Multifunctional Face Skincare Products Allies of Skin
Based on authentic user experiences
Wen
6730 reviews
N/A
6 months ago
Run away if you re security and privacy-cautious
Worst skincare company ever Not talking about their products as I ve been forbidden from buying trying them by AoS themselves Actually talking about AoS endangering your online security privacy and making you lose money Like any savvy internet user I ve been using a VPN for years and as someone with skin issues I ve been ordering skincare online for years as well I m using a renowned VPN service when I purchase anything online I always select the EU country I m living in as the country I m virtually located in And I ve never had any problems Here s what happened with AoS I want to try one of their products worth 137 and they have a very nice offer on their EU website a complimentary product worth 109 So instead of going through a EU-based retailer I decide to order directly on their website When I pay I m disappointed that there s no 3-D Secure protocol mandatory in the EU But okay I ve already ordered outside the EU before and so far luckily I never encountered any issues even without the 3-D Secure but I was always using a VPN The next morning the money has already been taken away from my bank account so I assume everything s fine The day after that I check my emails and discover with great disappointment that AoS cancelled my order I write to AoS they tell me it s because my online location didn t coincide with my shipping address So with AoS you re not allowed to use a VPN even when it s located in your own country and I guess you re not allowed to order skincare while travelling either for when you re back home I explain to them that I merely used a VPN just like everyone should and that this VPN was located in my own country They tell me they must check that people placing orders are real people and that they re not using a stolen debit credit card I get that but then why not implement the 3-D Secure or a similar protocol And if their security system detects a geographical inconsistency why wait until after the money is taken away from the consumer s bank account before cancelling the order instead of cancelling immediately Doesn t make any sense to me Then I discover the amount of money they reimbursed me 132 96 doesn t match the amount I paid 137 AoS tells me you can have currency exchange rate fluctuations or banks deducting fees Still I m very angry because AoS not me cancelled my order when I did nothing wrong and I m the one losing money Despite not being responsible for the cancellation I must bear the cost of said cancellation How is that fair So in the end I lose 4 04 and I get nothing at all Thanks AoS Nevertheless AoS tells me the next time I order they will manually validate my order even if I use a VPN They also tell me very kindly that when I placed my first order I forgot to add a code allowing me to get a second free product so product A worth 137 complimentary product B worth 109 complementary bottle of product A worth 137 137 worth 383 This is very promising so I place a second order This time I decide not to use a VPN I m very uncomfortable with this but I fear AoS will forget to manually validate my order Sadly still no 3-D Secure But my order is accepted so I m happy and hopeful I go back to my life but after a few days I realise the 137 payment has not gone through yet I log on to my AoS account and discover with great rage that my second order has been cancelled too even though I didn t use a VPN I check my bank account is sufficiently funded and my bank ceiling is far from being reached This time at least I didn t lose any money But the overall result of me trying to purchase AoS products is still 4 04 lost 0 product received What is wrong with AoS If they don t want to sell their products to EU consumers why have a EU website If they don t want to sell their products on offer why have offers and even tell their clients that they forgot an offer I m going through a painful long-term disease and even if it sounds shallow skincare is currently one of my sole pleasures in life it allows me to still feel like a woman AoS ruined that pleasure not once but twice As for the first cancellation I see it as AoS sacrificing their consumers security to ensure their own security by prohibiting the use of VPNs they are forcing their clients to make insecure payments they want to save their own asses from potential fraud but what about their clients asses As for the second cancellation big question mark still don t understand maybe AoS just wants to avoid clients they find annoying even when the latter are just trying to ensure their basic rights to security privacy PS always question companies that don t allow reviews on the world s most famous search engine
Cassandra Anna Cary
6730 reviews
N/A
6 months ago
Really expensive poor quality I ordered
Really expensive poor quality I ordered 2 products these are not inexpensive the night cream with peptides and retinol and the recovery balm both did not dispense product from the pump you press continually and nothing comes out am very disappointed that no one has got back to me from the help email address nor from the online form I have completed I will never buy from them again
Anonymous
6730 reviews
N/A
6 months ago
Lost order refusing to refund
