i a few days They are liars and ignored customers Highly not recommend Avoid this card if possible

I d give negative stars if it was

I d give negative stars if it was possible Ordered cards for the company I work for Paid straight away to not have delays We should have got the cards at the beginning of this week and no sign First I got an email saying the cards were on the way No sign of it Tried contact with customer service that seem to not exist Emailed to all possible emails and no answers at all I have no doubt this is the worst experience ever with online shopping I am sure my boss will go back to the old one4all next time At least those are guaranteed No chance you can keep customers with this non-existent customer service still worse not delivering the products