Alloyapparel Reviews

I wish I could give them zero stars

I wish I could give them zero starsI wish I could give them zero stars There is nothing good about this company it is a scam and they are liars The clothes are cheap and they fit horribly Do not use their return label pay for your own or your package will mysteriously get lost I have been trying to get my money back for a month now First they said they had the package then they tell me they don t I hope they close this piece of crap business down People work hard for their money and you guys steal it I will keep to the bigger chains where this has never happened to me Alloy has is a horrible on line fake store Be warned I wish I would have looked up the reviews like I usually do before ordering Lesson learned Date of experience Edit

Worst Customer Service

I ve been an avid customer of Alloy for years They have always lacked in any sort of customer service when returning or exchanging any kind of merchandise There is a clear gap in communications between departments The most recent adventure for me was when I returned a pair of jeans for an exchange plus an order of a second pair They received the return but when it came time to process the order there was either a missing digit in my cc or malfunction on their part Instead of calling me since there was a number given they let it sit and sit and sit Starting to become irritated since my order status said To be picked I emailed customer service It went down hill from here Three different people started emailing and none of them were on the same page Once one said that my card had been declined I responded with a please just refund my original order Not only did this conversation last for many emails they still didn t understand the Please just refund my original order When I broke down my request to child like words I was sent an email with a much smaller amount refund quoted I then find out the gauge me for send back their poor merchandise For the Love of God PLEASE TAKE A FEW HOURS AND TRAIN YOUR STAFF

HORRENDOUS CUSTOMER SERVICE

They will not respond to your emails and they will not answer their phone But they have no problem taking your money Do yourself a favor and make a purchase somewhere else Complete douche bags

I placed an order on the 27th of may

I placed an order on the 27th of may and it took them 10 days to ship this order I don t even want the items anymore That would mean that it will take nearly a month to receive the items if it indeed takes another 10 to 14 business days from the shipping date to be received I could have ordered something from China and still receive it in a timely manner There is no earthly reason that a business in the United States should take that long to send out a pair of pants I havent received the clothes yet but I will never order from them again This just feels too wrong

Horrible in late 2015

Used to be a good company but now it is in the toilet Made a purchase August 23rd and have yet to receive it Sent two emails nothing Called and got the run around then was told computer not working asked to be transferred to another person and was told not possible I told them to cancel my order I use PayPal and this is a lifesaver because my order is not paid until order has been received

NO GOOD SERVICE THEY DON T CARE ABOUT CUSTOMERS

i ordered some clothes and returned them because they didn t fit i wanted to exchange them because i already paid for 2nd day shipping and shipping to return them it took them weeks to have the transaction shown in their system so i canceled the order and did a new one likewise they took the money from my account asap but my refund from my first order is yet to come it has been three weeks one customer service told me they would have the money credited to my card the other said it was by mail it is confusing and ridiculous how fast you guys can take our money but will not return it i have filled a complaint

Extremely disappointed Never got product

I ordered 3 pairs of dress pants and a shirt from their end of the year sale on December 29th It s February 8th and STILL haven t gotten it No email or anything so I finally got ahold of them 2 weeks ago and the customer service rep said they were moving warehouses so all orders were being stopped but mine should have shipped a long time ago and he doesn t know why it didn t I m extremely tall and need these pants so bad for work Otherwise I would have canceled my whole order by now Still continue to wait No offer of some of my money back or a gift card or anything I m not happy at all and there s been absolutely NO communication about it Alloy you have got to do better I work in retail and I m a leader and I never would have done this to a customer

I have Customer since 1996

I have been a customer since they opened in 1996 Being 6ft 1 I must say ALLOY was a blessing to us tall girls back then I don t know who got their hands on it but it has changed way to much for my liking Shipping issues sizing issues material issues I can now get tall clothes from other places so I am closing my account