The company doesn t deserve a single star I placed an order with them I received a notification that my order was delivered a week later However this was never received I contacted the courier company who confirmed that the order was not delivered on set date advised to contact Allies of skin Unfortunately Allies of Skin has not refunded nor resolved the issue Their customer service claims that no refund will be issued until they hear from the courier It s a disaster to say the least An ongoing issue for over a month since I placed the order Never again Their products are not worth the drama
Mirchi
6730 reviews
N/A
6 months ago
This is a scam
This is a scam I ordered a product and spent 50 and it never arrived Sent multiple emails and got just misleading replies and no answers I asked for a refund Don t trust them
Annemarie D Andrea
6730 reviews
N/A
6 months ago
Please avoid them
A company that uses scam techniques to lure customers Always on discounts and one for one deals I have seen so many negative reviews just like what I have experienced Pretending to be a cult luxury brand when it s just nothing more than selling mediocre products at exorbitant prices A small serum for over 200 I would rather buy LA MER Total regret Poor customer service tonnes of excuses to deter my returns Will NEVER buy again
Natalie Fotopoulou
6730 reviews
N/A
6 months ago
The Hydrating cleanser Dried my skin
The Hydrating cleanser Dried my skin out so badly and aafter I got the 35 serum I tried that and I am not even sure about that There is no 35 of anything in this serum Tota RIP OFF do not buy their stuff
Anonymous
6730 reviews
N/A
6 months ago
No accountability
Spent 400 and had to follow up with an order which ended up being delayed no warning of this prior and left the country before receiving the order They take zero responsibility for their delivery service Other companies will give a warning that shipments are delayed during certain times giving you the ability to decide if you want to purchase or not However they failed to do so Strong on marketing poor on delivery and follow through
Natalia Zelinska
6730 reviews
N/A
6 months ago
Twice let down by Black Friday orders with their policies and support that hurt customers
To be clear this review is not about their products which are excellent It is solely about their website policies and customer support which were extremely disappointing and unhelpful I made two orders during last Black Friday One of the orders was two skincare products taking advantage of the discounts And Vitamin C Omegas Cleansing Balm was a gift Unfortunately my other order was lost in transit but I suspect it was never even shipped When I contacted customer service they refunded my money without my consent This meant I lost the free product and the discounted price as I would have to reorder at full price This has happened to me two years in a row during Black Friday sales and it seems like a deliberate tactic to avoid honoring discounted purchases
Wen
6730 reviews
N/A
6 months ago
THERE IS NO CUSTOMER SUPPORT AT ALL
The products are good however there is absolutely NO CUSTOMER SERVICE So as long as you don t have any issues you re fine but if you need help YOU ARE OUT OF LUCK BECAUSE CUSTOMER SERVICE DOES NOT EXIST I ordered several products November 27 2024 and only received part of my order I attempted to reach out for help with no luck so I m writing this review There is no phone number which reaches them and it s a monumental task to email them and when you email Allies of Skin they don t even respond with anything other than they do not consider themselves at all responsible for lost shipments I am now out an additional 235 for a product I NEVER RECEIVED Even a great product is not worth purchasing if you have no options when there are shipping issues I WILL NEVER PURCHASE ANOTHER THING FROM ALLIES OF SKIN If ALLIES CANNOT STAND BEHIND THERE BUSINESS THEY ARE A POOR EXCUSE FOR A BUSINESS AND USELESS How can they not care if customers pay for but do not receive their products
Natalie Fotopoulou
6730 reviews
N/A
6 months ago
Horrible customer service item never received no refund
My review refers to PSA an affiliate of AoS which was until recently hosted under the same website with AoS I have used PSA products over the past years specifically their reset cleanser the silver moisturiser and the goals serum In terms of products I only had an issue with the reset cleanser my face reacted very poorly to it and I stoped using it after 2-3 tries I am satisfied with the other products I have been using so far Two months ago I placed my order and expected the items 2 to arrive a few days later as was always my experience with Allies of Skin PSA Long story short I received one of the two items a month later and the other one is nowhere to be found I have contacted their support 4 times and after explaining that I never received my order I receive an answer from them with a tracking link that doesn t work From then on they stop replying all together I have never encountered such a horrible customer service before if I hadn t ordered from this company in the past I would swear they are a scam I am utterly disappointed because I did like their products I am generally rather patient I get that sometimes there are issues with transport but at this point I feel I have been scammed 50 which was the price of the product I never received the package I have asked repeatedly where my package is I have requested a refund to all of which I have received no answer whatsoever they have just disappeared