Based on authentic user experiences
WilsonWallace
6727 reviews
N/A
6 months ago
Complete lack of customer service long delays and faulty products
I placed an order with this company nearly two weeks ago and it still has not been fulfilled this despite every item ordered showing as in stock and available I have also sent two emails both over a week ago and I have not had a reply They are currently running a large sale which would explain some sort of delay but nearly two weeks and still no dispatch is completely unreasonable more so considering the order was over 100 The complete lack of customer service is very worrying even the worst companies I have dealt with have at least responded to correspondence this company have just been completely silent I don t understand how they think it is acceptable to not respond in over a week how can a companies customer service department be so poor when they are taking such large amounts of money from their customers They are also known for putting out defective products and taking unreasonable amounts of time to rectify the problems that is if the bother to do that at all There is currently an issue with an expensive box set they have sold where one of the discs is defective and they are just not responding to emails asking for an update on their plans to fix it When you add all these serious issues together it makes it virtually impossible to recommend buying from this company Stay away unless you absolutely have to shop with them
Tariq Kulkhan
6727 reviews
N/A
6 months ago
Undelivered Order
Ordered Anime Movies on the 11th December as part of the 12 Days of Christmas Deal I have used All The Anime for a number of orders here and there for the past 3 years and never had an issue only in delays of shipping My order did not ship till the 16th December which I anticipated due to it being Christmas My order was the fulfilled on the 17th but according to the tracking information my order had not been given to Royal Mail I have attempted to contact All the Anime on 3 occasions twice using the online contact form and once using their generic email address It is now 4th January I have received no response and my order is missing I have had to raise a dispute with PayPal in relation to this order just to get my money back I m more than happy to wait and receive the order but it doesn t look like this will happen In terms of deals All the Anime do great sales and in the past they have delivered just not at a fast pace patience is the aim of the game here However in terms of this recent order and the lack of customer service I am really disheartened and I would very much caution buyers going forward I m not sure what has changed or why
Critic Chris
6727 reviews
N/A
6 months ago
Fantasic website for everything Anime
Fantasic website for everything Anime really huge range
patrick perkins
6727 reviews
N/A
6 months ago
Really quick update on order
I had made a mistake on an order I d ordered multiple copies of an item and didn t realise till after checkout I emailed the next day and by noon the issue had been resolved and I received a very friendly email confirming that the refund had been applied Huge thank you to Lauren from the team for her help Definitely recommend