Allstatemotorclub Reviews

Allstate fraud

Last February I signed up for Allstate to get my car towed from my farm in Goldendale Washington to the Dalles Oregon Goldendale has a towing company and is 10 miles away The Dalles has a towing company and is 45 miles away However Allstates s customer service guy kept trying to get a towing company from Sunnyside 150 miles from the Dalles so the companies kept canceling the towing The same day I signed up for Allstate I canceled as it was worthless Today I found out that though I told them to cancel my account they never did and have been billing me monthly They said on the phone that the guy in February wrote down an order to cancel but we were disconnected If he wrote down an order to cancel regardless of the disconnect he had all my information and should have still gone through with the cancellation However he lied too We were disconnected multiple times and I called him back every time By the time I insisted on canceling the account because I could not get towing we did not get disconnected Allstate clearly practices fraud as it seems this scenario has happened to multiple people I am ready to file a class action lawsuit if Allstate refuses to refund the 105 84 they owe me as well as the hours spent on the phone trying to get this resolved

This company has never sent a single

This company has never sent a single membership notification and has been taking money from a dormant account for years Way to steal 16 59 for months

Driver blows us off to take another job leaves us waiting hours

Used their app to schedule a tow to get my car to the garage as the brake line leaked and couldn t drive it No problem using app app seemed nice and thought we were good to go App showed when tow was assigned and map tracking to see when driver was in the way Seemed all good and app gave a time window driver would be there So we wait and watch And proceed to watch the driver in the app blow us off drive right by us Watch him head miles away from us at the time he should have been towing our car the to shop Calling the number the app gave us contacted us to a very unprofessional dispatch office who just answered the phone with hello No company name or anything They kept telling us the driver would be there shortly And when I asked how can that be as I m watching him drive further away on the app Then they gave the excuse he had another job Excuse me What about what I booked An hour and half past the time they were supposed to be there I cancelled and called someone else I quit them then and there No excuse for their behavior and total lack of communication If I could give them less then one star I would The local guy I called was really nice there in under one hour and said they work thru triple A So I ll be going back to them and Allstate Roadside can go pound sand

Don t do it

I signed up for Allstate motor club with my Allstate insurance policy I cancelled my Allstate insurance policy in July due to a poor experience with a theft claim I filed with them in MARCH when my car was stolen I assumed that when I cancelled the policy this also cancelled anything along with it Turns out I ve been getting charged for the roadside assistance membership since July When I found out today I immediately called because I was unable to log in I was told that you have to cancel their policy separately and they would only be refunding me 3 72 which is about 10 of what I ve paid them since July The customer service woman I spoke to was rude as hell spoke over me and refused to come to any sort of resolution other than to cancel the policy for me and refund me the 3 72 I asked for a supervisor and I was flat out told no No explanation was given as to how you sign up for the roadside assistance through Allstate but it has to be cancelled through a separate entity entirely They do not care that they essentially steal from you and it s my understanding from other reviews that they don t even do much for you in terms of actual roadside assistance Save your money This product is trash and so is its customer service

DO NOT USE THEM THE TOWING COMPANY THAT

DO NOT USE THEM THE TOWING COMPANY THAT THEY USED HAD ME WAIT FOR 2 HOURS AND TORE UP MY TIE RODS AND THE CV JOINTS AND THE WHOLE FRONT END UNDERNEATH CAROLINA TOWING