Alliantcreditunion Reviews

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Name change experience

If you need to change your legal name don t They make the process so difficult and with so much bureaucracy you will wonder if you re really dealing with a financial institution or technically inept business First you can t change your name yourself standard It s not apparent how to change your name and when you call you get some snotty likely underpaid CSR who directs you to complete a docusign form and attach your legal documentation again standard Where Alliant fails is apparently they cannot enlarge the document or actually click into the attachment And they then proceed to email you a lot saying your docs are too small and to keep resubmitting Get your together with your technology you re not even a big financial powerhouse Sincerely someone who is very irritated and frustrated with your garbage customer service I shouldn t have to complete a docusign multiple times nor submit my drivers license and marriage license multiple times NO OTHER FINANCIAL INSTITUTION has been this difficult

steer clear or run away fast

If you like repeating yourself while talking to a robot which constantly misunderstands your perfect English then this is the bank for you This outfit is forever fixing things their website their Allpoint Network and the ATM cards they use their withdrawal limits and makes excuses to top it off You pay OYA for lost time waiting around for Basic Services They remind me of their parent company Radical corporate culture is to blame Yellow flagged long ago Red flagged currently

Find a different Financial Institution

Find a different Financial Institution I would not recommend doing any banking with Alliant Just getting a Debit card took 3 times to get a debit card for my Savings account sent to my house It took 28 days which is normally a 4 day process They have no walk in centers Everything is done via app or debit card One day someone else s paycheck was deposited in my account The list is long on what they have messed up in

I AM SO MAD AND ANGRY WITH THEM

I AM SO MAD AND ANGRY WITH THEM YESTERDAY WAS PRIME I ORDERED TWO ITEMS FROM AMAZON AND I HAD TO CANCELL MY ORDERS THANKS TO ALLIANT I HAD TO CANCELL MY ORDERS SO I CALL CUSTOMER SERVICE AND SHE TELLS ME BECAUSEI MADE A DEPOSIT SO THE PUT MY MONEY ON HOLD NO THERE WAS NO DEPOSIT I TRANSFERRED MONEY FROM MY SAVINGS TO MY CHECKING WITHIN MY ACCOUNT THEN SHE TELLS ME I ONLY HAVE TWENTY DOLLARS IN MY ACCOUNT BUT MY APP SAYS SIXTY WHEN THEY FINALLY RELEASE MY FUNDS I WILL BE CANCELLING CLOSING MY ACCOUNT I M GOING ELSEWHERE WITH MY MONEY THANKS TO ALLIANT I LL BE SLEEPING ON THE FLOOR

Run Run Run

Run Run Run personal loans and they are requesting Video verification video recording of yourself Holding your ID close to your face and state your full name your date of birth and tell them why iyou re tataking out a loan and that you understand that you re responsible for paying it back in full Ensure that the sound and lighting are appropriate I think this is so ridiculous Well I took my business to another institution and I m all set Alliant Credit Union the 1 scams

Total scam No go

Log in process was terrible customer support was very slow and annoying I transferred 25 and it only shows 10 with caption saying balance is 15 Total scam I singed up simply because of bonus on swagbucks but if you are not here for that DO NOT sign up

Leave this company

Leave this company while your balance is still accessible and correct they are circling the drain Double billed debits getting worse and worse and they refuse to fix it and blame the vendors and then send me overdraft notices It s like wells fargo stuff but actually due to incompetence vs evil Then to boot their entire platform was down mobile AND web for a day which is virtual insolvency for an online bank Things aren t getting better these days run while you can

Terrible mortgage lender servicer

Terrible mortgage lender servicer They have made countless errors mis-applying escrow funds forgetting to apply an extra principal payment and it is impossible to get any help via customer service Many emails - many phone calls and I STILL am unable to speak to a person who understands the situation and will work with me to fix it They keep ping-ponging me to different people Additionally I have had two people be blatantly rude You just don t understand I do this every day etc when I am trying to get them to acknowledge and fix an error AVOID AVOID AVOID If you have any problems they will not work with you to get them fixed

Beware of this bank

This is one of the worst credit unions ever Transfers to and from an external bank takes almost a week After that there s a so-called general hold before your funds are available To make things worse there are all types of fees involved Also I never signed up for a Savings account but yet this bank opened a Savings account on my behalf without my consent Then they charged all kinds of fees for an account that I never opened Will not recommend such a credit union for banking purposes

Run from this company

Made my first 1k payment on my loan Have pristine credit in the 800s and my interest payment was 1050 How is that even possible The loan is growing Seems illegal supervisor was of no assistance