Alliantcreditunion Reviews

Claim

Do not invest your money here

Do not invest your money here I attempted to open up a savings account since Sep 2022 it has been 3 months now and I still can t the multiple supervisors and customer service reps to figure out why their system gives me an error message when trying to open up a simple savings account Only reason I hung on so long is Suze Orman recommended them and now I can t and will not invest my money with them can you imagine if something serious happens and you can t get someone there to figure an issue out with your money

Terrible customer service

Terrible customer service I have 3 loans with this company and they accused me of failing to make a payment I had to perform my own audit with my bank and provided them with bank statements and they still disputed it What a joke After harassing me and wasting hours of my time on the phone they said oh it was an accounting error and then offered me nothing to compensate me for my wasted time Do not do business with them as they care nothing about their customers

Savings and CD

Tried to open up a savings account and CD Twice try to transfer money into the account and it kept kicking it out saying no account found So there was never any money put into it I called a couple of times was not happy with the customer service So I called to close the account completely and a girl who sounded like she was half asleep told me I haven t had it open for 90 days and I would be charged a 10 fee to close it So I told her I ll call back in 90 days wanted to tell her she could go back to sleep now

Absolutely the worst experience I have

Absolutely the worst experience I have had with a financial institution The HELOC underwriting process was hindered by an uninformed and unqualified individual Once approved i was informed I would need a checking account as well I opened the checking account received checks transferred the majority of the HELOC into the checking and wrotew a check for that amount The checked bounced because unknown to me the checks were for the HELOC not the checking account I was charged for the transfer the overdraft and the subsequent wire transfer to cover the bad check In addition the floating rate rose 3 days after closing When I called to straighten this out I was on hold for over an hour and i as told there was nothing they could d do

Horrible

Horrible They have changed the payment process for my mortgage 4x Their system is incredibly confusing and antiquated

Credit Card Deliberately Services

Credit Card Deliberately Services Scammers Longtime member Made transaction thru PayPal for a specialized battery that never came Tried relief through PayPal whose account had been erased by them Then went to the promised chargeback relief through my credit union card the kind that promises to make us whole if a fraudulent transaction occurs Alliant repeatedly refused not only chargeback but any information on who my funds went to deliberately supporting crooks As a retired bank regulator I went through all the proper steps Still given and 0 00 Chargeback problems would have fallen on me and not Alliant but policy is to screw accountholders The small amount could have been written off as goodwill to long-term member and this matter consumed much more peoples paid time than the disputed Less expensive just to refund as advertised but no the crooks had to be protected

Supports financial scams

Supports financial scams Treats chargebacks as its own money No matter how small Even for decades-long member On credit card a fraudster made a charge and never delivered in months Alliant refused refund saying had to provide PayPal invoice charge read PayPal Crooks cleaned out my PayPal account and identity and to this date are still sending me phishing fraud messages trying to steal more The standard legal procedure is to try seller first then if no resolution ask card issuer to chargeback Alliant refused chargeback even though I followed all procedures 3 times including my letter to VP by name Stating I knew procedure by virtue of helping write consumer finance law for Federal Government--my true employment for 3 decades Bottom line would not help It spent much more in its time than the 43 stolen from me And has lost this customer for most anything

Terrible customer service

Long time Alliant Credit Union customer I have recently had to close all my accounts with them due to poor customer service They forfeited the rewards balance on my credit card TWICE costing me over 100 They don t communicate terms and conditions clearly and they take no responsibility for any issues Glad to not have to deal with these people anymore

During my first time home buying

During my first time home buying experience I felt very taken advantage of The process of home buying can be very intimidating if you aren t knowledgeable you will be taken advantage of The lender I worked with did not take the time to fully explain the process or what he was doing I did not continue on with this bank simply due to the trust factor Also the wrong appraisal was ordered that I paid for out of pocket they are unwilling to refund me although the actual loan processor agreed with the inappropriate handling of this entire process I wouldn t use Alliant ever for any home buying financing My experience wasn t good at all

Poor misinformed Customer Service

1hr and 30 minute hold time then it disconnected me at 1hr 30mins and 5 seconds On a previous call a Customer service rep misinformed me about transferring money from an outsdide account to Alliant for a CD and now they are making me jump through hoops to transfer my money back